Service Under Maintenance

North American PoPs Operational
Ashburn, VA (WDC) Operational
Atlanta, GA (ATL) Operational
Chicago 2, IL (CHI) Operational
Chicago 3, IL (MDW) Operational
Dallas, TX (DAL) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (FLL) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Jakarta 2, Indonesia (HLP) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
New York 3, NY (JFK): October 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5472] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina Sep 25, 2026 04:00-10:00 UTC

Maintenance on the Buenos Aires, Argentina data center will be performed on Friday, September 25th, 2026 at 04:00 UTC. We expect to complete the maintenance by Friday, September 25th, 2026 at 10:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 17, 2026 - 21:13 UTC

[ICM-5519] Planned Maintenance on the Imperva data center in Ashburn 2, VA Sep 28, 2026 03:00-11:00 UTC

Maintenance on the Ashburn 2, VA data center will be performed on Monday, September 28th, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, September 28th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 17, 2026 - 20:14 UTC

[ICM-5517] Planned Maintenance on the Imperva data center in Toronto, ON, Canada Sep 30, 2026 04:00-12:00 UTC

Maintenance on the Toronto, ON, Canada data center will be performed on Wednesday, September 30th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, September 30th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 21, 2026 - 15:36 UTC

[ICM-5508] Planned Maintenance on the Imperva data center in Miami, FL Oct 1, 2026 05:00-11:00 UTC

Maintenance on the Miami, FL data center will be performed on Thursday, October 1st, 2026 at 05:00 UTC. We expect to complete the maintenance by Thursday, October 1st, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 21, 2026 - 15:23 UTC

[UM-13545] - Scheduled Maintenance on the Cloud Security Console – October 04, 2026 Oct 4, 2026 05:00-07:00 UTC

The Cloud Security Console will undergo a scheduled maintenance on October 04, 2026, between 05:00 and 07:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the Management Console.

Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Sep 15, 2026 - 12:23 UTC

[TR-23350] - Essential Maintenance on the Cloud Security Console and API – October 11, 2026 Oct 11, 2026 13:00-17:00 UTC

The Cloud Security Console and API will undergo an essential scheduled maintenance on October 11, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Also, active user sessions may be interrupted, requiring users to sign in again. This might also impact attempts to reset passwords during the maintenance time frame.


Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Aug 29, 2026 - 15:45 UTC

Sep 23, 2026

[ICM-5501] DFW to DAL PoP Migration - Dallas, TX
Completed - The scheduled maintenance has been completed.
Sep 23, 08:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the DAL - Dallas 2, TX PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in DFW – Dallas, TX. Imperva will be migrating all services and customer traffic from our DFW PoP to our DAL PoP, and decommissioning our DFW PoP during a scheduled maintenance window which will begin at Tuesday, September 22nd, 2026 at 05:00 UTC, completing by Wednesday, September 23rd, 2026 at 09:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Sep 14, 16:33 UTC
[INC-1142] Network Connectivity Degradation Across Multiple PoPs Due to an Upstream Provider Issue
Resolved - This incident has been resolved.
Sep 23, 07:57 UTC
Update - The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.
Sep 23, 07:57 UTC
Update - To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.
Sep 22, 14:45 UTC
Monitoring - We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
Sep 22, 11:38 UTC
Investigating - One of our upstream providers is currently experiencing a major outage.
We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact.
We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.
Sep 22, 11:29 UTC
[INC-1143] ABP Service issue
Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Advanced Bot Protection service.
Sep 23, 06:00 UTC
Monitoring - Technical teams have performed remedial actions and the Advanced Bot Protection service has been restored. Technical teams will continue monitoring the system. Further updates to follow.
Sep 23, 05:52 UTC
Identified - We have identified the source of the issue affecting the Advanced Bot Protection service. Technical teams are working on a mitigation. Further updates to follow.
Sep 23, 05:40 UTC
Update - Our teams continue to work on implementing mitigation measures to address the issue. Technical teams are still engaged and actively investigating. Customer sites are still fully protected by Advanced Bot Protection at this time.
Sep 23, 05:20 UTC
Investigating - We are aware of an ABP issue affecting some users on Google Chrome 153 and above. Other browsers and versions are not currently affected. Customer sites are still fully protected by Advanced Bot Protection at this time. Our team is actively working on a fix. Technical teams are investigating. Further updates to follow.
Sep 23, 04:42 UTC

