Service Under Maintenance

North American PoPs Operational
Ashburn 2, VA (WDC) Operational
Ashburn 1, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (FLL) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Chicago 3, IL (MDW): August 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5248] Planned Maintenance on the Imperva data center in Dubai, UAE Aug 3, 2026 20:00 - Aug 4, 2026 06:00 UTC

Scheduled - Maintenance on the Dubai, UAE data center will be performed on Monday, August 3rd, 2026 at 20:00 UTC. We expect to complete the maintenance by Tuesday, August 4th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 14, 2026 - 03:48 UTC

[ICM-5311] Planned Maintenance on the Imperva data center in Rio, Brazil Aug 5, 2026 03:00-11:00 UTC

Maintenance on the Rio, Brazil data center will be performed on Wednesday, August 5th, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, August 5th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 27, 2026 - 03:38 UTC

[ICM-5072] Planned Maintenance on the Imperva data center in Chicago 2, IL Aug 5, 2026 04:00-12:00 UTC

Maintenance on the Chicago 2, IL data center will be performed on Wednesday, August 5th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, August 5th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 26, 2026 - 12:20 UTC

[ICM-5247] Planned Maintenance on the Imperva data center in Zurich, Switzerland Aug 5, 2026 21:00 - Aug 6, 2026 07:00 UTC

Maintenance on the Zurich, Switzerland data center will be performed on Wednesday, August 5th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 6th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 21, 2026 - 06:57 UTC

[ICM-5327] Planned Maintenance on the Imperva data center in Amsterdam 2, Netherlands Aug 6, 2026 22:00 - Aug 7, 2026 06:00 UTC

Maintenance on the Amsterdam 2, Netherlands data center will be performed on Thursday, August 6th, 2026 at 22:00 UTC. We expect to complete the maintenance by Friday, August 7th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 29, 2026 - 20:46 UTC

[ICM-5231] Planned Maintenance on the Imperva data center in Singapore, Singapore Aug 10, 2026 17:00 - Aug 11, 2026 21:00 UTC

Maintenance on the Singapore, Singapore data center will be performed on Monday, August 10th, 2026 at 17:00 UTC. We expect to complete the maintenance by Tuesday, August 11th, 2026 at 21:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Aug 03, 2026 - 14:00 UTC

[ICM-5319] Planned Maintenance on the Imperva data center in London 2, UK Aug 10, 2026 23:00 - Aug 11, 2026 07:00 UTC

Maintenance on the London 2, UK data center will be performed on Monday, August 10th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 11th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 28, 2026 - 02:54 UTC

[ICM-5306] Planned Maintenance on the Imperva data center in Copenhagen, Denmark Aug 12, 2026 01:00-05:00 UTC

Update - Maintenance on the Copenhagen, Denmark data center will be performed on Wednesday, August 12th, 2026 at 01:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 28, 2026 - 04:01 UTC
Scheduled - Maintenance on the Copenhagen, Denmark data center will be performed on Monday, August 10th, 2026 at 01:00 UTC. We expect to complete the maintenance by Monday, August 10th, 2026 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 27, 2026 - 03:58 UTC

[ICM-5181] Planned Maintenance on the Imperva data center in Los Angeles, CA Aug 12, 2026 06:00-14:00 UTC

Maintenance on the Los Angeles, CA data center will be performed on Wednesday, August 12th, 2026 at 06:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 29, 2026 - 13:57 UTC

[ICM-5320] Planned Maintenance on the Imperva data center in Paris, France Aug 12, 2026 22:00 - Aug 13, 2026 06:00 UTC

Maintenance on the Paris, France data center will be performed on Wednesday, August 12th, 2026 at 22:00 UTC. We expect to complete the maintenance by Thursday, August 13th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 28, 2026 - 03:02 UTC

[ICM-5325] Planned Maintenance on the Imperva data center in Istanbul, Turkey Aug 17, 2026 23:00 - Aug 18, 2026 07:00 UTC

Maintenance on the Istanbul, Turkey data center will be performed on Monday, August 17th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 18th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 30, 2026 - 12:29 UTC

[ICM-5330] Planned Maintenance on the Imperva data center in Vienna, Austria Aug 18, 2026 23:00 - Aug 19, 2026 07:00 UTC

Maintenance on the Vienna, Austria data center will be performed on Tuesday, August 18th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, August 19th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jul 30, 2026 - 12:31 UTC

Aug 3, 2026

Completed - The scheduled maintenance has been completed.
Aug 3, 07:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 UTC
Scheduled - Maintenance on the Sao Paulo, Brazil data center will be performed on Monday, August 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, August 3rd, 2026 at 10:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 21, 18:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 01:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 UTC
Scheduled - Maintenance on the Istanbul, Turkey data center will be performed on Sunday, August 2nd, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 3rd, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 14, 20:18 UTC

Aug 2, 2026

Completed - The scheduled maintenance has been completed.
Aug 2, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 UTC
Scheduled - The Cloud Security Console will undergo a scheduled update on August 2, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience delays when applying configuration changes. In addition sites and domains on-boarding might not function properly for a short period of time.

Please note that no changes will be lost — all changes will be applied as soon as possible.

Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.

