Service Under Maintenance
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Mexico City, Mexico (MEX) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago 1, Chile (SCL) Operational
Sao Paulo 1, Brazil (GRU) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta 1, Indonesia (CGK) Operational
Jakarta 2, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Imperva Management Portal- Mobile App Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Montreal, Canada (YUL): May 2024 Under Maintenance
Sao Paulo 2, Brazil (SAO): May 2024 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Cloud Security Console will receive a scheduled update on Sunday, May 19, 2024, between 6:00 am and 6:30 am UTC.

Email notifications sent from the console will arrive with a delay during this window.

Customer sites will remain available and protected during this time.

We apologize for any inconvenience this may cause.

Posted on May 07, 2024 - 11:05 UTC
Maintenance on the Milan, Italy data center will be performed on Sunday, May 19th, 2024 at 22:00 UTC. We expect to complete the maintenance by Monday, May 20th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 10, 2024 - 02:06 UTC
Maintenance on the Chicago 1, IL data center will be performed on Tuesday, May 21st, 2024 at 05:30 UTC. We expect to complete the maintenance by Tuesday, May 21st, 2024 at 13:30 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 01, 2024 - 13:08 UTC
Maintenance on the Mumbai, India data center will be performed on Tuesday, May 21st, 2024 at 20:00 UTC. We expect to complete the maintenance by Wednesday, May 22nd, 2024 at 04:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 14, 2024 - 21:33 UTC
Maintenance on the New York 1, NY data center will be performed on Wednesday, May 22nd, 2024 at 05:00 UTC. We expect to complete the maintenance by Wednesday, May 22nd, 2024 at 13:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 01, 2024 - 13:12 UTC
Maintenance on the Queretaro, Mexico data center will be performed on Thursday, May 23rd, 2024 at 06:30 UTC. We expect to complete the maintenance by Thursday, May 23rd, 2024 at 14:30 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 16, 2024 - 17:31 UTC
Maintenance on the Dublin, Ireland data center will be performed on Sunday, May 26th, 2024 at 22:00 UTC. We expect to complete the maintenance by Monday, May 27th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 15, 2024 - 17:03 UTC
Maintenance on the New York 2, NY data center will be performed on Tuesday, May 28th, 2024 at 03:00 UTC. We expect to complete the maintenance by Tuesday, May 28th, 2024 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 14, 2024 - 00:52 UTC
Maintenance on the Madrid, Spain data center will be performed on Tuesday, May 28th, 2024 at 22:00 UTC. We expect to complete the maintenance by Wednesday, May 29th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on May 15, 2024 - 16:56 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 21:21 UTC
Verifying - Verification is currently underway for the maintenance items.
May 17, 21:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:00 UTC
Scheduled - Maintenance on the Taipei, Taiwan data center will be performed on Friday, May 17th, 2024 at 16:00 UTC. We expect to complete the maintenance by Saturday, May 18th, 2024 at 00:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 3, 18:16 UTC
May 16, 2024
Completed - The maintenance has been canceled.
May 16, 14:01 UTC
Scheduled - Maintenance on the Dallas, TX data center will be performed on Thursday, May 23rd, 2024 at 05:00 UTC. We expect to complete the maintenance by Thursday, May 23rd, 2024 at 13:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 8, 10:09 UTC
Completed - The scheduled maintenance has been completed.
May 16, 06:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 UTC
Scheduled - Maintenance on the Zurich, Switzerland data center will be performed on Thursday, May 16th, 2024 at 00:00 UTC. We expect to complete the maintenance by Thursday, May 16th, 2024 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 29, 07:32 UTC
May 15, 2024
Resolved - We have discovered a potential service degradation, affecting the Network Protection page. One or more dashboards were not responding or returning errors when attempting to view their security policy. The issue has been mitigated and at this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
May 15, 21:25 UTC
Completed - The scheduled maintenance has been completed.
May 15, 16:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 UTC
Scheduled - Maintenance on the Sydney, Australia data center will be performed on Wednesday, May 15th, 2024 at 13:00 UTC. We expect to complete the maintenance by Wednesday, May 15th, 2024 at 21:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 23, 15:33 UTC
Completed - The scheduled maintenance has been completed.
May 15, 00:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 UTC
Scheduled - Maintenance on the Hong Kong, Hong Kong data center will be performed on Tuesday, May 14th, 2024 at 17:00 UTC. We expect to complete the maintenance by Wednesday, May 15th, 2024 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 29, 19:21 UTC
May 14, 2024
Resolved - We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. The issue has been mitigated on the Imperva Management Portal and clients are now able to login. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
May 14, 02:04 UTC
May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC
Scheduled - Maintenance on the Warsaw, Poland data center will be performed on Monday, May 13rd, 2024 at 00:00 UTC. We expect to complete the maintenance by Monday, May 13rd, 2024 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 29, 07:27 UTC
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 13, 00:31 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 13, 00:24 UTC
Identified - We have identified the source of the issue in the data center. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 13, 00:13 UTC
Investigating - Technical teams are investigating a potential issue in the New York 1, NY (NYC) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 12, 23:49 UTC
May 12, 2024
May 11, 2024
Resolved - The incident has been resolved and normal service levels have been restored for the Cloud WAF Dashboards on the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 11, 03:08 UTC
Monitoring - Technical teams have performed remedial actions and the dashboard on the Cloud WAF Dashboards are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 11, 03:02 UTC
Identified - We have identified the source of the service degradation affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 11, 02:55 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 11, 01:37 UTC
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 20:59 UTC
Verifying - Verification is currently underway for the maintenance items.
May 10, 19:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC
Scheduled - Maintenance on the Manila, Philippines data center will be performed on Friday, May 10th, 2024 at 16:00 UTC. We expect to complete the maintenance by Saturday, May 11th, 2024 at 00:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 3, 15:07 UTC
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 03:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 UTC
Scheduled - Maintenance on the Paris, France data center will be performed on Wednesday, May 8th, 2024 at 22:00 UTC. We expect to complete the maintenance by Thursday, May 9th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 24, 04:47 UTC
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 9, 03:09 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 9, 02:35 UTC
Identified - We have identified the source of the issue in the data center. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 9, 02:20 UTC
Investigating - Technical teams are investigating a potential issue in the Melbourne, Australia (MEL) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 9, 00:23 UTC
May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 18:13 UTC
Verifying - Verification is currently underway for the maintenance items.
May 8, 17:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:00 UTC
Scheduled - Maintenance on the Melbourne, Australia data center will be performed on Wednesday, May 8th, 2024 at 13:00 UTC. We expect to complete the maintenance by Wednesday, May 8th, 2024 at 21:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 23, 15:25 UTC
May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 22:14 UTC
Verifying - Verification is currently underway for the maintenance items.
May 7, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 15:00 UTC
Scheduled - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Tuesday, May 7th, 2024 at 15:00 UTC. We expect to complete the maintenance by Tuesday, May 7th, 2024 at 23:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 24, 21:25 UTC
Resolved - The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 7, 16:05 UTC
Monitoring - Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 7, 15:43 UTC
Identified - We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal not to be propagated. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 7, 14:57 UTC
Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

