Imperva Status

All Systems Operational

North American PoPs Operational

Atlanta, GA (ATL) Operational

Ashburn, VA (IAD) Operational

Chicago, IL (ORD) Operational

Dallas, TX (DFW) Operational

Denver, CO (DEN) Operational

Los Angeles, CA (LAX) Operational

Miami, FL (MIA) Operational

New York, NY (NYC) Operational

San Jose, CA (SJC) Operational

Seattle, WA (SEA) Operational

Toronto, Canada (TOR) Operational

Vancouver, Canada (VAN) Operational

EMEA PoPs Operational

Amsterdam, Netherlands (AMS) Operational

Cape Town, South Africa (CPT) Operational

Copenhagen, Denmark (CPH) Operational

Dubai, UAE (DXB) Operational

Dublin, Ireland (DUB) Operational

Frankfurt, Germany (FRA) Operational

Istanbul, Turkey (IST) Operational

Johannesburg, South Africa (JNB) Operational

London, UK (LON) Operational

Madrid, Spain (MAD) Operational

Milan, Italy (MXP) Operational

Paris, France (CDG) Operational

Stockholm, Sweden (STO) Operational

Switzerland ,Zurich (ZRH) Operational

Tel Aviv, Israel (MED) Operational

Vienna, Austria (VIE) Operational

Warsaw, Poland (WAR) Operational

LATAM PoPs Operational

Bogota, Colombia (BOG) Operational

Buenos Aires, Argentina (EZE) Operational

Mexico City, Mexico (MEX) Operational

Rio de Janeiro, Brazil (RIO) Operational

São Paulo, Brazil (GRU) Operational

Santiago, Chile (SCL) Operational

APAC PoPs Operational

Auckland, NZ (AKL) Operational

Bangkok, Thailand (BKK) Operational

Hong Kong (HKG) Operational

Jakarta, Indonesia (CGK) Operational

Kuala Lumpur, Malaysia (KUL) Operational

Melbourne, Australia (MEL) Operational

Mumbai, India (BOM) Operational

New Delhi, India (NDL) Operational

Osaka, Japan (OSK) Operational

Seoul, South Korea (KOR) Operational

Singapore (SIN) Operational

Sydney, Australia (SYD) Operational

Taipei, Taiwan (TPE) Operational

Tokyo, Japan (TKO) Operational

Manila, Philippines (MNL) Operational

Services Operational

Imperva Management Portal UI Operational

Imperva Management Portal API Operational

Imperva Management Portal- Configuration Changes Operational

Imperva Management Portal- Mobile App Operational

Cloud WAF Network Operational

IP Protection Operational

Advanced Bot Protection Operational

Account Take Over Operational

DNS Protection Operational

JSONAR Operational

Distil (Arceus) Operational

Client-Side Protection Operational

Cloud WAF GDPR Operational

Cloud WAF SIEM Operational

Cloud WAF Events & Statistics Operational

Cloud WAF Replication Operational

Attack Analytics Operational

Cloud Data Security Operational

Runtime Application Self Protection Operational

API Security Operational

Imperva Support - Ticketing and Phone Systems Operational

Weblogs Operational

Third Party Services Operational

Coming Soon Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Essential Maintenance on the Imperva data center in Istanbul, Turkey Feb 7, 2023 00:00-06:00 UTC

Maintenance on the Istanbul, Turkey data center will be performed on Tuesday, February 7th, 2023 at 00:00 UTC. We expect to complete the maintenance by Tuesday, February 7th, 2023 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jan 19, 2023 - 22:37 UTC

Essential Maintenance on the Imperva data center in Los Angeles, CA Feb 7, 2023 06:00-15:00 UTC

Update - Maintenance on the Los Angeles, CA data center will be performed on Tuesday, February 7th, 2023 at 06:00 UTC. We expect to complete the maintenance by Tuesday, February 7th, 2023 at 15:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jan 26, 2023 - 19:12 UTC

Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Tuesday, January 31st, 2023 at 06:00 UTC. We expect to complete the maintenance by Tuesday, January 31st, 2023 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jan 17, 2023 - 23:18 UTC

Imperva management portal scheduled downtime Feb 26, 2023 15:00-16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 01, 2023 - 16:39 UTC

Scheduled - On Sunday, February 26, 2023, between 3:00 pm and 4:00 pm UTC, we will conduct a scheduled update on the Cloud Security Console.
During this window the following services will be unavailable:
Imperva management portal UI
Imperva management portal API
Imperva management portal mobile APP
Configuration changes cannot be performed during this time.
Customer sites will remain available and protected at all times.
We apologize for any inconvenience this may cause.
Jan 29, 2023 - 12:44 UTC

