The Cloud Security Console and API will undergo an essential scheduled maintenance on September 6, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Also, active user sessions may be interrupted, requiring users to sign in again. This might also impact attempts to reset passwords during the maintenance time frame.
Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience. Posted on
Aug 29, 2026 - 15:45 UTC
Maintenance on the London 1, UK data center will be performed on Monday, September 7th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, September 8th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 24, 2026 - 06:35 UTC
Maintenance on the Zurich, Switzerland data center will be performed on Tuesday, September 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, September 9th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 24, 2026 - 06:43 UTC
Update -
Maintenance on the Queretaro, Mexico data center will be performed on Monday, September 14th, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, September 14th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 27, 2026 - 08:04 UTC
Scheduled -
Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 2026 - 07:19 UTC
Resolved -
Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.
Sep 3, 00:33 UTC
Monitoring -
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
Sep 2, 20:46 UTC
Investigating -
Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.
We will provide further updates as more information becomes available.
The next update will be before 20:50 UTC
Sep 2, 20:21 UTC
Completed -
The scheduled maintenance has been completed.
Sep 2, 20:38 UTC
Verifying -
Verification is currently underway for the maintenance items.
Sep 2, 20:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 UTC
Scheduled -
Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, September 2nd, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 22:24 UTC
Resolved -
The third-party CDN provider has completed the remediation for the routing issue. We have confirmed through our observations and log data that traffic continues to route as expected, with origin fetch traffic operating normally and latency within expected ranges. The service has remained stable throughout the monitoring period, and the incident is now considered resolved. We appreciate your patience and understanding while we worked with our third-party provider to resolve this issue.
Sep 2, 17:30 UTC
Monitoring -
The third-party CDN provider has implemented a fix to address the routing issue. Based on our current observations and log data, traffic is routing as expected, and origin fetch traffic is operating normally, with latency levels within expected ranges. We are continuing to closely monitor the service to ensure routing remains stable and customer traffic continues to operate normally.
Sep 2, 13:11 UTC
Update -
We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix. In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
Aug 24, 16:05 UTC
Identified -
We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
Aug 13, 21:12 UTC
Update -
We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
Aug 13, 20:16 UTC
Update -
We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
Aug 13, 17:55 UTC
Investigating -
We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are exploring potential workarounds within our equipment to override the sub-optimal routing which is currently in place.
We will provide further updates as more information becomes available.
Aug 13, 16:53 UTC
Resolved -
Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.
Sep 2, 07:16 UTC
Monitoring -
Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Sep 2, 07:03 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 2, 07:00 UTC
Update -
The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP.
The next update will be provided no later than 07:30 UTC.
Sep 2, 06:59 UTC
Update -
Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.
Further updates will be shared as more information becomes available.
Sep 2, 06:18 UTC
Update -
The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
Further updates will be shared as more information becomes available.
Sep 2, 05:34 UTC
Investigating -
We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Further updates will be shared as more information becomes available.
Sep 2, 04:56 UTC
Completed -
The scheduled maintenance has been completed.
Sep 1, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:00 UTC
Scheduled -
Maintenance on the Miami, FL data center will be performed on Tuesday, September 1st, 2026 at 05:00 UTC. We expect to complete the maintenance by Tuesday, September 1st, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 13:10 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 18:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 13:00 UTC
Scheduled -
Maintenance on the Sydney, Australia data center will be performed on Monday, August 31st, 2026 at 13:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 17:47 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 13:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 UTC
Scheduled -
Maintenance on the Queretaro, Mexico data center will be performed on Monday, August 31st, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 23, 08:20 UTC
Completed -
The scheduled maintenance has been completed.
Aug 30, 23:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 22:00 UTC
Scheduled -
Maintenance on the Frankfurt, Germany data center will be performed on Sunday, August 30th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 08:23 UTC
Resolved -
We have implemented corrective actions and confirmed that the affected functionality has been restored. Monitoring has shown normal service operation, and validation efforts indicate that requests are being processed successfully.
Our teams will continue to review the incident to better understand the contributing factors and help prevent similar issues in the future.
This incident has been resolved.
Aug 30, 10:57 UTC
Monitoring -
We have implemented mitigation measures and are observing recovery in email notification delivery. Current monitoring indicates notification volumes have returned to expected levels, and email notifications are being processed successfully.
We will continue to monitor the service closely to ensure recovery is sustained and to identify any residual impact.
Aug 30, 10:30 UTC
Update -
Our investigation into the email notification degradation is ongoing. We have identified the affected notification flow and are actively working to restore normal delivery rates. While mitigation efforts continue, some customers may still experience delays or failures in receiving email notifications.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.