Sep 22, 2026

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

[INC-1136] Service Degradation Affecting SIEM Log Ingestion
Resolved - Mitigation measures have been successfully implemented, and after a period of monitoring, our teams have confirmed that services are operating as expected with no further impact observed. This incident is now resolved.
We apologize for any inconvenience and thank you for your patience while we worked to address this issue.
Sep 18, 01:30 UTC
Monitoring - Our teams have successfully implemented mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use. The observed impact has been mitigated, and services are operating as expected at this time.
We are continuing to closely monitor the environment to ensure ongoing stability and confirm the effectiveness of the mitigation.
The next update on the issue will be shared no later than 01:30 UTC.
Sep 18, 00:59 UTC
Identified - Our teams continue to work on implementing mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use.
Efforts remain focused on reducing customer impact and restoring expected behavior. We will provide additional updates as progress is made.
The next update on the issue will be shared no later than 01:00 UTC.
Sep 18, 00:25 UTC
Update - We have identified the source of the issue affecting a subset of customers, resulting in SIEM logs being received from IP addresses that are no longer expected to be in use.
Our teams are actively implementing mitigation measures to reduce customer impact and restore expected behavior. We will provide further updates as they become available.
The next update on the issue will be shared no later than 00:30 UTC.
Sep 17, 23:52 UTC
Investigating - We are investigating an issue where some customers may receive SIEM logs from IP addresses that are no longer expected to be in use.
Our teams are actively investigating the issue and working to identify the cause.
We will provide further updates as more information becomes available.
Sep 17, 23:11 UTC
[INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues
Resolved - The services are now stable, and the issue has been fully mitigated. Post-mitigation validation has been completed, confirming that the services are operating as expected.
The incident is now considered resolved.
Sep 18, 00:09 UTC
Monitoring - The team has completed the mitigation, and the affected services have been validated to be operating as expected.
We will continue to closely monitor the service to ensure the fix remains effective and services remains stable.
Sep 17, 22:04 UTC
Update - Mitigation and validation efforts remain ongoing. The team continues to apply the targeted fix to the remaining affected systems while closely monitoring the service and validating recovery.
The next update on the issue will be shared no later than 22:05 UTC.
Sep 17, 21:34 UTC
Update - Mitigation and validation efforts are continuing. The team is closely monitoring the service while applying the targeted fix across the remaining affected systems and validating recovery.
The next update on the issue will be shared no later than 21:25 UTC.
Sep 17, 20:55 UTC
Update - Mitigation efforts are continuing. We are seeing recovery as the targeted fix is progressively applied to the affected services.
The next update on the issue will be shared no later than 20:55 UTC.
Sep 17, 20:24 UTC
Identified - The issue has been identified, and our teams have confirmed the cause of the intermittent DNS resolution failures.
The team is currently applying the mitigation in a controlled manner across the affected services.
The issue remains intermittent and limited in scope.
The next update on the issue will be shared no later that 20:20 UTC.
Sep 17, 19:50 UTC
Update - We continue to investigate intermittent DNS resolution issues that may affect a small number of requests.
The issue is highly intermittent and remains limited in scope. Our teams are actively investigating the issue and working to identify the cause and ensure consistent DNS resolution.
The next update on this issue will be shared no later than 20:10 UTC.
Sep 17, 19:39 UTC
Investigating - We are currently investigating an issue that may cause intermittent DNS resolution failures for some customers.
Our teams are actively investigating the issue and working to identify the cause and restore consistent DNS resolution.
We will provide further updates as more information becomes available.
Sep 17, 18:57 UTC

Sep 17, 2026

[INC-1134] Degradation of performance in Imperva Management Console
Resolved - The issue affecting the Imperva Management Console (MY) has been resolved. Service performance has returned to normal, and customers should no longer experience elevated latency, login issues, or general console degradation.

We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve this issue.
Sep 17, 10:19 UTC
Monitoring - The issue affecting the Imperva Management Console (MY) has been resolved, and service has been restored.

Customers should now be able to access and use the console normally. Our team will continue to closely monitor the service to ensure stability.

The next update will be no later than 10:30 UTC
Sep 17, 09:56 UTC
Investigating - We are investigating an issue affecting the performance of the Imperva Management Console (MY). Customers may encounter elevated latency, login failures, or degraded console performance.

Our engineering teams are engaged and investigating the issue with high priority. We will continue to provide updates as our investigation progresses.

The next update will not be later than 10:15 UTC.
Sep 17, 09:45 UTC

Sep 16, 2026

No incidents reported.