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Planned Maintenance on the Imperva data center in Hong Kong, Hong Kong

Completed - The scheduled maintenance has been completed.
Feb 2, 21:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 1, 16:41 UTC

Scheduled - We will be performing maintenance at the HKG POP between the hours of 20:00 and 22:00 on 02 February 2023. Though we do not expect any POP downtime during this maintenance, we are reserving the opportunity to deactivate the POP, if necessary, should the maintenance proceed in any unexpected manner. That said, the extent of any expected impact is low, with only the potential loss of packets in flight as some steps of the maintenance are performed.
Jan 26, 19:54 UTC

Feb 1, 2023

Sao Paulo - GRU Data Center Issue

Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Feb 1, 15:37 UTC

Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Feb 1, 15:17 UTC

Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Feb 1, 14:54 UTC

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

Jakarta - CGK Data Center Issue

Resolved - This incident has been resolved.
Jan 29, 14:53 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 29, 13:47 UTC

Update - Due to an issue in the data center, traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 29, 08:52 UTC

Update - Imperva ISP provider is experiencing an issue that caused customer service degradation in the CGK area. To avoid service interruption, Imperva engineers bypass CGK PoP. Imperva engineers will continue monitoring the traffic. Once the issue is resolved, we will remove the bypass from the CGK PoP.

Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 28, 23:35 UTC

Update - We are continuing to work on a fix for this issue.
Jan 28, 22:26 UTC

Identified - We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal to be propagated with a delay. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 28, 21:39 UTC

Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 28, 21:34 UTC

Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 28, 19:25 UTC

Jan 28, 2023

Imperva Management Portal Dashboard Issue

Resolved - The Imperva Management Portal Homepage is now functional and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jan 28, 04:48 UTC

Monitoring - Technical teams have performed remedial actions and the Imperva Management Portal is fully accessible. Technical teams will continue monitoring the system. In the event of a service disruption, the update will include potential impacts to any affected region.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
Jan 28, 03:45 UTC

Update - The Imperva Management Portal functionality has been restored. We are continuing to monitor in order to ensure the continued stability of the service along with dashboard data population which is currently in progress. Further updates will be provided as information becomes available.
Jan 28, 03:34 UTC

Update - Technical teams have successfully implemented remedial actions and primary services have been restored. Progress continues to be made towards completing the full restoration of the remaining services affected by the incident. Further updates will be provided as information becomes available.
Jan 28, 02:47 UTC

Update - Technical teams continue to work on implementing remedial actions. Progress has been made towards full restoration however, more steps are required to complete the process. Further updates will be provided as information becomes available.
Jan 28, 01:02 UTC

Update - Technical teams are continuing to investigate the issue which has been observed to also cause an ADC service degradation. A delay in SIEM logs is also expected. However there is no data loss. Further updates will be provided as information becomes available.
Jan 27, 23:01 UTC

Update - We are continuing to work on a fix for this issue.
Jan 27, 21:44 UTC

Update - The remedial actions that were implemented proved to be ineffective in mitigating the impact to customers. Technical Teams are continuing to investigate into the cause of the issue. Additional telemetry has been identified and is currently being pursued. Further updates will be provided as information becomes available.
Jan 27, 21:29 UTC

Update - Technical teams have identified appropriate remedial actions in order to mitigate the impact to customers and are in the process of implementing them currently. Further updates will be provided as information becomes available.
Jan 27, 20:17 UTC

Update - Technical teams have identified the source of the service degradation that is causing the dashboard on the Homepage not to display data. Teams are continuing to work on mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 27, 19:36 UTC

Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. The dashboard on the Homepage is not displaying data, however customers' sites remain protected. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 27, 18:58 UTC

Identified - We have identified the source of the service degradation that is causing the dashboard on the Homepage not to display data. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 27, 18:14 UTC

Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. The dashboard on the Homepage is not displaying data. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 27, 17:55 UTC

Jan 27, 2023

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Vienna, Austria (VIE) Data Center Issue

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

Management console schedule maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 16:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 14:55 UTC

Scheduled - On Sunday, January 22nd 2023, between 15:00 and 16:00 UTC, we will be conducting
scheduled maintenance to some UI dashboards and APIs. During this maintenance window, the
following features will not be accessible:

- API Security UI and API
- Real-time dashboard
- Performance dashboard
- DNS dashboard
- DNS management page

Please note: During this window, the following changes cannot be performed:

- Changes to API security UI or via API
- Newly discovered APIs won’t be visible in the UI
- Changes to existing DNS zones

New DNS zones cannot be added

Your existing onboarded assets will remain protected during this window.

We apologize for any inconvenience this may cause. Once this maintenance is complete you
will have access to make configuration changes again, if required.
Jan 19, 13:02 UTC