Service Under Maintenance

North American PoPs Operational
Ashburn, VA (WDC) Operational
Atlanta, GA (ATL) Operational
Chicago 2, IL (CHI) Operational
Chicago 3, IL (MDW) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (FLL) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (RTM) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (HHN) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (XSP) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (NRT) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Dallas 2, TX (DAL): September 2026 Under Maintenance
Jakarta 2, Indonesia (HLP): September 2026 Under Maintenance
New York 3, NY (JFK): September 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-5440] Planned Maintenance on the Imperva data center in London 1, UK Sep 7, 2026 23:00 - Sep 8, 2026 07:00 UTC

Maintenance on the London 1, UK data center will be performed on Monday, September 7th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, September 8th, 2026 at 07:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 24, 2026 - 06:35 UTC

[ICM-5441] Planned Maintenance on the Imperva data center in Zurich, Switzerland Sep 8, 2026 23:00 - Sep 9, 2026 06:00 UTC

Maintenance on the Zurich, Switzerland data center will be performed on Tuesday, September 8th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, September 9th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 24, 2026 - 06:43 UTC

[ICM-5478] Planned Maintenance on the Imperva data center in Seoul, South Korea Sep 10, 2026 18:00-22:00 UTC

Maintenance on the Seoul, South Korea data center will be performed on Thursday, September 10th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, September 10th, 2026 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 03, 2026 - 14:51 UTC

[ICM-5430] Planned Maintenance on the Imperva data center in Queretaro, Mexico Sep 14, 2026 06:00-14:00 UTC

Update - Maintenance on the Queretaro, Mexico data center will be performed on Monday, September 14th, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, September 14th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 27, 2026 - 08:04 UTC
Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 2026 - 07:19 UTC

[ICM-5473] Planned Maintenance on the Imperva data center in Detroit, MI Sep 15, 2026 09:00-13:00 UTC

Maintenance on the Detroit, MI data center will be performed on Tuesday, September 15th, 2026 at 09:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 03, 2026 - 15:05 UTC

[ICM-5477] Planned Maintenance on the Imperva data center in Auckland, NZ Sep 15, 2026 14:00-18:00 UTC

Maintenance on the Auckland, NZ data center will be performed on Tuesday, September 15th, 2026 at 14:00 UTC. We expect to complete the maintenance by Tuesday, September 15th, 2026 at 18:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 03, 2026 - 14:38 UTC

[TR-23350] - Essential Maintenance on the Cloud Security Console and API – October 11, 2026 Oct 11, 2026 13:00-17:00 UTC

The Cloud Security Console and API will undergo an essential scheduled maintenance on October 11, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Also, active user sessions may be interrupted, requiring users to sign in again. This might also impact attempts to reset passwords during the maintenance time frame.


Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Aug 29, 2026 - 15:45 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Resolved - Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.
Sep 3, 00:33 UTC
Monitoring - We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
Sep 2, 20:46 UTC
Investigating - Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.

We will provide further updates as more information becomes available.

The next update will be before 20:50 UTC
Sep 2, 20:21 UTC

Sep 2, 2026

[ICM-5434] Planned Maintenance on the Imperva data center in Bangkok, Thailand
Completed - The scheduled maintenance has been completed.
Sep 2, 20:38 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 2, 20:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 UTC
Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, September 2nd, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 22:24 UTC
[INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)
Resolved - The third-party CDN provider has completed the remediation for the routing issue. We have confirmed through our observations and log data that traffic continues to route as expected, with origin fetch traffic operating normally and latency within expected ranges.
The service has remained stable throughout the monitoring period, and the incident is now considered resolved.
We appreciate your patience and understanding while we worked with our third-party provider to resolve this issue.
Sep 2, 17:30 UTC
Monitoring - The third-party CDN provider has implemented a fix to address the routing issue. Based on our current observations and log data, traffic is routing as expected, and origin fetch traffic is operating normally, with latency levels within expected ranges.
We are continuing to closely monitor the service to ensure routing remains stable and customer traffic continues to operate normally.
Sep 2, 13:11 UTC
Update - We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix.
In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
Aug 24, 16:05 UTC
Identified - We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
Aug 13, 21:12 UTC
Update - We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
Aug 13, 20:16 UTC
Update - We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
Aug 13, 17:55 UTC
Investigating - We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are exploring potential workarounds within our equipment to override the sub-optimal routing which is currently in place.

We will provide further updates as more information becomes available.
Aug 13, 16:53 UTC
[INC-1118] Rio de Janeiro, Brazil (RIO) Data Center Issue
Resolved - Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.
Sep 2, 07:16 UTC
Monitoring - Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Sep 2, 07:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 07:00 UTC
Update - The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP.

The next update will be provided no later than 07:30 UTC.
Sep 2, 06:59 UTC
Update - Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.

Further updates will be shared as more information becomes available.
Sep 2, 06:18 UTC
Update - The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.