Sep 15, 2026

[ICM-5477] Planned Maintenance on the Imperva data center in Auckland, NZ
Completed - The scheduled maintenance has been completed.
Sep 15, 16:32 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 15, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 UTC
Scheduled - Maintenance on the Auckland, NZ data center will be performed on Tuesday, September 15th, 2026 at 14:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 18:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 3, 14:38 UTC
[ICM-5473] Planned Maintenance on the Imperva data center in Detroit, MI
Completed - The scheduled maintenance has been completed.
Sep 15, 13:46 UTC
Update - Maintenance on the Detroit, MI data center has been extended to Tuesday, September 15th, 2026 at 15:00 UTC.
Sep 15, 12:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 UTC
Scheduled - Maintenance on the Detroit, MI data center will be performed on Tuesday, September 15th, 2026 at 09:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 3, 15:05 UTC

Sep 14, 2026

[ICM-5430] Planned Maintenance on the Imperva data center in Queretaro, Mexico
Completed - The scheduled maintenance has been completed.
Sep 14, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Update - Maintenance on the Queretaro, Mexico data center will be performed on Monday, September 14th, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, September 14th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 27, 08:04 UTC
Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 07:19 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

[INC-1130] Service degradation of user management
Resolved - The issue affecting user management has been resolved. Based on successful testing and continued stability, we have confirmed that the service is operating as expected, and the incident is considered resolved.
Sep 11, 01:50 UTC
Monitoring - The issue affecting user management and preventing new user invitations on the My Management platform has been resolved. The relevant teams have completed the required remediation, and user management functionality has been restored.

The platform is currently being monitored closely to confirm continued stability.
Sep 10, 22:03 UTC
Update - The issue affecting new user invitations remains under investigation, with the relevant teams continuing to work towards a resolution.
Access for existing users to the My Management platform has been restored. The technical teams have completed the required remedial actions, and the platform is currently being monitored closely to confirm stability.
We will provide further updates as more information becomes available.
Sep 10, 20:42 UTC
Update - The relevant teams continue to actively investigate the issue affecting new user invitations and are working towards implementing a resolution.

Separately, for the issue affecting some customers who experienced difficulties accessing or loading the My Management platform, our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we continue to monitor the environment closely to confirm stability.

We will provide further updates as more information becomes available.
Sep 10, 20:24 UTC
Identified - We have identified a potential cause for the issue preventing new user invitations on the My Management platform. The relevant teams are actively investigating and working towards implementing a resolution.
Separately, the investigation into the issue affecting some customers who may experience difficulties accessing or loading the My Management platform continues. The relevant teams remain engaged in identifying the cause and restoring normal functionality.
We will provide further updates as more information becomes available.
Sep 10, 19:05 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The teams have identified a potential contributing factor related to the user management functionality and are continuing to investigate to confirm the root cause and determine the appropriate resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams remain actively engaged in identifying the cause and working towards restoring normal functionality.
The next update on the issue will be provided no later than 19:05 UTC.
Sep 10, 18:30 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The relevant teams remain engaged in identifying the root cause and working towards a resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams are actively working to identify the cause and restore normal functionality.
Next update on the issue will be shared no later than 18:35 UTC
Sep 10, 18:04 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is ongoing. The relevant teams continue to work on identifying the root cause and implementing a resolution.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later than 18:00 UTC.
Sep 10, 17:29 UTC
Update - We are continuing to investigate an issue preventing new user invitations on the My Management platform.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later that 17:27 UTC.
Sep 10, 16:58 UTC
Update - We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.

Next update: no later than 16:30 UTC.
Sep 10, 16:11 UTC
Update - We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.

Next update: no later than 16:09 UTC.
Sep 10, 15:49 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause.
Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 15:44 UTC.
Sep 10, 15:25 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 15:20 UTC.
Sep 10, 15:01 UTC
Update - We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:58 UTC.
Sep 10, 14:38 UTC
Update - We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:35 UTC.
Sep 10, 14:16 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:15 UTC.
Sep 10, 13:54 UTC
Update - We continue to investigate an issue affecting the creation of new users in the Imperva Management Platform.

At this time, we are assessing whether the issue is intermittent rather than limited to a specific subset of customers. Our teams remain actively engaged in the investigation and are working to better understand the scope and underlying cause of the issue.

We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.

Next update: no later than 13:55 UTC.
Sep 10, 13:34 UTC
Update - We are continuing to investigate an issue affecting the creation of new users in the Imperva Management Platform. The impact currently appears to be limited to a subset of customers.

