Update - We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix. In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
Aug 24, 2026 - 16:05 UTC
Identified - We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
Aug 13, 2026 - 21:12 UTC
Update - We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
Aug 13, 2026 - 20:16 UTC
Update - We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
Aug 13, 2026 - 17:55 UTC
Investigating - We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are exploring potential workarounds within our equipment to override the sub-optimal routing which is currently in place.
We will provide further updates as more information becomes available.
Aug 13, 2026 - 16:53 UTC
North American PoPs
Operational
Ashburn, VA (WDC)
Operational
Atlanta, GA (ATL)
Operational
Chicago 2, IL (CHI)
Operational
Chicago 3, IL (MDW)
Operational
Dallas, TX (DFW)
Operational
Denver, CO (DEN)
Operational
Detroit, MI (DET)
Operational
Houston, TX (HOU)
Operational
Los Angeles, CA (SNA)
Operational
Miami, FL (FLL)
Operational
Montreal, Canada (YUL)
Operational
New York 1, NY (NYC)
Operational
New York 2, NY (EWR)
Operational
San Jose, CA (SFO)
Operational
Seattle, WA (SEA)
Operational
Toronto, Canada (TOR)
Operational
Vancouver, Canada (VAN)
Operational
EMEA PoPs
Operational
Amsterdam, Netherlands (RTM)
Operational
Barcelona, Spain (BCN)
Operational
Cape Town, South Africa (CPT)
Operational
Copenhagen, Denmark (CPH)
Operational
Dubai, UAE (DWC)
Operational
Dublin, Ireland (DUB)
Operational
Dusseldorf, Germany (DUS)
Operational
Frankfurt, Germany (HHN)
Operational
Istanbul, Turkey (SAW)
Operational
Johannesburg, South Africa (QRA)
Operational
London, UK (LCY)
Operational
London 2, UK (LHR)
Operational
Madrid, Spain (MAD)
Operational
Milan, Italy (MXP)
Operational
Paris, France (PAR)
Operational
Stockholm, Sweden (STO)
Operational
Tel Aviv, Israel (MED)
Operational
Vienna, Austria (GRZ)
Operational
Warsaw, Poland (WAR)
Operational
Zurich, Switzerland (GVA)
Operational
LATAM PoPs
Operational
Bogota, Colombia (BOG)
Operational
Buenos Aires, Argentina (EZE)
Operational
Lima, Peru (LIM)
Operational
Queretaro, Mexico (QRO)
Operational
Rio de Janeiro, Brazil (RIO)
Operational
Santiago, Chile (STC)
Operational
Sao Paulo, Brazil (SAO)
Operational
APAC PoPs
Operational
Auckland, New Zealand (AKL)
Operational
Bangkok, Thailand (DMK)
Operational
Hanoi, Vietnam (HAN)
Operational
Hong Kong (HHK)
Operational
Jakarta, Indonesia (JKT)
Operational
Kuala Lumpur, Malaysia (KUL)
Operational
Melbourne, Australia (MEB)
Operational
Manila, Philippines (MNL)
Operational
Mumbai, India (NAG)
Operational
New Delhi, India (NDL)
Operational
Osaka, Japan (OSK)
Operational
Seoul, South Korea (KOR)
Operational
Singapore (XSP)
Operational
Sydney, Australia (SYD)
Operational
Taipei, Taiwan (TSA)
Operational
Tokyo, Japan (NRT)
Operational
Imperva for Google Cloud (IGC) Regions
Operational
Maintenance on the Frankfurt, Germany data center will be performed on Sunday, August 30th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 21, 2026 - 08:23 UTC
Maintenance on the Queretaro, Mexico data center will be performed on Monday, August 31st, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 23, 2026 - 08:20 UTC
Maintenance on the Sydney, Australia data center will be performed on Monday, August 31st, 2026 at 13:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 21, 2026 - 17:47 UTC
Maintenance on the Miami, FL data center will be performed on Tuesday, September 1st, 2026 at 05:00 UTC. We expect to complete the maintenance by Tuesday, September 1st, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 24, 2026 - 13:10 UTC
Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, September 2nd, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 20, 2026 - 22:24 UTC
Maintenance on the London 1, UK data center will be performed on Monday, September 7th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, September 8th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 24, 2026 - 06:35 UTC
Maintenance on the Zurich, Switzerland data center will be performed on Tuesday, September 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, September 9th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 24, 2026 - 06:43 UTC
Update -
Maintenance on the Queretaro, Mexico data center will be performed on Monday, September 14th, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, September 14th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 27, 2026 - 08:04 UTC
Scheduled -
Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 2026 - 07:19 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 11:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 UTC
Scheduled -
Maintenance on the Ashburn 2, VA data center will be performed on Thursday, August 27th, 2026 at 02:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 15:02 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 04:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled -
Maintenance on the Dubai, UAE data center will be performed on Wednesday, August 26th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 16:32 UTC
Completed -
The scheduled maintenance has been completed.
