[INC-1165] Service Degradation Affecting Newly Onboarded Sites
Monitoring - Mitigation efforts have concluded and new site resolution has returned to normal. The next update will be provided by 22:45 UTC.
Oct 19, 2026 - 21:35 UTC
Update - The impact has been mitigated, and normal service has been restored. Our teams are continuing to monitor the environment to confirm stability. Further updates will be provided as information becomes available.
Oct 19, 2026 - 21:29 UTC
Update - Following identification of the service degradation, our teams successfully tested mitigation measures and are actively working to deploy them and restore normal service.
Oct 19, 2026 - 20:30 UTC
Identified - Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available.
Oct 19, 2026 - 19:27 UTC
Update - Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Oct 19, 2026 - 19:10 UTC
Update - Our internal teams are continuing to investigate the service degradation that is affecting the newly onboarded sites. Investigation into the cause of the service degradation is ongoing. Further updates will be provided by 19:00 UTC
Oct 19, 2026 - 18:34 UTC
Investigating - We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 18:30 UTC.
Oct 19, 2026 - 17:38 UTC
North American PoPs Operational
Ashburn, VA (WDC) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (CHI) Operational
Chicago 2, IL (MDW) Operational
Dallas, TX (DAL) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (FLL) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (JFK) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London 1, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta 1, Indonesia (JKT) Operational
Jakarta 2, Indonesia (HLP) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Milan 2, Italy (MIL): November 2026 Under Maintenance
New Delhi 2, India (DEL): October 2026 Under Maintenance
Sydney 2, Australia (BWU): November 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5591] Planned Maintenance on the Imperva data center in Los Angeles, CA Oct 20, 2026 07:00-13:00 UTC

Maintenance on the Los Angeles, CA data center will be performed on Tuesday, October 20th, 2026 at 07:00 UTC. We expect to complete the maintenance by Tuesday, October 20th, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 08, 2026 - 13:38 UTC

[ICM-5590] Planned Maintenance on the Imperva data center in San Jose, CA Oct 21, 2026 07:00-13:00 UTC

Maintenance on the San Jose, CA data center will be performed on Wednesday, October 21st, 2026 at 07:00 UTC. We expect to complete the maintenance by Wednesday, October 21st, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 08, 2026 - 13:36 UTC

[ICM-5603] Planned Maintenance on the Imperva data center in Atlanta, GA Oct 22, 2026 02:00-06:00 UTC

Maintenance on the Atlanta, GA data center will be performed on Thursday, October 22nd, 2026 at 02:00 UTC. We expect to complete the maintenance by Thursday, October 22nd, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 09, 2026 - 04:38 UTC

[ICM-5598] Planned Maintenance on the Imperva data center in Cape Town, South Africa Oct 25, 2026 22:00 - Oct 26, 2026 02:00 UTC

Maintenance on the Cape Town, South Africa data center will be performed on Sunday, October 25th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, October 26th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 09, 2026 - 03:04 UTC

[ICM-5553] Planned Maintenance on the Imperva data center in Santiago, Chile Oct 27, 2026 04:00-12:00 UTC

Maintenance on the Santiago, Chile data center will be performed on Tuesday, October 27th, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, October 27th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 13, 2026 - 09:15 UTC

[ICM-5602] Planned Maintenance on the Imperva data center in Madrid, Spain Oct 27, 2026 22:00 - Oct 28, 2026 02:00 UTC

Maintenance on the Madrid, Spain data center will be performed on Tuesday, October 27th, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, October 28th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 09, 2026 - 04:24 UTC

[ICM-5616] MXP to MIL PoP Migration - Milan, Italy Oct 28, 2026 03:00 - Oct 29, 2026 03:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MIL - Milan 2, Italy PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in MXP – Milan, Italy. Imperva will be migrating all services and customer traffic from our MXP PoP to our MIL PoP, and decommissioning our MXP PoP during a scheduled maintenance window which will begin at Wednesday, October 28th, 2026 at 03:00 UTC, completing by Thursday, October 29th, 2026 at 03:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Oct 19, 2026 - 15:26 UTC

