Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Hong Kong (HHK) - July 2025 Under Maintenance
Melbourne, Australia (MEB) - July 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[PPNG-3982] - Scheduled update to the Cloud Security Console - July 13, 2025 Jul 13, 2025 05:00-08:00 UTC

The Cloud Security Console will undergo a scheduled update on Sunday, July 13, 2025, between 5:00 and 8:00 UTC.
Customers might experience slight delays when applying changes during this time. We recommend retrying to apply changes after a short while in case of an issue.

Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Posted on Jul 13, 2025 - 05:00 UTC

[ICM-3839] Planned Maintenance on the Imperva data center in Rio, Brazil Jul 15, 2025 03:00-11:00 UTC

Maintenance on the Rio, Brazil data center will be performed on Tuesday, July 15th, 2025 at 03:00 UTC. We expect to complete the maintenance by Tuesday, July 15th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 03, 2025 - 04:33 UTC

[ICM-3821 and ICM-3842] Planned Maintenance on the Imperva data center in Miami, FL Jul 16, 2025 04:00-12:00 UTC

Maintenance on the Miami, FL data center will be performed on Wednesday, July 16th, 2025 at 04:00 UTC. We expect to complete the maintenance by Wednesday, July 16th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 08, 2025 - 22:39 UTC

[ICM-3834] Planned Maintenance on the Imperva data center in Bogota, Colombia Jul 16, 2025 04:00-12:00 UTC

Maintenance on the Bogota, Colombia data center will be performed on Wednesday, July 16th, 2025 at 04:00 UTC. We expect to complete the maintenance by Wednesday, July 16th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 03, 2025 - 07:13 UTC

[ICM-3833] Planned Maintenance on the Imperva data center in Dallas, TX Jul 17, 2025 05:00-13:00 UTC

Maintenance on the Dallas, TX data center will be performed on Thursday, July 17th, 2025 at 05:00 UTC. We expect to complete the maintenance by Thursday, July 17th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 03, 2025 - 07:08 UTC

[ICM-3847] Planned Maintenance on the Imperva data center in Ashburn, VA Jul 22, 2025 03:00-11:00 UTC

Maintenance on the Ashburn, VA data center will be performed on Tuesday, July 22nd, 2025 at 03:00 UTC. We expect to complete the maintenance by Tuesday, July 22nd, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 07, 2025 - 07:23 UTC

[ICM-3849] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina Jul 23, 2025 03:00-11:00 UTC

Maintenance on the Buenos Aires, Argentina data center will be performed on Wednesday, July 23rd, 2025 at 03:00 UTC. We expect to complete the maintenance by Wednesday, July 23rd, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 08, 2025 - 02:13 UTC
Jul 12, 2025

No incidents reported today.

Jul 11, 2025
[ICM-3838] Planned Maintenance on the Imperva data center in Atlanta, GA
Completed - The scheduled maintenance has been completed.
Jul 11, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:00 UTC
Scheduled - Maintenance on the Atlanta, GA data center will be performed on Friday, July 11th, 2025 at 03:00 UTC. We expect to complete the maintenance by Friday, July 11th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 3, 06:07 UTC
Jul 10, 2025
[ICM-3813] Planned Maintenance on the Imperva data center in Manila, Philippines
Completed - The scheduled maintenance has been completed.
Jul 10, 22:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 16:00 UTC
Scheduled - Maintenance on the Manila, Philippines data center will be performed on Thursday, July 10th, 2025 at 16:00 UTC. We expect to complete the maintenance by Friday, July 11th, 2025 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 25, 21:17 UTC
[ICM-3812] Planned Maintenance on the Imperva data center in Singapore
Completed - The scheduled maintenance has been completed.
Jul 10, 00:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Wednesday, July 9th, 2025 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 10th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 24, 21:39 UTC
Jul 9, 2025
[(ICM-3829)] Planned Maintenance on the Imperva data center in Denver, CO
Completed - The scheduled maintenance has been completed.
Jul 9, 09:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 UTC
Scheduled - Maintenance on the Denver, CO data center will be performed on Wednesday, July 9th, 2025 at 06:00 UTC. We expect to complete the maintenance by Wednesday, July 9th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 1, 20:16 UTC
[ICM-3802] Planned Maintenance on the Imperva data center in Copenhagen, Denmark
Completed - The scheduled maintenance has been completed.
Jul 9, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 UTC
Scheduled - Maintenance on the Copenhagen, Denmark data center will be performed on Wednesday, the 9th of July 2025, 00:00 UTC. We expect to complete the maintenance by Wednesday, the 9th of July 2025, 06:00 UTC.