Aug 26, 05:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 UTC
Scheduled -
As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MDW - Chicago 3, IL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in ORD – Chicago 1, IL. Imperva will be migrating all services and customer traffic from our ORD PoP to our MDW PoP, and decommissioning our ORD PoP during a scheduled maintenance window which will begin at Tuesday, August 25th, 2026 at 08:00 UTC, completing by Wednesday, August 26th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Aug 7, 02:17 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 01:00 UTC
Scheduled -
Maintenance on the Santiago, Chile data center will be performed on Thursday, September 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 07:53 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 00:59 UTC
Scheduled -
Maintenance on the New York 2, NY data center will be performed on Monday, August 31st, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:32 UTC
Completed -
The maintenance has been cancelled.
Aug 25, 00:58 UTC
Scheduled -
Maintenance on the Montreal, QC, Canada data center will be performed on Wednesday, September 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 2nd, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:40 UTC
Aug 24, 2026
Unresolved incident: [INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC).
Resolved -
Monitoring has confirmed that the PoP is stable and operating normally. The incident has been resolved.
Aug 21, 22:42 UTC
Monitoring -
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
Aug 21, 21:41 UTC
Update -
Our teams remain actively engaged in the investigation and remediation. Customers may experience increased latency while traffic remains rerouted. We will provide further updates as additional information becomes available.
Aug 21, 20:56 UTC
Identified -
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Aug 21, 20:02 UTC
Investigating -
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 19:41 UTC
Aug 21, 19:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 22:53 UTC
Verifying -
Verification is currently underway for the maintenance items.
Aug 20, 22:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 UTC
Scheduled -
Maintenance on the Jakarta, Indonesia data center will be performed on Thursday, August 20th, 2026 at 19:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 01:59 UTC
Resolved -
The issue affecting connectivity through the QRO PoP has been resolved. Following confirmation of stable network conditions, traffic has been restored to the QRO PoP and the bypass has been removed. We have continued to monitor service following the restoration and are no longer observing any impact.
This incident is now resolved. We thank you for your patience while we worked to restore normal operations.
Aug 20, 11:16 UTC
Update -
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 10:37 UTC
Monitoring -
Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary.
Aug 20, 10:07 UTC
Update -
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available
Aug 20, 06:55 UTC
Update -
One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity.
The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available.
Aug 20, 06:37 UTC
Update -
The Queretaro, Mexico (QRO) PoP remains bypassed while our upstream providers continue working on service restoration. We will provide the next update as more information becomes available.
Aug 20, 04:39 UTC
Update -
We continue to work closely with our upstream providers, who have acknowledged the issue and are actively working to restore normal service. To maintain service continuity, the affected PoP will remain bypassed while the providers work on restoration. Customers may experience increased latency during this period. We will provide further updates as more information becomes available.
Aug 20, 00:38 UTC
Identified -
We are experiencing issues with upstream providers in the region. To minimize customer impact, the affected PoP has been bypassed and traffic is being rerouted through an alternate data center. Customers may experience some increased latency while the reroute is in place. Our teams are actively monitoring the situation and working with the upstream providers. We will provide the next update as more information becomes available.