[ICM-5611] Planned Maintenance on the Imperva data center in New York 2, NY Oct 29, 2026 03:00-11:00 UTC

Maintenance on the New York 2, NY data center will be performed on Thursday, October 29th, 2026 at 03:00 UTC. We expect to complete the maintenance by Thursday, October 29th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 13, 2026 - 02:40 UTC

[ICM-5617] Planned Maintenance on the Imperva data center in Lima, Peru Nov 2, 2026 04:00-12:00 UTC

Update - Maintenance on the Lima, Peru data center will be performed on Monday, November 2nd, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, November 2nd, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 14, 2026 - 21:02 UTC
Scheduled - Maintenance on the Lima, Peru data center will be performed on Wednesday, October 28th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, October 28th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 13, 2026 - 09:38 UTC

[ICM-5612] Planned Maintenance on the Imperva data center in Santiago, Chile Nov 3, 2026 04:00-12:00 UTC

Maintenance on the Santiago, Chile data center will be performed on Tuesday, November 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, November 3rd, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Oct 13, 2026 - 02:51 UTC

Oct 19, 2026

[ICM-5348] Planned Maintenance on the Imperva data center in Chicago 1, IL
Completed - The scheduled maintenance has been completed.
Oct 19, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 10:27 UTC
Scheduled - Maintenance on the Chicago 1, IL data center will be performed on Monday, October 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, October 19th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 4, 10:23 UTC
[ICM-5537] Essential Maintenance on the Imperva data center in Madrid, Spain
Completed - The scheduled maintenance has been completed.
Oct 19, 05:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 UTC
Scheduled - Maintenance on the Madrid, Spain data center will be performed on Sunday, October 18th, 2026 at 23:00 UTC. We expect to complete the maintenance by Monday, October 19th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 15, 13:49 UTC

Oct 18, 2026

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

INC-1163 SIEM log investigation
Resolved - Mitigation measures have been implemented to address the SIEM log data issue. Our teams have confirmed the environment accuracy.
Oct 15, 23:05 UTC
Identified - We have identified the source of the SIEM log data issue affecting the accuracy of information reported for some customers. Our teams are actively working to implement mitigation measures and restore normal service. The next update will be provided by 23:00 UTC.
Oct 15, 22:36 UTC
Investigating - We are currently investigating an issue with SIEM log data that may affect the accuracy of information reported for some customers. Our team is working to assess the impact and identify the appropriate corrective actions. The next update will be provided by 22:30 UTC.
Oct 15, 21:49 UTC
[ICM-5571] Planned Maintenance on the Imperva data center in Montreal, QC, Canada
Completed - The scheduled maintenance has been completed.
Oct 15, 08:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 UTC
Scheduled - Maintenance on the Montreal, QC, Canada data center will be performed on Thursday, October 15th, 2026 at 03:00 UTC. We expect to complete the maintenance by Thursday, October 15th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 09:56 UTC

Oct 14, 2026

[ICM-5575] Planned Maintenance on the Imperva data center in Detroit, MI
Completed - The scheduled maintenance has been completed.
Oct 14, 13:51 UTC
Update - Maintenance on the Detroit, MI data center has been extended to Wednesday, October 14th, 2026 at 14:00 UTC
Oct 14, 12:30 UTC
Update - Maintenance on the Detroit, MI data center has been extended to Wednesday, October 14th, 2026 at 13:00 UTC
Oct 14, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - Maintenance on the Detroit, MI data center will be performed on Wednesday, October 14th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, October 14th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 4, 10:23 UTC