Jul 19, 06:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 09:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:00 UTC
Scheduled - Maintenance on the Montreal, QC, Canada data center will be performed on Sunday, August 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Sunday, August 2nd, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 20, 09:46 UTC

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Completed - The scheduled maintenance has been completed.
Jul 30, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 UTC
Scheduled - Maintenance on the Seattle, WA data center will be performed on Thursday, July 30th, 2026 at 06:00 UTC. We expect to complete the maintenance by Thursday, July 30th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 20, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 UTC
Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Wednesday, July 29th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, July 30th, 2026 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 13, 20:42 UTC

Jul 29, 2026

Completed - The scheduled maintenance has been completed.
Jul 29, 08:50 UTC
Update - Maintenance on the London 1, UK data center has been extended to Wednesday, July 29th, 2026 at 09:00 UTC.
Jul 29, 07:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 UTC
Update - Maintenance on the London 1, UK data center will be performed on Tuesday, July 28th, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, July 29th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 20, 06:05 UTC
Scheduled - Maintenance on the London 1, UK data center will be performed on Monday, July 20th, 2026 at 22:00 UTC. We expect to complete the maintenance by Tuesday, July 21st, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 10, 01:28 UTC
Resolved - The technical team has implemented the required fixes, completed validation activities, and confirmed service stability through continuous monitoring.

We appreciate your patience and understanding throughout this incident.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jul 29, 08:39 UTC
Update - Our team continues to monitor the service to ensure stability and ongoing availability.

Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.

The next status update for this incident will be provided no later than 11:00 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

Jul 29, 07:10 UTC
Update - Our team continues to monitor the service to ensure stability and ongoing availability.

Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.

The next status update for this incident will be provided no later than 07:00 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jul 29, 06:26 UTC
Monitoring - Our team is actively monitoring the service to ensure stability and continued availability.
Support phone numbers are operating normally, and users should be able to contact Support by phone. Customers can continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.

The next Status Update on this Incident will be provided no later than 06:00 UTC

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jul 29, 05:34 UTC
Identified - The issue has been identified, and our team is actively implementing corrective actions while monitoring the recovery progress.

Support phone numbers are currently operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.

Further updates will be provided as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jul 29, 04:32 UTC
Update - We are currently investigating reports of a global issue impacting access to our support phone system. At this time, support phone numbers are operating normally, and users should be able to contact Support by phone.
Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.

The next Status Update on this Incident will be provided no later than 04:00 UTC

We apologize for any inconvenience and appreciate your patience.



The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region

Jul 29, 03:07 UTC
Update - We are currently aware of a global issue impacting our support phone system. As a result, users may be unable to contact Support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience this may cause.
The next update on this incident will be provided no later than 02:40 UTC

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region

Jul 29, 02:10 UTC
Investigating - We are aware of an issue affecting our support phone system globally. Users may be unable to reach support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience .
The next Status Update on this Incident will be provided no later than 02:00 UTC

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jul 29, 01:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 06:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:00 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the WDC - Ashburn 2, VA PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in IAD – Ashburn, VA. Imperva will be migrating all services and customer traffic from our IAD PoP to our WDC PoP, and decommissioning our IAD PoP during a scheduled maintenance window which will begin at Tuesday, July 28th, 2026 at 02:00 UTC, completing by Wednesday, July 29th, 2026 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm

Jul 16, 18:14 UTC

Jul 28, 2026

Jul 27, 2026

Resolved - The issue that prevented some customers from logging in to the Customer Support Portal has been fully resolved.
Technical teams implemented corrective actions and validated that normal login functionality has been restored. The Customer Support Portal is operating normally, and no further customer impact has been observed.
We apologise for the inconvenience and appreciate your patience while we worked to resolve this issue. The incident is now closed.

Jul 27, 08:32 UTC
Monitoring - The issue preventing some customers from logging in to the Customer Support Portal has been resolved. Technical teams have completed remedial actions, and the portal has returned to normal operation. We are continuing to monitor the service to ensure stability and will provide a final update once monitoring is complete.
Jul 27, 07:45 UTC
Update - Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.
Jul 27, 06:49 UTC
Investigating - We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue.

The next update on the issue will be shared no later than 6:39 UTC.

Jul 27, 06:09 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Completed - The scheduled maintenance has been completed.
Jul 24, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Thursday, July 23rd, 2026 at 22:00 UTC. We expect to complete the maintenance by Friday, July 24th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 9, 16:10 UTC

Jul 23, 2026

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Completed - The scheduled maintenance has been completed.
Jul 21, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 UTC
Update - Maintenance on the Tokyo, Japan data center will be performed on Tuesday, July 21st, 2026 at 14:00 UTC. We expect to complete the maintenance by Wednesday, July 22nd, 2026 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 9, 19:33 UTC
Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Tuesday, July 14th, 2026 at 14:00 UTC. We expect to complete the maintenance by Wednesday, July 15th, 2026 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 26, 18:30 UTC

Jul 20, 2026

Completed - The scheduled maintenance has been completed.
Jul 20, 18:25 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 20, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:00 UTC
Scheduled - Maintenance on the Taipei, Taiwan data center will be performed on Monday, July 20th, 2026 at 16:00 UTC. We expect to complete the maintenance by Tuesday, July 21st, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jul 10, 14:51 UTC