Service Under Maintenance

North American PoPs Operational
Ashburn, VA (WDC) Operational
Atlanta, GA (ATL) Operational
Chicago 2, IL (CHI) Operational
Chicago 3, IL (MDW) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (FLL) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Jakarta 2, Indonesia (HLP) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Dallas 2, TX (DAL): September 2026 Under Maintenance
New York 3, NY (JFK): September 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5473] Planned Maintenance on the Imperva data center in Detroit, MI Sep 15, 2026 09:00-13:00 UTC

Maintenance on the Detroit, MI data center will be performed on Tuesday, September 15th, 2026 at 09:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 03, 2026 - 15:05 UTC

[ICM-5477] Planned Maintenance on the Imperva data center in Auckland, NZ Sep 15, 2026 14:00-18:00 UTC

Maintenance on the Auckland, NZ data center will be performed on Tuesday, September 15th, 2026 at 14:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 18:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 03, 2026 - 14:38 UTC

[ICM-5501] DFW to DAL PoP Migration - Dallas, TX Sep 22, 2026 05:00 - Sep 23, 2026 09:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the DAL - Dallas 2, TX PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in DFW – Dallas, TX. Imperva will be migrating all services and customer traffic from our DFW PoP to our DAL PoP, and decommissioning our DFW PoP during a scheduled maintenance window which will begin at Tuesday, September 22nd, 2026 at 05:00 UTC, completing by Wednesday, September 23rd, 2026 at 09:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Sep 14, 2026 - 16:33 UTC

[TR-23350] - Essential Maintenance on the Cloud Security Console and API – October 11, 2026 Oct 11, 2026 13:00-17:00 UTC

The Cloud Security Console and API will undergo an essential scheduled maintenance on October 11, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Also, active user sessions may be interrupted, requiring users to sign in again. This might also impact attempts to reset passwords during the maintenance time frame.


Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Aug 29, 2026 - 15:45 UTC

Sep 14, 2026

[ICM-5430] Planned Maintenance on the Imperva data center in Queretaro, Mexico
Completed - The scheduled maintenance has been completed.
Sep 14, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Update - Maintenance on the Queretaro, Mexico data center will be performed on Monday, September 14th, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, September 14th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 27, 08:04 UTC
Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 07:19 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

[INC-1130] Service degradation of user management
Resolved - The issue affecting user management has been resolved. Based on successful testing and continued stability, we have confirmed that the service is operating as expected, and the incident is considered resolved.
Sep 11, 01:50 UTC
Monitoring - The issue affecting user management and preventing new user invitations on the My Management platform has been resolved. The relevant teams have completed the required remediation, and user management functionality has been restored.

The platform is currently being monitored closely to confirm continued stability.
Sep 10, 22:03 UTC
Update - The issue affecting new user invitations remains under investigation, with the relevant teams continuing to work towards a resolution.
Access for existing users to the My Management platform has been restored. The technical teams have completed the required remedial actions, and the platform is currently being monitored closely to confirm stability.
We will provide further updates as more information becomes available.
Sep 10, 20:42 UTC
Update - The relevant teams continue to actively investigate the issue affecting new user invitations and are working towards implementing a resolution.

Separately, for the issue affecting some customers who experienced difficulties accessing or loading the My Management platform, our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we continue to monitor the environment closely to confirm stability.

We will provide further updates as more information becomes available.
Sep 10, 20:24 UTC
Identified - We have identified a potential cause for the issue preventing new user invitations on the My Management platform. The relevant teams are actively investigating and working towards implementing a resolution.
Separately, the investigation into the issue affecting some customers who may experience difficulties accessing or loading the My Management platform continues. The relevant teams remain engaged in identifying the cause and restoring normal functionality.
We will provide further updates as more information becomes available.
Sep 10, 19:05 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The teams have identified a potential contributing factor related to the user management functionality and are continuing to investigate to confirm the root cause and determine the appropriate resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams remain actively engaged in identifying the cause and working towards restoring normal functionality.
The next update on the issue will be provided no later than 19:05 UTC.
Sep 10, 18:30 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The relevant teams remain engaged in identifying the root cause and working towards a resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams are actively working to identify the cause and restore normal functionality.
Next update on the issue will be shared no later than 18:35 UTC
Sep 10, 18:04 UTC
Update - Our investigation into the issue preventing new user invitations on the My Management platform is ongoing. The relevant teams continue to work on identifying the root cause and implementing a resolution.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later than 18:00 UTC.
Sep 10, 17:29 UTC
Update - We are continuing to investigate an issue preventing new user invitations on the My Management platform.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later that 17:27 UTC.
Sep 10, 16:58 UTC
Update - We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.