May 7, 14:16 UTC
Completed - The scheduled maintenance has been completed.
May 7, 13:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 UTC
Scheduled - Maintenance on the San Jose, CA data center will be performed on Tuesday, May 7th, 2024 at 06:00 UTC. We expect to complete the maintenance by Tuesday, May 7th, 2024 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 24, 15:33 UTC
Completed - The scheduled maintenance has been completed.
May 7, 04:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 UTC
Scheduled - Maintenance on the Copenhagen, Denmark data center will be performed on Monday, May 6th, 2024 at 22:00 UTC. We expect to complete the maintenance by Tuesday, May 7th, 2024 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 24, 05:25 UTC
May 6, 2024
Completed - The scheduled maintenance has been completed.
May 6, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled - Maintenance on the Detroit, MI data center will be performed on Sunday, May 5th, 2024 at 06:00 UTC. We expect to complete the maintenance by Monday, May 6th, 2024 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 22, 12:45 UTC
May 5, 2024
Completed - The scheduled maintenance has been completed.
May 5, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Update - Maintenance on the Mexico City, Mexico data center will be performed on Sunday, May 5th, 2024 at 06:00 UTC. We expect to complete the maintenance by Sunday, May 5th, 2024 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 25, 15:46 UTC
Scheduled - Maintenance on the Mexico City, Mexico data center will be performed on Thursday, May 2nd, 2024 at 06:00 UTC. We expect to complete the maintenance by Thursday, May 2nd, 2024 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Apr 25, 14:50 UTC
May 4, 2024

No incidents reported.