Imperva Management Portal ABP Dashboard Issue
Incident Report for Imperva
Resolved
Technical teams have performed remedial actions and the ABP Reporting Dashboards in the Imperva Management Portal are now display the latest data. No data was lost during this incident. However, for a few of the reports on the ABP Reporting Dashboards, the data from during the time of this incident is still not being displayed in the ABP Reporting Dashboards, and it will take several hours for the data to be restored and viewable. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 30, 2022 - 02:46 UTC
Update
We have identified the source of the service degradation, causing the ABP Reporting Dashboards in the Imperva Management Portal not to display the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 30, 2022 - 01:35 UTC
Update
We are continuing to investigate the service degradation causing the ABP Reporting Dashboards on the Imperva Management Portal not to display the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 30, 2022 - 01:16 UTC
Update
We are continuing to investigate the service degradation causing the ABP Reporting Dashboards on the Imperva Management Portal not to display the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 30, 2022 - 00:01 UTC
Update
We are continuing to investigate the service disruption affecting Advanced Bot Protection. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 29, 2022 - 22:15 UTC
Investigating
We have discovered a potential service degradation, affecting the Imperva Management Portal. The ABP Reporting Dashboards on the Management Portal are not displaying the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Sep 29, 2022 - 21:29 UTC
This incident affected: Services (Imperva Management Portal UI, Advanced Bot Protection).