Aug 19, 22:40 UTC
Investigating -
We have identified an issue in the Queretaro, Mexico (QRO) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 22:45 UTC
Aug 19, 22:17 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 10:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled -
Maintenance on the Santiago, Chile data center will be performed on Thursday, August 20th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 12, 12:14 UTC
Completed -
The scheduled maintenance has been completed.
Aug 19, 05:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 23:00 UTC
Scheduled -
Maintenance on the Vienna, Austria data center will be performed on Tuesday, August 18th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, August 19th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 30, 12:31 UTC
Resolved -
Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.
We appreciate your patience and understanding throughout this incident.
Aug 19, 03:55 UTC
Monitoring -
We have discovered a service degradation that affected the Frankfurt (HHN) Data Center Issue which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the PoP, mitigating the impact to customers.
Aug 19, 03:04 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 02:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 23:00 UTC
Scheduled -
Maintenance on the Istanbul, Turkey data center will be performed on Monday, August 17th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 18th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 30, 12:29 UTC
Resolved -
The issue affecting the YUL (Montreal, Canada) PoP has been resolved, and the PoP has been successfully returned to normal operation.
Traffic is once again being served through the YUL PoP, and validation and monitoring have confirmed that services are operating as expected.
We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience while we worked to restore full service.
Aug 17, 13:17 UTC
Update -
Remediation activities have been completed, and the YUL (Montreal, Canada) PoP has been successfully restored and returned to service. Traffic is once again being served through the YUL PoP as normal.
We are continuing to closely monitor the environment to ensure stability and verify that all services remain fully operational. At this time, no customer impact is expected.
We will provide a final update once the incident has been fully resolved.
Aug 17, 10:49 UTC
Update -
Remediation is nearing completion, with the majority of the required work now finished. Only a few final activities remain before the YUL PoP can be safely reactivated. In the meantime, service remains stable as traffic continues to be routed through alternate Points of Presence.
Our current target is to complete the remaining activities and restore the YUL PoP to normal operation by Monday. We will continue to closely monitor the service and provide further updates as the work progresses.
Aug 17, 05:44 UTC
Update -
We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and continue to work on remediation. Service remains stable as traffic is being served through alternate Points of Presence (PoPs).
Our updated expected ETA for restoring the YUL PoP to normal operation is Monday. We will continue to closely monitor the service and provide further updates as more information becomes available.
Aug 14, 08:12 UTC
Update -
We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and are working on remediation. While completing the remediation may take an extended period of time, service has been stabilised by rerouting traffic through alternate Points of Presence (PoPs).
Traffic continues to be served through alternate locations, and we are not currently observing customer impact. We will continue to work towards restoring the YUL PoP to normal operation and will provide further updates as more information becomes available
Aug 13, 09:29 UTC
Update -
Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation.
We will continue to monitor the environment closely and provide further updates as they become available. The next update will be no later than 09:18 UTC.
Aug 13, 08:48 UTC
Monitoring -
We have mitigated the issue affecting the YUL (Montreal, Canada) PoP by removing the affected PoP from service and redirecting traffic to alternate locations.
Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation.
We will continue to monitor the environment closely and provide further updates as they become available. The next update will be no later than 09:05 UTC.
Aug 13, 08:34 UTC
Investigating -
We are investigating an issue affecting traffic reaching our YUL (Montreal, Canada) PoP. Customers may experience connectivity issues, increased latency, or service disruptions when traffic is routed through this location.
Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
The next update will be before 08:51 UTC
Aug 13, 08:22 UTC
Completed -
The scheduled maintenance has been completed.
Aug 17, 03:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 UTC
Scheduled -
Maintenance on the London 1, UK data center will be performed on Sunday, August 16th, 2026 at 23:00 UTC. We expect to complete the maintenance by Monday, August 17th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 7, 01:36 UTC