Our teams are actively working to identify the cause and restore normal functionality. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.

Next update: no later than 13:35.
Sep 10, 13:13 UTC
Investigating - We are currently investigating an issue affecting the ability to invite new users to the Imperva Management platform. Existing users may continue to access and use the platform as normal. Our team is actively working to identify the cause and restore full functionality. We will provide further updates as more information becomes available.​ ‌The next update will not be later than 13:15 UTC
Sep 10, 12:45 UTC

Sep 10, 2026

[ INC - 1131] Service Degradation Impacting the Imperva Management Portal
Resolved - Service levels have been restored and the Imperva Management Portal has returned to normal functionality.

At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Sep 10, 22:31 UTC
Update - The environment remains stable, and we are continuing to monitor performance closely.

The next update will be provided no later than 22:30 UTC.
Sep 10, 21:59 UTC
Update - We are continuing to monitor the system to ensure continued stability.

The next update will be provided no later than 22:00 UTC.
Sep 10, 21:31 UTC
Update - We are continuing to monitor the system to ensure continued stability.

The next update will be provided no later than 21:30 UTC.
Sep 10, 21:09 UTC
Monitoring - We have completed remedial actions to resolve the service degradation and the Imperva Management Portal is returning to normal service levels. We are continuing to monitoring the system in order to ensure the continued stability of the service.

The next update on the issue will be provided no later than 21:00 UTC.
Sep 10, 20:32 UTC
Update - Our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we are continuing to monitor the environment closely to confirm stability.

The next update will be provided as further information becomes available, no later than 20:30 UTC.
Sep 10, 20:01 UTC
Update - We continue to work on the issue affecting the Imperva Management Portal. Our teams are actively working on remedial measures to restore normal functionality. We apologize for the inconvenience and will provide further updates as soon as additional information becomes available.

The next update on the issue will be provided no later than 20:30 UTC.
Sep 10, 19:29 UTC
Update - We are currently working on remedial actions to mitigate the impact to customers at this time.

Further updates will be provided as information becomes available.
Sep 10, 18:30 UTC
Update - Our technical teams are actively investigating the issue affecting the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:30 UTC.
Sep 10, 17:59 UTC
Investigating - We have discovered a service degradation, affecting customers accessing the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

Next Update on this incident will be shared no later than 18:00 UTC
Sep 10, 17:34 UTC
[ICM-5478] Planned Maintenance on the Imperva data center in Seoul, South Korea
Completed - The scheduled maintenance has been completed.
Sep 10, 20:58 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 10, 20:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 UTC
Scheduled - Maintenance on the Seoul, South Korea data center will be performed on Thursday, September 10th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, September 10th, 2026 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 3, 14:51 UTC

Sep 9, 2026

[ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal
Resolved - Monitoring has confirmed that the environment remains stable, with no further issues observed. The incident is now confirmed as resolved, and normal service has been restored.
Sep 9, 22:29 UTC
Monitoring - The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected.
Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation.
The next update will be provided as further information becomes available.
Sep 9, 21:18 UTC
Update - Our technical teams continue to work toward fully restoring SSL Certificate Management functionality.
Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time.
Further updates will be provided as we continue to work toward full remediation.
Sep 9, 20:33 UTC
Identified - Our technical teams have identified the issue and are actively working toward full service restoration.
At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality.
Customer websites and traffic remain fully covered by SSL and protected at this time.
Sep 9, 19:33 UTC
Update - Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, SSL Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration.
Customer websites and traffic remain fully protected at this time.
Next update on this incident will be shared no later than 19:55 UTC.
Sep 9, 19:24 UTC
Update - Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts.
The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time.
Further updates will be provided as the investigation progresses.
Sep 9, 18:53 UTC
Update - Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal.
Customer sites remain fully protected at this time, with no impact to their protection services.
Next update on the incident will be shared no later than 18:46 UTC.
Sep 9, 18:16 UTC
Update - Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.
Sep 9, 18:03 UTC
Investigating - We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.
Next Update on this incident will be shared no later than 18:00 UTC
Sep 9, 17:31 UTC
[ICM-5441] Planned Maintenance on the Imperva data center in Zurich, Switzerland
Completed - The scheduled maintenance has been completed.
Sep 9, 03:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 UTC
Scheduled - Maintenance on the Zurich, Switzerland data center will be performed on Tuesday, September 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, September 9th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 06:43 UTC
Incident History Powered by Atlassian Statuspage