Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Miami 2, FL (FLL): June 2026 Under Maintenance
Ashburn 2, VA (WDC): July 2026 Under Maintenance
Chicago 3, IL (MDW): August 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5120] Planned Maintenance on the Imperva data center in Dusseldorf, Germany Jun 23, 2026 22:00 - Jun 24, 2026 08:00 UTC

Maintenance on the Dusseldorf, Germany data center will be performed on Tuesday, June 23rd, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, June 24th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 15, 2026 - 00:06 UTC

[ICM-5171] Planned Maintenance on the Imperva data center in Hong Kong Jun 29, 2026 18:00 - Jun 30, 2026 00:00 UTC

Maintenance on the Hong Kong data center will be performed on Monday, June 29th, 2026 at 18:00 UTC. We expect to complete the maintenance by Tuesday, June 30th, 2026 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Jun 22, 2026 - 17:18 UTC

[ICM-5143] MIA to FLL PoP Migration - Miami, FL Jun 30, 2026 04:00 - Jul 1, 2026 08:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the FLL - Miami 2, FL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in MIA – Miami, FL. Imperva will be migrating all services and customer traffic from our MIA PoP to our FLL PoP, and decommissioning our MIA PoP during a scheduled maintenance window which will begin at Tuesday, June 30th, 2026 at 04:00 UTC, completing by Wednesday, July 1st, 2026 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm

Posted on Jun 19, 2026 - 20:13 UTC
Jun 23, 2026

No incidents reported today.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Completed - The scheduled maintenance has been completed.
Jun 18, 22:55 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 18, 22:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 UTC
Update - Maintenance on the Melbourne, Australia data center will be performed on Thursday, June 18th, 2026 at 13:00 UTC. We expect to complete the maintenance by Thursday, June 18th, 2026 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 16, 18:16 UTC
Scheduled - Maintenance on the Melbourne, Australia data center will be performed on Thursday, June 18th, 2026 at 14:00 UTC. We expect to complete the maintenance by Thursday, June 18th, 2026 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 11, 13:36 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 UTC
Update - Maintenance on the Barcelona, Spain data center will be performed on Wednesday, June 17th, 2026 at 22:00 UTC. We expect to complete the maintenance by Thursday, June 18th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 9, 01:03 UTC
Scheduled - Maintenance on the Barcelona, Spain data center will be performed on Wednesday, June 17th, 2026 at 23:00 UTC. We expect to complete the maintenance by Thursday, June 18th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 3, 07:51 UTC
Jun 17, 2026
Jun 16, 2026
Completed - The scheduled maintenance has been completed.
Jun 16, 23:29 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 16, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 8, 22:27 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 17:58 UTC
Scheduled - Maintenance on the Jakarta, Indonesia data center will be performed on Tuesday, June 16th, 2026 at 16:00 UTC. We expect to complete the maintenance by Wednesday, June 17th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 4, 17:24 UTC
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Completed - The scheduled maintenance has been completed.
Jun 11, 23:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 UTC
Scheduled - Maintenance on the Mumbai, India data center will be performed on Thursday, June 11th, 2026 at 20:00 UTC. We expect to complete the maintenance by Friday, June 12th, 2026 at 04:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 27, 19:57 UTC
Resolved - This issue has been resolved.

Our teams have confirmed that service performance for Imperva Cloud WAF protected sites has returned to normal and remained stable following mitigation. We will continue to monitor service health as part of our standard operational processes.

Thank you for your patience while we worked to resolve this issue.

Jun 11, 08:39 UTC
Monitoring - The issue causing increased latency for Imperva Cloud WAF protected sites has been mitigated.

Service performance has returned to normal, and our teams are continuing to monitor closely to ensure continued stability. We will provide a final update once monitoring is complete.

Please note service impact continued for approximately 15 minutes.

Jun 11, 08:15 UTC
Investigating - We are currently investigating increased latency affecting Imperva Cloud WAF protected sites.

At this time, a portion of Imperva Cloud WAF customers may experience slower response times when accessing protected applications through Imperva. Our teams are actively investigating the cause and working to mitigate the impact.