Further updates will be shared as more information becomes available.
Sep 2, 05:34 UTC
Investigating - We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

Further updates will be shared as more information becomes available.
Sep 2, 04:56 UTC

Sep 1, 2026

[ICM-5424] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Sep 1, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Tuesday, September 1st, 2026 at 05:00 UTC. We expect to complete the maintenance by Tuesday, September 1st, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 24, 13:10 UTC

Aug 31, 2026

[ICM-5399] Planned Maintenance on the Imperva data center in Sydney, Australia
Completed - The scheduled maintenance has been completed.
Aug 31, 18:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 13:00 UTC
Scheduled - Maintenance on the Sydney, Australia data center will be performed on Monday, August 31st, 2026 at 13:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 21:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 17:47 UTC
[ICM-5418] Planned Maintenance on the Imperva data center in Queretaro, Mexico
Completed - The scheduled maintenance has been completed.
Aug 31, 13:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 UTC
Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Monday, August 31st, 2026 at 06:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 23, 08:20 UTC

Aug 30, 2026

[ICM-5435] Planned Maintenance on the Imperva data center in Frankfurt, Germany
Completed - The scheduled maintenance has been completed.
Aug 30, 23:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 22:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Sunday, August 30th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 08:23 UTC
Service Degradation Affecting Email Notifications
Resolved - We have implemented corrective actions and confirmed that the affected functionality has been restored. Monitoring has shown normal service operation, and validation efforts indicate that requests are being processed successfully.

Our teams will continue to review the incident to better understand the contributing factors and help prevent similar issues in the future.

This incident has been resolved.
Aug 30, 10:57 UTC
Monitoring - We have implemented mitigation measures and are observing recovery in email notification delivery. Current monitoring indicates notification volumes have returned to expected levels, and email notifications are being processed successfully.

We will continue to monitor the service closely to ensure recovery is sustained and to identify any residual impact.
Aug 30, 10:30 UTC
Update - Our investigation into the email notification degradation is ongoing. We have identified the affected notification flow and are actively working to restore normal delivery rates. While mitigation efforts continue, some customers may still experience delays or failures in receiving email notifications.

We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.

The next update will be provided before 10:35 UTC.
Aug 30, 10:01 UTC
Identified - We have identified a potential source of the issue affecting email notifications and are actively validating our findings. Our teams are working to implement and verify corrective actions while closely monitoring system behaviour. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this period.

We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.

The next update will be provided before 10:05 UTC.
Aug 30, 09:37 UTC
Update - Our teams continue to actively investigate the issue affecting email notifications. We are working to identify the underlying cause and restore normal notification delivery as quickly as possible. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this time.

We will provide our next update no later than 09:30 UTC
Aug 30, 09:27 UTC
Investigating - We are currently investigating an issue affecting email notifications. Customers may experience delays or failures in receiving notification and confirmation emails. Our engineering teams are actively working to identify the cause and restore normal notification delivery as quickly as possible. We will provide additional updates as more information becomes available. The next update will be before 09:05 UTC.
Aug 30, 09:05 UTC

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

[ICM-5423] Essential Maintenance on the Imperva data center in Ashburn 2, VA
Completed - The scheduled maintenance has been completed.
Aug 27, 11:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 UTC
Scheduled - Maintenance on the Ashburn 2, VA data center will be performed on Thursday, August 27th, 2026 at 02:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 20, 15:02 UTC
[ICM-5396] Planned Maintenance on the Imperva data center in Dubai, UAE
Completed - The scheduled maintenance has been completed.
Aug 27, 04:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled - Maintenance on the Dubai, UAE data center will be performed on Wednesday, August 26th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 16:32 UTC

Aug 26, 2026

[ICM-5357] ORD to MDW PoP Migration - Chicago, IL
Completed - The scheduled maintenance has been completed.
Aug 26, 05:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MDW - Chicago 3, IL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in ORD – Chicago 1, IL. Imperva will be migrating all services and customer traffic from our ORD PoP to our MDW PoP, and decommissioning our ORD PoP during a scheduled maintenance window which will begin at Tuesday, August 25th, 2026 at 08:00 UTC, completing by Wednesday, August 26th, 2026 at 08:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Aug 7, 02:17 UTC

Aug 25, 2026

[ICM-5421] Planned Maintenance on the Imperva data center in Santiago, Chile
Completed - The maintenance has been cancelled.
Aug 25, 01:00 UTC
Scheduled - Maintenance on the Santiago, Chile data center will be performed on Thursday, September 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 07:53 UTC
[ICM-5408] Planned Maintenance on the Imperva data center in New York 2, NY
Completed - The maintenance has been cancelled.
Aug 25, 00:59 UTC
Scheduled - Maintenance on the New York 2, NY data center will be performed on Monday, August 31st, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:32 UTC
[ICM-5420] Planned Maintenance on the Imperva data center in Montreal, QC, Canada
Completed - The maintenance has been cancelled.
Aug 25, 00:58 UTC
Scheduled - Maintenance on the Montreal, QC, Canada data center will be performed on Wednesday, September 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 2nd, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 08:40 UTC

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

[INC-1111] Istanbul, Turkey (SAW ) Data Center Issue
Resolved - Monitoring has confirmed that the PoP is stable and operating normally. The incident has been resolved.
Aug 21, 22:42 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
Aug 21, 21:41 UTC
Update - Our teams remain actively engaged in the investigation and remediation. Customers may experience increased latency while traffic remains rerouted. We will provide further updates as additional information becomes available.
Aug 21, 20:56 UTC
Identified - We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Aug 21, 20:02 UTC
Investigating - We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

Next update on the incident will be shared no later than 19:41 UTC
Aug 21, 19:28 UTC
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