Oct 13, 2026

[INC-1160] Degradation of Imperva Generated Certificate Issuance
Resolved - Monitoring has confirmed that the service is stable and certificate issuance is functioning as expected. No additional issues have been observed, and this incident has been resolved. Thank you for your patience.
Oct 13, 17:44 UTC
Monitoring - The issue was identified as a degradation affecting a third-party service. The issue should now be resolved, and certificate issuance is operating as expected. We are closely monitoring the service to ensure continued stability. The next update will be no later than 18:00 UTC
Oct 13, 15:38 UTC
Update - We have identified the issue affecting the onboarding of new WAF sites and the issuance of new certificates. Our teams are actively working to restore normal service. The next update will be before 15:00 UTC.
Oct 13, 13:58 UTC
Identified - We are investigating an issue affecting Imperva-generated certificate issuance. Customers may experience issues when onboarding new sites using an Imperva-generated certificate and renewing existing certificates. Customer assets and sites remain protected during this time. The next update will be before 14:00 UTC.
Oct 13, 13:29 UTC
[INC-1161] Issue Resulting in Unexpected IRA Blocking
Resolved - We have completed monitoring and confirmed that the mitigation measures have successfully resolved the issue that resulted in false positive IRA blocks for some customers. Service is operating normally, and no further impact has been observed. We sincerely apologize for the inconvenience and appreciate your patience while our teams worked to identify and resolve the issue.
Oct 13, 17:29 UTC
Monitoring - We have implemented mitigation measures to address the issue that may have resulted in false positive IRA blocks for some customers. Current indicators show the mitigations are performing as expected, and we are actively monitoring the environment to confirm stability. The next update will be provided before 17:30 UTC.
Oct 13, 16:28 UTC
Update - We are actively implementing mitigation measures to reduce the impact of false positive IRA blocks. The next update will be before 16:30 UTC.
Oct 13, 15:58 UTC
Identified - We have identified the cause of the issue that may be resulting in false positive IRA blocks for some customers. Our teams are actively working on mitigation measures and will provide additional updates as progress is made. The next update will be provided before 16:00 UTC.
Oct 13, 15:30 UTC
Investigating - We are currently investigating an issue that may be causing some customers to experience false positive IRA blocks. Our teams are actively working to identify the cause and mitigate the impact. The next update will be before 15:30 UTC.
Oct 13, 15:18 UTC
[ICM-5402] Planned Maintenance on the Imperva data center in Lima, Peru
Completed - The maintenance has been cancelled.
Oct 13, 02:27 UTC
Scheduled - Maintenance on the Lima, Peru data center will be performed on Tuesday, October 13th, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, October 13th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 03:33 UTC

Oct 12, 2026

[ICM-5569] Planned Maintenance on the Imperva data center in Dublin, Ireland
Completed - The scheduled maintenance has been completed.
Oct 12, 06:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:00 UTC
Scheduled - Maintenance on the Dublin, Ireland data center will be performed on Monday, October 12th, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, October 12th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 05:35 UTC

Oct 11, 2026

[ICM-5568] Planned Maintenance on the Imperva data center in Stockholm, Sweden
Completed - The scheduled maintenance has been completed.
Oct 11, 22:56 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 11, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 UTC
Scheduled - Maintenance on the Stockholm, Sweden data center will be performed on Sunday, October 11th, 2026 at 21:00 UTC. We expect to complete the maintenance by Monday, October 12th, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 05:51 UTC
[TR-23350] - Essential Maintenance on the Cloud Security Console and API – October 11, 2026
Completed - The scheduled maintenance has been completed.
Oct 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 13:00 UTC
Scheduled - The Cloud Security Console and API will undergo an essential scheduled maintenance on October 11, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Also, active user sessions may be interrupted, requiring users to sign in again. This might also impact attempts to reset passwords during the maintenance time frame.


Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Aug 29, 15:45 UTC
[ICM-5547] Essential Maintenance on the Imperva data center in Lima, Peru
Completed - The scheduled maintenance has been completed.
Oct 11, 10:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 UTC
Update - Maintenance on the Lima, Peru data center will be performed on Sunday, October 11th, 2026 at 04:00 UTC. We expect to complete the maintenance by Sunday, October 11th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 10, 02:30 UTC
Scheduled - Maintenance on the Lima, Peru data center will be performed on Saturday, October 10th, 2026 at 04:00 UTC. We expect to complete the maintenance by Sunday, October 11th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Oct 2, 10:51 UTC

