[INC-948] Chicago 2, IL (CHI) Data Center Issue
Incident
Report for Imperva
Resolved
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Monitoring
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Update
As a precautionary measure, the Chicago (CHI) PoP will remain bypassed through the upcoming holiday period to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time.
Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Identified
To ensure the best possible user experience and maintain business continuity, we have proactively implemented a temporary bypass of the Chicago (CHI) PoP.
Customers who were previously served by the CHI PoP are being automatically rerouted to an alternative PoP. This process requires no action on your part, and services will continue to be delivered as usual.
As a result of this rerouting, some customers may experience slightly increased latency. This behavior is expected during the bypass and does not indicate a service outage. If you experience any issues beyond normal latency, please contact our Technical Support team so we can assist promptly.
We will continue to monitor the situation closely and provide updates as needed.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Customers who were previously served by the CHI PoP are being automatically rerouted to an alternative PoP. This process requires no action on your part, and services will continue to be delivered as usual.
As a result of this rerouting, some customers may experience slightly increased latency. This behavior is expected during the bypass and does not indicate a service outage. If you experience any issues beyond normal latency, please contact our Technical Support team so we can assist promptly.
We will continue to monitor the situation closely and provide updates as needed.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Update
Technical teams are currently investigating and will provide updates as more information becomes available.
Update
Technical teams are currently investigating the issue and will provide updates as more information becomes available.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Update
Technical teams are actively investigating the issue.
Update
We are investigating the issue and will share updates as available.
Update
Technical teams are currently investigating the issue and will provide updates as more information becomes available.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Update
We are continuing to investigate this issue.
Update
Technical teams are actively investigating the issue.
Update
Technical teams are currently investigating and will provide updates as more information becomes available.
Update
We are continuing to investigate this issue.
Investigating
Technical teams are currently investigating a potential issue impacting the Chicago 2, IL (CHI) data center.
At this time our services are operational. However, some customers may experience intermittent connectivity issues when accessing websites.
Customers encountering any issues are advised to contact Imperva Support for assistance.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
At this time our services are operational. However, some customers may experience intermittent connectivity issues when accessing websites.
Customers encountering any issues are advised to contact Imperva Support for assistance.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
This incident affected: North American PoPs (Chicago 2, IL (CHI)).