The next update will be provided before 10:35 UTC.
Aug 30, 10:01 UTC
Identified -
We have identified a potential source of the issue affecting email notifications and are actively validating our findings. Our teams are working to implement and verify corrective actions while closely monitoring system behaviour. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this period.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.
The next update will be provided before 10:05 UTC.
Aug 30, 09:37 UTC
Update -
Our teams continue to actively investigate the issue affecting email notifications. We are working to identify the underlying cause and restore normal notification delivery as quickly as possible. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this time.
We will provide our next update no later than 09:30 UTC
Aug 30, 09:27 UTC
Investigating -
We are currently investigating an issue affecting email notifications. Customers may experience delays or failures in receiving notification and confirmation emails. Our engineering teams are actively working to identify the cause and restore normal notification delivery as quickly as possible. We will provide additional updates as more information becomes available. The next update will be before 09:05 UTC.
Aug 30, 09:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 11:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 UTC
Scheduled -
Maintenance on the Ashburn 2, VA data center will be performed on Thursday, August 27th, 2026 at 02:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 15:02 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 04:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled -
Maintenance on the Dubai, UAE data center will be performed on Wednesday, August 26th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 16:32 UTC
Completed -
The scheduled maintenance has been completed.
Aug 26, 05:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 UTC
Scheduled -
As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MDW - Chicago 3, IL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in ORD – Chicago 1, IL. Imperva will be migrating all services and customer traffic from our ORD PoP to our MDW PoP, and decommissioning our ORD PoP during a scheduled maintenance window which will begin at Tuesday, August 25th, 2026 at 08:00 UTC, completing by Wednesday, August 26th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Aug 7, 02:17 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 01:00 UTC
Scheduled -
Maintenance on the Santiago, Chile data center will be performed on Thursday, September 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 07:53 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 00:59 UTC
Scheduled -
Maintenance on the New York 2, NY data center will be performed on Monday, August 31st, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:32 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 00:58 UTC
Scheduled -
Maintenance on the Montreal, QC, Canada data center will be performed on Wednesday, September 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 2nd, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:40 UTC
Resolved -
Monitoring has confirmed that the PoP is stable and operating normally. The incident has been resolved.
Aug 21, 22:42 UTC
Monitoring -
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
Aug 21, 21:41 UTC
Update -
Our teams remain actively engaged in the investigation and remediation. Customers may experience increased latency while traffic remains rerouted. We will provide further updates as additional information becomes available.
Aug 21, 20:56 UTC
Identified -
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Aug 21, 20:02 UTC
Investigating -
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 19:41 UTC
Aug 21, 19:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 22:53 UTC
Verifying -
Verification is currently underway for the maintenance items.
Aug 20, 22:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 UTC
Scheduled -
Maintenance on the Jakarta, Indonesia data center will be performed on Thursday, August 20th, 2026 at 19:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 01:59 UTC
Resolved -
The issue affecting connectivity through the QRO PoP has been resolved. Following confirmation of stable network conditions, traffic has been restored to the QRO PoP and the bypass has been removed. We have continued to monitor service following the restoration and are no longer observing any impact.
This incident is now resolved. We thank you for your patience while we worked to restore normal operations.
Aug 20, 11:16 UTC
Update -
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 10:37 UTC
Monitoring -
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 10:07 UTC
Update -
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available
Aug 20, 06:55 UTC
Update -
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available.
Aug 20, 06:37 UTC
Update -
The Queretaro, Mexico (QRO) PoP remains bypassed while our upstream providers continue working on service restoration. We will provide the next update as more information becomes available.
Aug 20, 04:39 UTC
Update -
We continue to work closely with our upstream providers, who have acknowledged the issue and are actively working to restore normal service. To maintain service continuity, the affected PoP will remain bypassed while the providers work on restoration. Customers may experience increased latency during this period. We will provide further updates as more information becomes available.
Aug 20, 00:38 UTC
Identified -
We are experiencing issues with upstream providers in the region. To minimize customer impact, the affected PoP has been bypassed and traffic is being rerouted through an alternate data center. Customers may experience some increased latency while the reroute is in place. Our teams are actively monitoring the situation and working with the upstream providers. We will provide the next update as more information becomes available.
Aug 19, 22:40 UTC
Investigating -
We have identified an issue in the Queretaro, Mexico (QRO) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 22:45 UTC
Aug 19, 22:17 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 10:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled -
Maintenance on the Santiago, Chile data center will be performed on Thursday, August 20th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 12, 12:14 UTC