Oct 10, 2026

[INC-1158] Service Degradation of Dallas, TX (DAL) PoP
Resolved - The Dallas, TX (DAL) has been reactivated, and monitoring has confirmed stability. Services are operating normally, and the incident is now resolved.
Oct 10, 10:11 UTC
Monitoring - The Dallas, TX (DAL) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.
Oct 10, 09:18 UTC
Update - A fix has been applied to address the connectivity issue affecting the DAL (Dallas) PoP. Traffic continues to be routed through an alternate PoP while our teams monitor service stability.
The DAL PoP is scheduled to return to service during a low-traffic period, around 09:00 UTC on Saturday, 10 October.
We will provide a further update once the PoP is back in service.
Oct 9, 23:46 UTC
Identified - The issue affecting the DAL PoP has been identified, and our technical teams are actively working on a fix. Traffic remains rerouted through an alternate PoP in the region.
The next update will be provided no later than 00:20 UTC on Saturday, 10 October.
Oct 9, 23:21 UTC
Update - We are continuing to investigate this issue.
Oct 9, 22:46 UTC
Update - Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.
Oct 9, 22:43 UTC
Update - Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.
Oct 9, 22:42 UTC
Investigating - We have discovered a service degradation that is affecting the DAL POP, which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Traffic is currently being rerouted through an alternate PoP in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Oct 9, 22:16 UTC

Oct 9, 2026

Oct 8, 2026

[ICM-5550] Planned Maintenance on the Imperva data center in Osaka, Japan
Completed - The scheduled maintenance has been completed.
Oct 8, 20:27 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 UTC
Scheduled - Maintenance on the Osaka, Japan data center will be performed on Thursday, October 8th, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, October 8th, 2026 at 21:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 24, 20:31 UTC
[ICM-5546] Planned Maintenance on the Imperva data center in Vancouver, BC, Canada
Completed - The scheduled maintenance has been completed.
Oct 8, 10:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 UTC
Scheduled - Maintenance on the Vancouver, BC, Canada data center will be performed on Thursday, October 8th, 2026 at 08:00 UTC. We expect to complete the maintenance by Thursday, October 8th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 25, 21:06 UTC
[ICM-5472] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina
Completed - The scheduled maintenance has been completed.
Oct 8, 08:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC
Scheduled - Maintenance on the Buenos Aires, Argentina data center will be performed on Thursday, October 8th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, October 8th, 2026 at 10:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 03:28 UTC

Oct 7, 2026

[ICM-5567] Planned Maintenance on the Imperva data center in Tel Aviv, Israel
Completed - The scheduled maintenance has been completed.
Oct 7, 23:08 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 7, 23:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 UTC
Scheduled - Maintenance on the Tel Aviv, Israel data center will be performed on Wednesday, October 7th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, October 8th, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 30, 05:23 UTC
[ICM-5526] NYC to JFK PoP Migration - New York 1, NY
Completed - The scheduled maintenance has been completed.
Oct 7, 06:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the JFK - New York 3, NY PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in NYC – New York 1, NY. Imperva will be migrating all services and customer traffic from our NYC PoP to our JFK PoP, and decommissioning our NYC PoP during a scheduled maintenance window which will begin at Tuesday, October 6th, 2026 at 07:00 UTC, completing by Wednesday, October 7th, 2026 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Sep 25, 05:25 UTC

Oct 6, 2026

[ICM-5549] Planned Maintenance on the Imperva data center in Kuala Lumpur, Malaysia
Completed - The scheduled maintenance has been completed.
Oct 6, 21:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 UTC
Scheduled - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Tuesday, October 6th, 2026 at 19:00 UTC. We expect to complete the maintenance by Tuesday, October 6th, 2026 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 24, 20:29 UTC
[INC-1152] IPv6 connectivity degradation across multiple PoPs
Resolved - Traffic across all affected PoPs is stable, and services are operating normally with no further impact observed.
Oct 6, 01:48 UTC
Update - The Warsaw (WAR) PoP has been successfully activated and is now operational.

Network traffic across all core Points of Presence—including Singapore (XSP), Atlanta (ATL), Detroit (DET), Tokyo (NRT), and Warsaw (WAR)—remains stable and fully operational following our remediation efforts.

