Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Paris, France (PAR) - June 2025 Under Maintenance
Hong Kong (HHK) - July 2025 Under Maintenance
Melbourne, Australia (MEB) - July 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-3744] Planned Maintenance on the Imperva data center in Miami, FL Jun 19, 2025 04:00-12:00 UTC

Maintenance on the Miami, FL data center will be performed on Thursday, June 19th, 2025 at 04:00 UTC. We expect to complete the maintenance by Thursday, June 19th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 09, 2025 - 06:43 UTC

[PPNG-3982] - Scheduled update to the Cloud Security Console - June 22, 2025 Jun 22, 2025 05:00-08:00 UTC

The Cloud Security Console will undergo a scheduled update on Sunday, June 22, 2025, between 5:00 and 8:00 UTC.
Customers might experience slight delays when applying changes during this time. We recommend retrying to apply changes after a short while in case of an issue.

Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Posted on Jun 12, 2025 - 13:27 UTC

[ICM-3747] CDG to PAR PoP Migration - Paris, France Jun 24, 2025 21:00 - Jun 25, 2025 07:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin at June 24 21:00 UTC, completing by June 25 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Jun 17, 2025 - 12:00 UTC
Jun 18, 2025
[ICM-3788] Essential Maintenance on the Imperva data center in Dallas, TX
Completed - The scheduled maintenance has been completed.
Jun 18, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC
Scheduled - Maintenance on the Dallas, TX data center will be performed on Wednesday, June 18th, 2025 at 05:00 UTC. We expect to complete the maintenance by Wednesday, June 18th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 17, 17:05 UTC
[ICM-3772] Essential Maintenance on the Imperva data center in Frankfurt, Germany
Completed - The scheduled maintenance has been completed.
Jun 18, 05:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Tuesday, June 17th, 2025 at 22:00 UTC. We expect to complete the maintenance by Wednesday, June 18th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 12, 06:26 UTC
Jun 17, 2025
[ICM-3747] CDG to PAR PoP Migration - Paris, France
Completed - The maintenance has been cancelled.
Jun 17, 11:56 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin at June 18 21:00 UTC, completing by June 19 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jun 10, 23:21 UTC
Jun 16, 2025
[INC 854] Advanced Bot Protection Issue in Canada Region
Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Advanced Bot Protection service.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 16, 21:04 UTC
Monitoring - Technical teams have performed remedial actions and Advanced Bot Protection is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.
Jun 16, 19:16 UTC
[ICM-3743] Planned Maintenance on the Imperva data center in Toronto, Canada
Completed - The scheduled maintenance has been completed.
Jun 16, 10:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 UTC
Scheduled - Maintenance on the Toronto, Canada data center will be performed on Monday, June 16th, 2025 at 06:00 UTC. We expect to complete the maintenance by Monday, June 16th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 5, 14:56 UTC
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
[ICM-3742] Planned Maintenance on the Imperva data center in Dallas, TX
Completed - The scheduled maintenance has been completed.
Jun 13, 18:25 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 13, 17:57 UTC
Update - Maintenance on the Dallas, TX (DFW) data center has been extended to 13-Jun-2025 20:00 UTC.
Jun 13, 15:20 UTC
Update - Maintenance on the Dallas, TX data center has been extended to Friday, June 13th, 2025 at 16:00 UTC.
Jun 13, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 UTC
Scheduled - Maintenance on the Dallas, TX data center will be performed on Friday, June 13rd, 2025 at 05:00 UTC. We expect to complete the maintenance by Friday, June 13rd, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 5, 16:18 UTC
[ICM-3738] Planned Maintenance on the Imperva data center in Madrid, Spain
Completed - The scheduled maintenance has been completed.
Jun 13, 03:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 UTC
Scheduled - Maintenance on the Madrid, Spain data center will be performed on Thursday, June 12th, 2025 at 22:00 UTC. We expect to complete the maintenance by Friday, June 13rd, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 4, 03:32 UTC
Jun 12, 2025
[ INC #852] MIAMI Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 12, 21:16 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 12, 20:40 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 12, 19:18 UTC
Investigating - Technical teams are investigating a potential issue in the MIAMI data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 12, 19:10 UTC
[ICM-3728] Essential Maintenance on the Imperva data center in Seattle, WA
Completed - The scheduled maintenance has been completed.
Jun 12, 08:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 UTC
Scheduled - Maintenance on the Seattle, WA data center will be performed on Thursday, June 12th, 2025 at 06:00 UTC. We expect to complete the maintenance by Thursday, June 12th, 2025 at 10:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 12, 05:53 UTC
[ICM-3693] Planned Maintenance on the Imperva data center in Stockholm, Sweden
Completed - The scheduled maintenance has been completed.
Jun 12, 02:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 UTC
Update - Maintenance on the Stockholm, Sweden data center will be performed on Wednesday, June 11th, 2025 at 22:00 UTC. We expect to complete the maintenance by Thursday, June 12th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 30, 17:49 UTC
Scheduled - Maintenance on the Stockholm, Sweden data center will be performed on Wednesday, June 4th, 2025 at 22:00 UTC. We expect to complete the maintenance by Thursday, June 5th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 24, 05:12 UTC
Jun 11, 2025
[ICM-3717] Planned Maintenance on the Imperva data center in Auckland, NZ
Completed - The scheduled maintenance has been completed.
Jun 11, 18:32 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 11, 18:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 11:00 UTC
Scheduled - Maintenance on the Auckland, NZ data center will be performed on Wednesday, June 11th, 2025 at 11:00 UTC. We expect to complete the maintenance by Wednesday, June 11th, 2025 at 19:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 29, 01:11 UTC
[ICM-3714] Planned Maintenance on the Imperva data center in Mumbai, India
Completed - The scheduled maintenance has been completed.
Jun 11, 04:35 UTC
Update - Maintenance on the Mumbai, India data center has been extended to Wednesday, June 11th, 2025 at 05:00 UTC.
Jun 11, 03:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:00 UTC
Scheduled - Maintenance on the Mumbai, India data center will be performed on Tuesday, June 10th, 2025 at 20:00 UTC. We expect to complete the maintenance by Wednesday, June 11th, 2025 at 04:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 28, 17:18 UTC
Jun 10, 2025
[ICM-3727] Planned Maintenance on the Imperva data center in Seattle, WA
Completed - The scheduled maintenance has been completed.
Jun 10, 12:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - Maintenance on the Seattle, WA data center will be performed on Tuesday, June 10th, 2025 at 06:00 UTC. We expect to complete the maintenance by Tuesday, June 10th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 2, 09:33 UTC
Jun 9, 2025
[ICM-3681] Essential Maintenance on the Imperva data center in Copenhagen, Denmark
Completed - The scheduled maintenance has been completed.
Jun 9, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:00 UTC
Scheduled - Maintenance on the Copenhagen, Denmark data center will be performed on Monday, June 9th, 2025, at 02:00 UTC. We expect to complete the maintenance by Monday, June 9th, 2025, at 10:00 UTC.
This maintenance will only impact Cloud WAF customers, and Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 29, 19:11 UTC
[ICM-3720] Planned Maintenance on the Imperva data center in New York 1, NY
Completed - The scheduled maintenance has been completed.
Jun 9, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 UTC
Scheduled - Maintenance on the New York 1, NY data center will be performed on Monday, June 9th, 2025 at 03:00 UTC. We expect to complete the maintenance by Monday, June 9th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 29, 10:25 UTC
Jun 8, 2025
(PPNG-3982) - Scheduled update to the Cloud Security Console - June 08, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 UTC
Scheduled - The Cloud Security Console will undergo a scheduled update on Sunday, June 08, 2025, between 5:00 and 8:00 UTC.
Customers might experience slight delays when applying changes during this time. We recommend retrying to apply the changes after a short while in case of an issue.
In addition, during this maintenance, the main home page might not be available for a few minutes.

Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
May 15, 07:23 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025
[ICM-3718] Essential Maintenance on the Imperva data center in Milan, Italy
Completed - The scheduled maintenance has been completed.
Jun 6, 03:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 UTC
Scheduled - Maintenance on the Milan, Italy data center will be performed on Thursday, June 5th, 2025 at 22:00 UTC. We expect to complete the maintenance by Friday, June 6th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
May 29, 02:52 UTC
Jun 5, 2025
[ICM-3711] JNB to QRA PoP Migration – Johannesburg, South Africa
Completed - The scheduled maintenance has been completed.
Jun 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the QRA - Johannesburg, South Africa PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in JNB - Johannesburg, South Africa. Imperva will be migrating all services and customer traffic from our JNB PoP to our QRA PoP, and decommissioning our JNB PoP during a scheduled maintenance window which will begin at June 04 at 21:00 UTC, completing by June 05 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
May 29, 00:14 UTC
[ICM-3724] - Essential Maintenance in the DFW PoP in Dallas, United States for Equipment Stability Improvements
Completed - The scheduled maintenance has been completed.
Jun 5, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:00 UTC
Scheduled - We are experiencing an intermittent dual-failure of redundant network equipment in the DFW PoP. This has caused two unplanned incidents (INC-845 on 26-May-2025 and INC-848 on 31-May-2025), and there is currently a risk of recurrence until we are able to complete an emergency hardware replacement to restore full redundancy. In order to eliminate the risk of additional customer impact, we are performing an emergency maintenance to deactivate the DFW PoP, and re-route customer traffic to alternate PoPs. We will communicate updates as to when the PoP is restored and activated again via the Imperva Status Page (https://status.imperva.com/).
May 31, 22:20 UTC
Jun 4, 2025
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