Connectivity issues - Mexico
Update - Our network engineers are working with the local upstream provider to resolve the issue.
Oct 17, 20:33 UTC
Identified - We have identified connectivity issues in the Mexico data center. Traffic is being rerouted to an alternate data center.
Oct 17, 17:55 UTC
Imperva support - ticketing and phone systems ? Operational
Imperva server API Operational
Imperva Management Console ? Operational
North America Degraded Performance
Atlanta, GA Operational
Dallas, TX Operational
Ashburn, VA Operational
Los Angeles, CA Operational
Miami, FL Operational
Newark, NJ Operational
Chicago, IL Operational
Seattle, WA Operational
San Jose, CA Operational
Toronto, Canada Operational
Vancouver, Canada Operational
Mexico City, Mexico Degraded Performance
EMEA ? Operational
Amsterdam, The Netherlands Operational
Paris, France Operational
Frankfurt, Germany Operational
London, United Kingdom Operational
Tel-Aviv, Israel Operational
Stockholm, Sweden Operational
Zurich, Switzerland Operational
Madrid, Spain Operational
Warsaw, Poland Operational
Milan, Italy Operational
Moscow, Russia Operational
Dubai, United Arab Emirates Operational
Johannesburg, South Africa Operational
Vienna, Austria Operational
Copenhagen, Denmark Operational
Istanbul, Turkey Operational
APAC Operational
Hong Kong Operational
Singapore Operational
Tokyo, Japan Operational
Osaka, Japan Operational
Taipei, Taiwan Operational
Mumbai, India Operational
New Delhi, India Operational
Melbourne, Australia Operational
Sydney, Australia Operational
Auckland, New Zealand Operational
Seoul, South Korea Operational
Bangkok, Thailand Operational
Kuala Lumpur, Malaysia Operational
Jakarta, Indonesia Operational
South America Operational
São Paulo, Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance on the Incapsula data center in Ashburn Oct 27, 07:00-13:00 UTC
Maintenance on the Ashburn data center will be performed on Sunday, October 27th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, October 27th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Sep 22, 12:40 UTC
Planned maintenance on the Imperva data center in Zurich Nov 3, 07:00-13:00 UTC
Maintenance on the Zurich data center will be performed on Sunday, November 3rd, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, November 3rd, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Sep 22, 14:12 UTC
Planned maintenance on the Imperva data center in Osaka Nov 17, 07:00-13:00 UTC
Maintenance on the Osaka data center will be performed on Sunday, November 17th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, November 17th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Sep 22, 14:14 UTC
Planned maintenance on the Imperva data center in Frankfurt Nov 17, 09:00-15:00 UTC
Maintenance on the Frankfurt data center will be performed on Sunday, November 17th, 2019 at 09:00 UTC. We expect to complete the maintenance by Sunday, November 17th, 2019 at 15:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Oct 17, 08:36 UTC
Past Incidents
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Connectivity issues - Istanbul
Resolved - Service level in the Istanbul data center is normal.
Oct 14, 17:40 UTC
Monitoring - The service has been restored and functionality is being monitored.
Oct 14, 16:40 UTC
Update - Our network engineers are working with the local upstream provider to resolve the issue.
Oct 14, 13:59 UTC
Update - We have identified connectivity issues in the Istanbul data center. Traffic is being rerouted to an alternate data center.
Oct 14, 13:52 UTC
Identified - We have identified intermittent connectivity issues in the Istanbul data center.
Oct 14, 13:36 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Connectivity issues - Istanbul
Resolved - Service level in the Istanbul data center is normal.
Oct 11, 14:33 UTC
Monitoring - The service has been restored and functionality is being monitored.
Oct 11, 13:07 UTC
Update - Our network engineers are working with the local upstream provider to resolve the issue.
Oct 11, 11:21 UTC
Update - We have identified connectivity issues in the Istanbul data center. Traffic is being rerouted to an alternate data center.
Oct 11, 11:05 UTC
Identified - We have identified intermittent connectivity issues in the Istanbul data center.
Oct 11, 09:35 UTC
Oct 10, 2019
Connectivity issues - Taipei
Resolved - Service level in the Taipei data center is normal.
Oct 10, 16:25 UTC
Monitoring - The service has been restored and functionality is being monitored.
Oct 10, 15:49 UTC
Identified - We have identified intermittent connectivity issues in the Taipei data center. Traffic is being rerouted through an alternate data center in the region.
Oct 10, 15:22 UTC
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019
Planned maintenance on the Incapsula data center in San Jose
Completed - Maintenance on the San Jose data center has been completed.
Oct 6, 15:51 UTC
Update - Maintenance on the San Jose data center has been extended to Sunday, October 6th, 2019 at 16:00 UTC.
Oct 6, 12:12 UTC
In progress - Maintenance on the San Jose data center has started. Network traffic has been diverted to an alternate regional data center.
Oct 6, 07:00 UTC
Update - Maintenance on the San Jose data center will be performed on Sunday, October 06th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, October 06th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 6, 12:59 UTC
Scheduled - Maintenance on the San Jose data center will be performed on Sunday, September 29th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, September 29th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 4, 22:10 UTC
Oct 5, 2019
Planned maintenance on the Imperva data center in Dubai
Completed - The upstream provider's maintenance on the Dubai data center has completed.
Oct 5, 02:29 UTC
In progress - Maintenance on the Dubai data center has started. Network traffic has been diverted to an alternate regional data center.
Oct 4, 20:32 UTC
Scheduled - Imperva's upstream provider will be performing maintenance that will affect Imperva's data center in Dubai on Friday, October 05th, 2019 at 20:30 UTC.
Maintenance is expected to be completed by Saturday, October 06th, 2019 at 02:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Sep 29, 21:40 UTC
Oct 3, 2019

No incidents reported.

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