Update - Due to an issue in the data center, traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 29, 2023 - 08:52 UTC
Update - Imperva ISP provider is experiencing an issue that caused customer service degradation in the CGK area. To avoid service interruption, Imperva engineers bypass CGK PoP. Imperva engineers will continue monitoring the traffic. Once the issue is resolved, we will remove the bypass from the CGK PoP.

Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 28, 2023 - 23:35 UTC
Update - We are continuing to work on a fix for this issue.
Jan 28, 2023 - 22:26 UTC
Identified - We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal to be propagated with a delay. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 28, 2023 - 21:39 UTC
Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 28, 2023 - 21:34 UTC
Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 28, 2023 - 20:35 UTC
Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 28, 2023 - 19:25 UTC
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago, IL (ORD) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York, NY (NYC) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London, UK (LON) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Switzerland ,Zurich (ZRH) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Mexico City, Mexico (MEX) Operational
Rio de Janeiro, Brazil (RIO) Operational
São Paulo, Brazil (GRU) Operational
Santiago, Chile (SCL) Operational
APAC PoPs Degraded Performance
Auckland, NZ (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (CGK) Degraded Performance
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Manila, Philippines (MNL) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Imperva Management Portal- Mobile App Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance at the HKG POP between the hours of 20:00 and 22:00 on 01 February 2023. Though we do not expect any POP downtime during this maintenance, we are reserving the opportunity to deactivate the POP, if necessary, should the maintenance proceed in any unexpected manner. That said, the extent of any expected impact is low, with only the potential loss of packets in flight as some steps of the maintenance are performed.
Posted on Jan 26, 2023 - 19:54 UTC
Maintenance on the Istanbul, Turkey data center will be performed on Tuesday, February 7th, 2023 at 00:00 UTC. We expect to complete the maintenance by Tuesday, February 7th, 2023 at 06:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jan 19, 2023 - 22:37 UTC
Update - Maintenance on the Los Angeles, CA data center will be performed on Tuesday, February 7th, 2023 at 06:00 UTC. We expect to complete the maintenance by Tuesday, February 7th, 2023 at 15:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jan 26, 2023 - 19:12 UTC
Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Tuesday, January 31st, 2023 at 06:00 UTC. We expect to complete the maintenance by Tuesday, January 31st, 2023 at 14:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jan 17, 2023 - 23:18 UTC
Past Incidents
Jan 29, 2023

Unresolved incident: Jakarta - CGK Data Center Issue.

Jan 28, 2023
Resolved - The Imperva Management Portal Homepage is now functional and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jan 28, 04:48 UTC
Monitoring - Technical teams have performed remedial actions and the Imperva Management Portal is fully accessible. Technical teams will continue monitoring the system. In the event of a service disruption, the update will include potential impacts to any affected region.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

Jan 28, 03:45 UTC
Update - The Imperva Management Portal functionality has been restored. We are continuing to monitor in order to ensure the continued stability of the service along with dashboard data population which is currently in progress. Further updates will be provided as information becomes available.
Jan 28, 03:34 UTC
Update - Technical teams have successfully implemented remedial actions and primary services have been restored. Progress continues to be made towards completing the full restoration of the remaining services affected by the incident. Further updates will be provided as information becomes available.
Jan 28, 02:47 UTC
Update - Technical teams continue to work on implementing remedial actions. Progress has been made towards full restoration however, more steps are required to complete the process. Further updates will be provided as information becomes available.
Jan 28, 01:02 UTC
Update - Technical teams are continuing to investigate the issue which has been observed to also cause an ADC service degradation. A delay in SIEM logs is also expected. However there is no data loss. Further updates will be provided as information becomes available.
Jan 27, 23:01 UTC
Update - We are continuing to work on a fix for this issue.
Jan 27, 21:44 UTC
Update - The remedial actions that were implemented proved to be ineffective in mitigating the impact to customers. Technical Teams are continuing to investigate into the cause of the issue. Additional telemetry has been identified and is currently being pursued. Further updates will be provided as information becomes available.
Jan 27, 21:29 UTC
Update - Technical teams have identified appropriate remedial actions in order to mitigate the impact to customers and are in the process of implementing them currently. Further updates will be provided as information becomes available.
Jan 27, 20:17 UTC
Update - Technical teams have identified the source of the service degradation that is causing the dashboard on the Homepage not to display data. Teams are continuing to work on mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 27, 19:36 UTC
Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. The dashboard on the Homepage is not displaying data, however customers' sites remain protected. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 27, 18:58 UTC
Identified - We have identified the source of the service degradation that is causing the dashboard on the Homepage not to display data. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 27, 18:14 UTC
Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. The dashboard on the Homepage is not displaying data. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 27, 17:55 UTC
Jan 27, 2023
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 25, 23:24 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 25, 22:21 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 25, 22:01 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 16:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 14:55 UTC
Scheduled - On Sunday, January 22nd 2023, between 15:00 and 16:00 UTC, we will be conducting
scheduled maintenance to some UI dashboards and APIs. During this maintenance window, the
following features will not be accessible:

- API Security UI and API
- Real-time dashboard
- Performance dashboard
- DNS dashboard
- DNS management page

Please note: During this window, the following changes cannot be performed:

- Changes to API security UI or via API
- Newly discovered APIs won’t be visible in the UI
- Changes to existing DNS zones

New DNS zones cannot be added

Your existing onboarded assets will remain protected during this window.

We apologize for any inconvenience this may cause. Once this maintenance is complete you
will have access to make configuration changes again, if required.

Jan 19, 13:02 UTC
Jan 21, 2023
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 21, 05:51 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 21, 02:39 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 21, 02:30 UTC
Investigating - Technical teams are investigating a potential issue in the London, UK (LON) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 21, 01:22 UTC
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Resolved - Service for the Imperva PoPs has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Jan 18, 18:01 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Jan 18, 17:47 UTC
Identified - We have discovered a service degradation that is affecting a subset of Imperva PoPs, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Jan 18, 17:35 UTC
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023
Completed - The scheduled maintenance has been completed.
Jan 15, 17:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 15:00 UTC
Scheduled - On Sunday, January 15, 2023, between 15:00 and 16:00 UTC, the Cloud Security WAF Policies feature will receive a scheduled update. During this window, the feature will not be reachable on MY. There will be a period of up to 30 minutes when the following changes cannot be performed:
-Existing policies could not be changed
-Websites could not be moved between different policies

The websites have no security impact, and the session will be blocked/passed as currently set. We apologize for any inconvenience this may cause.

Jan 9, 11:16 UTC