Next update: no later than 16:30 UTC.
Sep 10, 16:11 UTC
Update - We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.

Next update: no later than 16:09 UTC.
Sep 10, 15:49 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause.
Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 15:44 UTC.
Sep 10, 15:25 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 15:20 UTC.
Sep 10, 15:01 UTC
Update - We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:58 UTC.
Sep 10, 14:38 UTC
Update - We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:35 UTC.
Sep 10, 14:16 UTC
Update - We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.

Next update: no later than 14:15 UTC.
Sep 10, 13:54 UTC
Update - We continue to investigate an issue affecting the creation of new users in the Imperva Management Platform.

At this time, we are assessing whether the issue is intermittent rather than limited to a specific subset of customers. Our teams remain actively engaged in the investigation and are working to better understand the scope and underlying cause of the issue.

We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.

Next update: no later than 13:55 UTC.
Sep 10, 13:34 UTC
Update - We are continuing to investigate an issue affecting the creation of new users in the Imperva Management Platform. The impact currently appears to be limited to a subset of customers.

Our teams are actively working to identify the cause and restore normal functionality. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.

Next update: no later than 13:35.
Sep 10, 13:13 UTC
Investigating - We are currently investigating an issue affecting the ability to invite new users to the Imperva Management platform. Existing users may continue to access and use the platform as normal. Our team is actively working to identify the cause and restore full functionality. We will provide further updates as more information becomes available.​ ‌The next update will not be later than 13:15 UTC
Sep 10, 12:45 UTC

Sep 10, 2026

[ INC - 1131] Service Degradation Impacting the Imperva Management Portal
Resolved - Service levels have been restored and the Imperva Management Portal has returned to normal functionality.

At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Sep 10, 22:31 UTC
Update - The environment remains stable, and we are continuing to monitor performance closely.

The next update will be provided no later than 22:30 UTC.
Sep 10, 21:59 UTC
Update - We are continuing to monitor the system to ensure continued stability.

The next update will be provided no later than 22:00 UTC.
Sep 10, 21:31 UTC
Update - We are continuing to monitor the system to ensure continued stability.

The next update will be provided no later than 21:30 UTC.
Sep 10, 21:09 UTC
Monitoring - We have completed remedial actions to resolve the service degradation and the Imperva Management Portal is returning to normal service levels. We are continuing to monitoring the system in order to ensure the continued stability of the service.

The next update on the issue will be provided no later than 21:00 UTC.
Sep 10, 20:32 UTC
Update - Our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we are continuing to monitor the environment closely to confirm stability.

The next update will be provided as further information becomes available, no later than 20:30 UTC.
Sep 10, 20:01 UTC
Update - We continue to work on the issue affecting the Imperva Management Portal. Our teams are actively working on remedial measures to restore normal functionality. We apologize for the inconvenience and will provide further updates as soon as additional information becomes available.

The next update on the issue will be provided no later than 20:30 UTC.
Sep 10, 19:29 UTC
Update - We are currently working on remedial actions to mitigate the impact to customers at this time.

Further updates will be provided as information becomes available.
Sep 10, 18:30 UTC
Update - Our technical teams are actively investigating the issue affecting the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:30 UTC.
Sep 10, 17:59 UTC
Investigating - We have discovered a service degradation, affecting customers accessing the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

Next Update on this incident will be shared no later than 18:00 UTC
Sep 10, 17:34 UTC
[ICM-5478] Planned Maintenance on the Imperva data center in Seoul, South Korea
Completed - The scheduled maintenance has been completed.
Sep 10, 20:58 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 10, 20:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 UTC
Scheduled - Maintenance on the Seoul, South Korea data center will be performed on Thursday, September 10th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, September 10th, 2026 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 3, 14:51 UTC