Our engineering teams will continue to closely monitor system performance.
Oct 6, 00:42 UTC
Update - Network traffic across all core points of presence—including Singapore (XSP), Atlanta (ATL), Detroit (DET), and Tokyo (NRT)—remains stable and fully operational following our earlier remediation efforts.

Our engineering teams are keeping a close watch on system performance, and we will share a follow-up update as soon as the Warsaw (WAR) PoP is successfully brought back online.
Oct 5, 13:06 UTC
Monitoring - Service for Singapore (XSP), Atlanta (ATL), Detroit (DET), and Tokyo (NRT) has been fully restored and is operating normally.

Traffic for Warsaw (WAR) remains bypassed while our engineering teams complete final validation and plan to bring the PoP back online during scheduled off-peak maintenance hours. . We are actively monitoring the system, and the next update will be provided by 13:00 UTC
Oct 5, 12:11 UTC
Update - We are observing IPv6 connectivity issues affecting Detroit, MI (DET).

Our teams are actively investigating the issue and working to implement remediation. The next update will be provided by 13:15 UTC.
Oct 5, 11:45 UTC
Update - Our investigation is ongoing, and our teams are actively working to identify the cause and implement the appropriate remediation.

The next update will be provided by 12:05 UTC.
Oct 5, 11:34 UTC
Update - We are observing a recurrence of IPv6 connectivity issues affecting Singapore (XSP) and Atlanta (ATL). Service in Tokyo (NRT) remains fully operational.

Additionally, IPv4 issues were observed for Warsaw (WAR). Traffic for WAR has been bypassed to restore service stability while our engineering teams actively investigate the root cause for XSP and the underlying issue at WAR.

The next update will be provided by 11:30am UTC
Oct 5, 11:02 UTC
Update - We are observing a recurrence of the IPv6 connectivity issues affecting Singapore (XSP). Service in Tokyo (NRT) and Atlanta (ATL) remains fully operational.

Our engineering team is actively investigating the cause of this regression and working to restore stability to XSP, as well as resolving the ongoing impact in Warsaw (WAR). The next update will be provided by 11:00 UTC
Oct 5, 10:26 UTC
Update - We are continuing to address the IPv6 connectivity issue across our network. Service for Singapore (XSP), Tokyo (NRT), and Atlanta (ATL) is operating normally.

Our teams are actively investigating the root cause and working to restore full connectivity for the remaining affected locations (WAR). The next update will be provided by 10:30 UTC.
Oct 5, 09:57 UTC
Update - We are continuing to address the IPv6 connectivity issue across our network. Service for Atlanta, GA (ATL) and Tokyo, Japan (NRT) is operating normally.

Our teams are actively investigating the root cause and working on a permanent resolution. The next update will be provided by 10:00 UTC.
Oct 5, 09:32 UTC
Update - Our investigation remains ongoing, and our teams are actively working to identify the cause and implement the appropriate remediation.
The next update will be provided no later than 09:40 UTC.
Oct 5, 09:07 UTC
Investigating - We are investigating an issue affecting network connectivity for customers using IPv6 addresses at multiple locations. Customers using IPv4 connectivity are not impacted.
Our teams are actively investigating the issue and working to identify the appropriate remediation. We will provide further updates as more information becomes available.
Oct 5, 08:41 UTC

Oct 5, 2026

[ICM-5545] Planned Maintenance on the Imperva data center in Seattle, WA
Completed - The scheduled maintenance has been completed.
Oct 5, 10:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 UTC
Scheduled - Maintenance on the Seattle, WA data center will be performed on Monday, October 5th, 2026 at 08:00 UTC. We expect to complete the maintenance by Monday, October 5th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 25, 21:02 UTC
[ICM-5544] Planned Maintenance on the Imperva data center in Warsaw, Poland
Completed - The scheduled maintenance has been completed.
Oct 5, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 UTC
Scheduled - Maintenance on the Warsaw, Poland data center will be performed on Sunday, October 4th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, October 5th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 24, 21:39 UTC
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