Imperva Management Portal Cloud WAF Dashboard Issue
Monitoring - Technical teams have performed remedial actions and the My Events page is now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 29, 21:12 UTC
Identified - We have identified the source of the service degradation affecting the Imperva Management Portal. My Events page for some US customers will be affected. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 29, 21:09 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. My Events page for some US customers will be affected. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 29, 20:38 UTC
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago, IL (ORD) Operational
Dallas, TX (DFW) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York, NY (NYC) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
Denver, CO (DEN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London, UK (LON) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Moscow, Russia (MSK) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Switzerland ,Zurich (ZRH) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Dublin, Ireland (DUB) Operational
LATAM PoPs Operational
Buenos Aires, Argentina (EZE) Operational
Mexico City, Mexico (MEX) Operational
São Paulo, Brazil (GRU) Operational
Santiago, Chile (SCL) Operational
APAC PoPs Operational
Auckland, NZ (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (CGK) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Imperva Management Portal- Mobile App Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2021
Imperva Management Portal Cloud WAF Dashboard Issue
Resolved - This incident has been resolved.
Nov 29, 11:12 UTC
Update - After further investigation, we've found that the problem affected only the region of Indonesia, Jakarta.
We're continuing to monitor the issue and we'll provide updates accordingly.
Nov 29, 11:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 09:01 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are experiencing a delay in data, SIEM logs will also be delayed. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 29, 08:36 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
API Gateway Issue Detected
Resolved - This incident has been resolved.
Nov 24, 05:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 04:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 03:49 UTC
Investigating - We have discovered a potential issue affecting API Gateway. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 24, 02:36 UTC
Nov 23, 2021
Imperva Management Portal Cloud WAF Dashboard Issue
Resolved - This incident has been resolved.
Nov 23, 16:11 UTC
Monitoring - Technical teams have performed remedial actions and the dashboard on the Cloud WAF Dashboards are now correctly displaying data. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 23, 15:52 UTC
Update - We are continuing to work on a fix for this issue.
Nov 23, 15:30 UTC
Identified - We have identified the source of the service degradation affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are currently missing data. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 23, 14:17 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are currently missing data. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 23, 13:32 UTC
Imperva Management Portal Cloud WAF Dashboard Issue
Resolved - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are currently missing data. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 23, 13:24 UTC
Nov 22, 2021

No incidents reported.

Nov 21, 2021
Cloud Security Console
Completed - The scheduled maintenance has been completed.
Nov 21, 19:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 UTC
Scheduled - Heads Up: Planned maintenance on the Cloud Security Console

Planned maintenance on the Imperva Cloud Security Console is scheduled for Sunday November 21, 2021 between 06:00PM - 08:00PM UTC for a Cloud WAF database upgrade.
During the process, the Cloud Security Console (UI and API) will be unavailable.
Your assets will remain fully protected by Imperva systems for the duration of the activity.
Nov 8, 14:43 UTC
Nov 20, 2021

No incidents reported.

Nov 19, 2021
Essential Maintenance on the Imperva data center in Los Angeles, CA
Completed - The maintenance has been cancelled.
Nov 19, 05:44 UTC
Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Sunday, December 5th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, December 5th, 2021 at 12:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Nov 18, 10:31 UTC
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Essential Maintenance on the Imperva data center in London, UK
Completed - The scheduled maintenance has been completed.
Nov 17, 13:55 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th , 2021 at 14:00 UTC.
Nov 17, 12:38 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th , 2021 at 13:00 UTC.
Nov 17, 11:01 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th , 2021 at 11:00 UTC.
Nov 17, 08:29 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th , 2021 at 09:00 UTC.
Nov 17, 06:36 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th , 2021 at 07:00 UTC.

We apologize for any inconvenience caused.
Nov 17, 06:01 UTC
Update - Maintenance on the London, UK data center has been extended to Wednesday, November 17th, 2021 at 06:00 UTC.

We apologize for any inconvenience caused.
Nov 17, 04:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:00 UTC
Scheduled - Maintenance on the London, UK data center will be performed on Wednesday, November 17th, 2021 at 02:00 UTC. We expect to complete the maintenance by Wednesday, November 17th, 2021 at 05:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Nov 16, 19:35 UTC
Essential Maintenance on the Imperva data center in Los Angeles, CA
Completed - The scheduled maintenance has been cancelled.
Nov 17, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Update - Maintenance on the Los Angeles, CA data center will be performed on Wednesday, November 17th, 2021 at 07:00 UTC. We expect to complete the maintenance by Wednesday, November 17th, 2021 at 12:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Nov 8, 16:06 UTC
Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Wednesday, November 17th, 2021 at 02:00 UTC. We expect to complete the maintenance by Wednesday, November 17th, 2021 at 05:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Nov 2, 13:25 UTC
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Imperva Management Portal Dashboard Issue
Resolved - This incident has been resolved.
Nov 15, 14:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 13:43 UTC
Identified - We have identified the source of the service degradation that is causing a delay in the SIEM logs. Despite this issue, customers can continue to use the Imperva Management Portal for managing their accounts without interruption. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Nov 15, 13:11 UTC
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