This maintenance will only impact Cloud WAF customers. Customer's sessions which are processed in this PoP may be subjected to multiple brief moments of resets while load-balancing updates occur across proxies.
Jul 2, 20:18 UTC
[ICM-3814] Planned Maintenance on the Imperva data center in Mumbai, India
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 UTC
Scheduled - Maintenance on the Mumbai, India data center will be performed on Tuesday, July 8th, 2025 at 20:00 UTC. We expect to complete the maintenance by Wednesday, July 9th, 2025 at 04:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 24, 21:27 UTC
Jul 8, 2025
[ICM-3821] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The maintenance has been cancelled.
Jul 8, 01:53 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Tuesday, July 8th, 2025 at 04:00 UTC. We expect to complete the maintenance by Tuesday, July 8th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 30, 14:29 UTC
Jul 7, 2025
[ICM-3747] CDG to PAR PoP Migration - Paris, France
Completed - The maintenance has been cancelled.
Jul 7, 16:34 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin July 8 21:00 UTC, completing by July 9 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jul 1, 16:25 UTC
Jul 6, 2025
[INC-861] Data Center Issue in APAC and US regions
Resolved - Continued monitoring confirms system stability. No further issues have been observed.
Jul 6, 17:08 UTC
Update - We are continuing to monitor the health of the system following the earlier issue. All services remain stable, and no further anomalies have been detected. We will provide additional updates if anything changes.
Jul 6, 13:14 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jul 6, 09:12 UTC
Identified - Due to an issue with a third-party provider, Imperva is currently experiencing service degradation affecting a subset of PoPs in the APAC and US regions. As a result, some customers may be encountering intermittent packet loss and/or higher-than-expected latency. Our teams are actively working to resolve the issue and are closely monitoring the situation to ensure stability. We will provide further updates as more information becomes available

In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 6, 08:35 UTC
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
[ICM-3811] Planned Maintenance on the Imperva data center in Kuala Lumpur, Malaysia
Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 17:00 UTC
Scheduled - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Wednesday, July 2nd, 2025 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 3rd, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 24, 21:16 UTC
Jul 2, 2025
Jul 1, 2025
[ICM-3747] CDG to PAR PoP Migration - Paris, France
Completed - The ICM-3747 migration from CDG to PAR in Paris, France has been rescheduled to July 8th, 2025 21:00 UTC, completing by July 9th, 2025 07:00 UTC.
Jul 1, 16:24 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin at July 1 21:00 UTC, completing by July 2 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jun 23, 16:45 UTC
Jun 30, 2025
[ICM-3803] Essential Maintenance on the Imperva data center in Sydney, Australia
Completed - The scheduled maintenance has been completed.
Jun 30, 17:09 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 30, 16:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:00 UTC
Scheduled - Maintenance on the Sydney, Australia data center will be performed on Monday, June 30th, 2025 at 14:00 UTC. We expect to complete the maintenance by Monday, June 30th, 2025 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 23, 06:31 UTC
[INC- 860] Imperva Management Portal Client Side Protection
Resolved - This incident has been resolved.
Jun 30, 17:09 UTC
Monitoring - A fix has been implemented, and initial indicators suggest that the system is recovering. We are actively monitoring the environment.
Jun 30, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 16:09 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. The Client Side Protection Pages are not responding or returning errors. Customer domains are still fully protected and DNS Resolution is unaffected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 30, 15:41 UTC
[ICM-3805] Essential Maintenance on the Imperva data center in Vancouver, Canada
Completed - The scheduled maintenance has been completed.
Jun 30, 10:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC
Scheduled - Maintenance on the Vancouver, Canada data center will be performed on Monday, June 30th, 2025 at 06:00 UTC. We expect to complete the maintenance by Monday, June 30th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 23, 15:13 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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