Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (JNB) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago 2, Chile (STC) Operational
Sao Paulo 2, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta 2, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Dubai, UAE (DXB) - April 2025 Under Maintenance
Johannesburg, South Africa (QRA) - May 2025 Under Maintenance
Taipei, Taiwan (TSA) - April 2025 Under Maintenance
Vienna, Austria (GRZ) - May 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-3537] Essential Maintenance on the Imperva data center in Miami, FL Apr 28, 2025 05:00-11:00 UTC

Maintenance on the Miami, FL data center will be performed on Monday, April 28th, 2025 at 05:00 UTC. We expect to complete the maintenance by Monday, April 28th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Apr 21, 2025 - 14:11 UTC

[ICM-3532] Essential Maintenance on the Imperva data center in Osaka, Japan Apr 28, 2025 15:00-23:00 UTC

Maintenance on the Osaka, Japan data center will be performed on Monday, April 28th, 2025 at 15:00 UTC. We expect to complete the maintenance by Monday, April 28th, 2025 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Apr 21, 2025 - 20:21 UTC

[ICM-3550] Essential Maintenance on the Imperva data center in Amsterdam, Netherlands Apr 29, 2025 22:00 - Apr 30, 2025 06:00 UTC

Maintenance on the Amsterdam, Netherlands data center will be performed on Tuesday, April 29th, 2025 at 22:00 UTC. We expect to complete the maintenance by Wednesday, April 30th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Apr 23, 2025 - 06:38 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
[ICM-3546] Essential Maintenance on the Imperva data center in London 1, UK
Completed - The scheduled maintenance has been completed.
Apr 24, 02:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 UTC
Scheduled - Maintenance on the London 1, UK data center will be performed on Wednesday, April 23rd, 2025 at 23:00 UTC. We expect to complete the maintenance by Thursday, April 24th, 2025 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 16, 16:54 UTC
Apr 23, 2025
Apr 22, 2025
[INC-825] Imperva Management Portal Cloud WAF Dashboard Issue
Resolved - The incident has been resolved and normal service levels have been restored for the Cloud WAF Dashboards on the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 22, 21:40 UTC
Monitoring - Technical teams have performed remedial actions and the dashboard on the Cloud WAF Dashboards are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 22, 16:17 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 22, 15:16 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025
[ICM-3502] Planned Maintenance on the Imperva data center in Ashburn, VA
Completed - The scheduled maintenance has been completed.
Apr 20, 08:47 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 20, 08:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC
Scheduled - Maintenance on the Ashburn, VA data center will be performed on Sunday, April 20th, 2025 at 04:00 UTC. We expect to complete the maintenance by Sunday, April 20th, 2025 at 10:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 10, 16:22 UTC
(TR-19101) Scheduled update to Cloud Security Console April 20, 2025
Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 UTC
Scheduled - The Cloud Security Console will undergo a scheduled update on Sunday, April 20, 2025, between 6:00 and 7:00 UTC.
During this maintenance, the following services might not function properly for a short time:
1) Add/edit DNS zones
2) DNS dashboards
3) Network security policies

Customer sites, zones, and network segments will remain available and protected during this time. We apologize for any inconvenience this may cause.
Apr 9, 13:07 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025
[INC-823] Lima, Peru (LIM) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 12:56 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 11:54 UTC
Update - Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 09:56 UTC
Update - Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 08:35 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 07:44 UTC
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
[ICM-3503] Essential Maintenance on the Imperva data center in London 1, UK
Completed - The scheduled maintenance has been completed.
Apr 15, 03:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 UTC
Scheduled - Maintenance on the London 1, UK data center will be performed on Monday, April 14th, 2025 at 23:00 UTC. We expect to complete the maintenance by Tuesday, April 15th, 2025 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 7, 17:53 UTC
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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