We will provide another update as more information becomes available.
The next update will be at 08:36 UTC at the latest.

Jun 11, 08:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:30 UTC
Scheduled - Imperva's upstream provider will be performing essential maintenance that will affect Imperva's data center in Santiago, Chile.
The maintenance will be performed on Thursday, June 11th, 2026 at 03:30 UTC. We expect to complete the maintenance by Thursday, June 11th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 11, 02:34 UTC
Resolved - Monitoring has confirmed that services remain stable following the implementation of the fix and the completion of validation activities. No further issues have been observed.
Jun 11, 00:43 UTC
Update - Services remain stable, and no further issues have been observed.
Our teams will continue to closely monitor the environment to ensure ongoing stability and verify that all services continue to operate as expected.

Next update on the issue will be provided no later than 01:45 UTC on 11 June 2026.

Jun 10, 23:47 UTC
Update - Services remain stable following the implementation of the fix, and no further issues have been observed.
Our teams will continue to closely monitor the environment for an extended period to ensure stability.

Next update on the issue will be provided no later than 23:43 UTC.

Jun 10, 21:43 UTC
Monitoring - A fix has been successfully implemented, and services have been restored.
Our teams have validated the recovery and are continuing to closely monitor the environment to ensure ongoing stability.

Next update on the issue will be provided no later than 21:42 UTC.

Jun 10, 20:42 UTC
Identified - We have identified the underlying cause of the issue and have applied a fix.
The issue affected access to the Management Portal and a subset of API requests. We are seeing signs of recovery following the implementation of the fix, and our teams are actively validating service restoration across the impacted components.

Next update on the issue will be provided no later than 20:50 UTC.

Jun 10, 20:19 UTC
Update - Technical teams continue to actively investigate the issue. A potential contributing factor has been identified, and teams are currently working to validate and address it.

Next update on the issue will be provided no later than 20:24 UTC.

Jun 10, 19:54 UTC
Update - The team continues to actively investigate the issue and work toward resolution.
At this time, the impact is limited to customer access to the Management Portal. Customer websites and protection services remain fully operational and continue to be protected as expected.

Next update on the issue will be provided no later than 19:54 UTC.

Jun 10, 19:24 UTC
Investigating - We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

Next update on the issue will be provided no later than 19:23 UTC.

Jun 10, 18:53 UTC
Jun 10, 2026
Completed - The scheduled maintenance has been completed.
Jun 10, 11:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 21:20 UTC
Scheduled - Maintenance on the Ashburn, VA data center will be performed on Wednesday, June 10th, 2026 at 02:00 UTC. We expect to complete the maintenance by Wednesday, June 10th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 2, 19:56 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 23:00 UTC
Scheduled - Maintenance on the Dusseldorf, Germany data center will be performed on Tuesday, June 9th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, June 10th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 28, 06:16 UTC
Jun 9, 2026
Completed - The scheduled maintenance has been completed.
Jun 9, 11:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 UTC
Scheduled - Maintenance on the San Jose, CA data center will be performed on Tuesday, June 9th, 2026 at 06:00 UTC. We expect to complete the maintenance by Tuesday, June 9th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

May 27, 13:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 09:19 UTC
Update - Maintenance on the London 2, UK data center has been extended to Tuesday, June 9th, 2026 at 10:00 UTC.
Jun 9, 08:16 UTC
Update - Maintenance on the London 2, UK data center has been extended to Tuesday, June 9th, 2026 at 09:00 UTC.
Jun 9, 06:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 23:00 UTC
Scheduled - Maintenance on the London 2, UK data center will be performed on Monday, June 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, June 9th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 2, 10:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 03:49 UTC
Update - Maintenance on the Hong Kong data center has been extended to Tuesday, June 9th, 2026 at 04:00 UTC.
Jun 9, 00:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on Monday, June 8th, 2026 at 16:00 UTC. We expect to complete the maintenance by Tuesday, June 9th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 1, 14:28 UTC