Sep 9, 2026

[ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal
Resolved - Monitoring has confirmed that the environment remains stable, with no further issues observed. The incident is now confirmed as resolved, and normal service has been restored.
Sep 9, 22:29 UTC
Monitoring - The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected.
Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation.
The next update will be provided as further information becomes available.
Sep 9, 21:18 UTC
Update - Our technical teams continue to work toward fully restoring SSL Certificate Management functionality.
Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time.
Further updates will be provided as we continue to work toward full remediation.
Sep 9, 20:33 UTC
Identified - Our technical teams have identified the issue and are actively working toward full service restoration.
At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality.
Customer websites and traffic remain fully covered by SSL and protected at this time.
Sep 9, 19:33 UTC
Update - Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, SSL Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration.
Customer websites and traffic remain fully protected at this time.
Next update on this incident will be shared no later than 19:55 UTC.
Sep 9, 19:24 UTC
Update - Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts.
The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time.
Further updates will be provided as the investigation progresses.
Sep 9, 18:53 UTC
Update - Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal.
Customer sites remain fully protected at this time, with no impact to their protection services.
Next update on the incident will be shared no later than 18:46 UTC.
Sep 9, 18:16 UTC
Update - Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.
Sep 9, 18:03 UTC
Investigating - We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.
Next Update on this incident will be shared no later than 18:00 UTC
Sep 9, 17:31 UTC
[ICM-5441] Planned Maintenance on the Imperva data center in Zurich, Switzerland
Completed - The scheduled maintenance has been completed.
Sep 9, 03:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 UTC
Scheduled - Maintenance on the Zurich, Switzerland data center will be performed on Tuesday, September 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, September 9th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 06:43 UTC

Sep 8, 2026

Network connectivity degradation in MAD PoP
Resolved - Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.
Sep 8, 05:37 UTC
Monitoring - Traffic has been restored to the Madrid, Spain (MAD) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Sep 8, 05:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 05:22 UTC
Investigating - We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
_   _
Further updates will be shared as more information becomes available.
Sep 8, 05:03 UTC
[ICM-5440] Planned Maintenance on the Imperva data center in London 1, UK
Completed - The scheduled maintenance has been completed.
Sep 8, 04:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 UTC
Scheduled - Maintenance on the London 1, UK data center will be performed on Monday, September 7th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, September 8th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 06:35 UTC

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Resolved - Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.
Sep 3, 00:33 UTC
Monitoring - We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
Sep 2, 20:46 UTC
Investigating - Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.

We will provide further updates as more information becomes available.

The next update will be before 20:50 UTC
Sep 2, 20:21 UTC

Sep 2, 2026

[ICM-5434] Planned Maintenance on the Imperva data center in Bangkok, Thailand
Completed - The scheduled maintenance has been completed.
Sep 2, 20:38 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 2, 20:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 UTC
Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, September 2nd, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 22:24 UTC
[INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)
Resolved - The third-party CDN provider has completed the remediation for the routing issue. We have confirmed through our observations and log data that traffic continues to route as expected, with origin fetch traffic operating normally and latency within expected ranges.
The service has remained stable throughout the monitoring period, and the incident is now considered resolved.
We appreciate your patience and understanding while we worked with our third-party provider to resolve this issue.
Sep 2, 17:30 UTC
Monitoring - The third-party CDN provider has implemented a fix to address the routing issue. Based on our current observations and log data, traffic is routing as expected, and origin fetch traffic is operating normally, with latency levels within expected ranges.
We are continuing to closely monitor the service to ensure routing remains stable and customer traffic continues to operate normally.
Sep 2, 13:11 UTC
Update - We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix.
In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
Aug 24, 16:05 UTC
Identified - We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
Aug 13, 21:12 UTC
Update - We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
Aug 13, 20:16 UTC
Update - We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
Aug 13, 17:55 UTC
Investigating - We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are exploring potential workarounds within our equipment to override the sub-optimal routing which is currently in place.

We will provide further updates as more information becomes available.
Aug 13, 16:53 UTC
[INC-1118] Rio de Janeiro, Brazil (RIO) Data Center Issue
Resolved - Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.
Sep 2, 07:16 UTC
Monitoring - Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Sep 2, 07:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 07:00 UTC
Update - The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP.

The next update will be provided no later than 07:30 UTC.
Sep 2, 06:59 UTC
Update - Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.

Further updates will be shared as more information becomes available.
Sep 2, 06:18 UTC
Update - The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.

Further updates will be shared as more information becomes available.
Sep 2, 05:34 UTC
Investigating - We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

Further updates will be shared as more information becomes available.
Sep 2, 04:56 UTC

Sep 1, 2026

[ICM-5424] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Sep 1, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Tuesday, September 1st, 2026 at 05:00 UTC. We expect to complete the maintenance by Tuesday, September 1st, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 13:10 UTC

Aug 31, 2026

[ICM-5399] Planned Maintenance on the Imperva data center in Sydney, Australia
Completed - The scheduled maintenance has been completed.
Aug 31, 18:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 13:00 UTC
Scheduled - Maintenance on the Sydney, Australia data center will be performed on Monday, August 31st, 2026 at 13:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 21:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 17:47 UTC
[ICM-5418] Planned Maintenance on the Imperva data center in Queretaro, Mexico
Completed - The scheduled maintenance has been completed.
Aug 31, 13:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 UTC
Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Monday, August 31st, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 23, 08:20 UTC
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