Service Under Maintenance
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago, IL (ORD) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York, NY (NYC) Operational
Newark, NJ (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Dublin, Ireland (DUB) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London - Central, UK (LON) Operational
London - Slough, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Mexico City, Mexico (MEX) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (SCL) Operational
São Paulo, Brazil (GRU) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (CGK) Operational
Jakarta - South, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Imperva Management Portal- Mobile App Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Barcelona, Spain (BCN): December 2023 Under Maintenance
Chicago - Elk Grove Village, IL (CHI): December 2023 Under Maintenance
Detroit, US (DET): December 2023 Under Maintenance
Houston, US (HOU): December 2023 Under Maintenance
Montreal, Canada (MTL): December 2023 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, Dec 10, 2023, between 6:30 am and 7 am UTC, we will conduct a scheduled update on the Cloud Security Console.
During this window, the following UI dashboards will be unavailable:
Imperva real-time dashboard
Imperva performance dashboards
Customer sites will remain available and protected at all times.
We apologize for any inconvenience this may cause.

Posted on Dec 05, 2023 - 09:04 UTC
Maintenance on the Amsterdam, Netherlands data center will be performed on Sunday, December 10th, 2023 at 23:00 UTC. We expect to complete the maintenance by Monday, December 11th, 2023 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Dec 04, 2023 - 07:53 UTC
Maintenance on the Jakarta - South, Indonesia data center will be performed on Tuesday, December 12th, 2023 at 17:00 UTC. We expect to complete the maintenance by Wednesday, December 13rd, 2023 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Posted on Dec 04, 2023 - 16:22 UTC
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023
Resolved - Traffic has been restored to the PoP and at this time this incident is being considered resolved.
Dec 7, 01:16 UTC
Identified - We have discovered a service disruption that is affecting the Lima, Peru (LIM) PoP, which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Traffic is currently being rerouted through an alternate PoP in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Investigation into the cause of the service disruption is currently ongoing. Further updates will be provided as information becomes available.
Dec 6, 21:19 UTC
Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 23:29 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 6, 23:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 17:01 UTC
Scheduled - Maintenance on the Hong Kong, Hong Kong data center will be performed on Wednesday, December 6th, 2023 at 17:00 UTC. We expect to complete the maintenance by Thursday, December 7th, 2023 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Dec 1, 05:41 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023
Completed - The scheduled maintenance has been completed.
Dec 4, 23:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:02 UTC
Scheduled - Maintenance on the Hong Kong, Hong Kong data center will be performed on Monday, December 4th, 2023 at 17:00 UTC. We expect to complete the maintenance by Tuesday, December 5th, 2023 at 01:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Dec 1, 05:26 UTC
Resolved - Service for the CDG PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Dec 4, 21:15 UTC
Monitoring - We have completed remedial actions and service has been restored to the CDG PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.
Dec 4, 20:45 UTC
Identified - We have identified the source of the service degradation affecting the CDG PoP. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Dec 4, 20:32 UTC
Investigating - We have discovered a service degradation that is affecting the Paris (CDG) PoP, which may result in customers experiencing timeouts and/or related errors. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Dec 4, 19:10 UTC
Completed - The maintenance on the Amsterdam, Netherlands data center has been canceled.
Dec 4, 07:46 UTC
Scheduled - Maintenance on the Amsterdam, Netherlands data center will be performed on Thursday, December 7th, 2023 at 23:00 UTC. We expect to complete the maintenance by Friday, December 8th, 2023 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Nov 30, 05:14 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - Service has remained stable and this incident is being considered resolved at this time.
Dec 1, 03:18 UTC
Monitoring - Implementation of the remedial measures have been completed, and service has been restored to normal. We are continuing to monitor to ensure the continued stability of the service.
Dec 1, 03:06 UTC
Update - Implementation of remedial measures is still in progress, customers may observe connection resets for Cloud WAF traffic traversing Imperva PoPs as traffic rebalances across redundant devices within the PoPs.
Dec 1, 02:00 UTC
Identified - During the implementation of remedial measures, customers may observe connection resets for Cloud WAF traffic traversing Imperva PoPs as traffic rebalances across redundant devices within the PoPs.
Nov 30, 23:47 UTC
Monitoring - A fix has been identified and is being implemented at this time. We are returning to normal service levels and monitoring the system as it will take additional time to complete the entire process. Further updates will be provided as information becomes available.
Nov 30, 21:15 UTC
Update - We are continuing to work on a fix for this issue.
Nov 30, 18:04 UTC
Identified - We have identified the source of the issue in the data center. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

Nov 30, 17:45 UTC
Investigating - We have discovered a potential service degradation affecting some customers. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Nov 30, 17:16 UTC
Nov 30, 2023
Nov 29, 2023

No incidents reported.

Nov 28, 2023
Resolved - This incident has been resolved.
Nov 28, 15:55 UTC
Monitoring - Remedial actions by the technical teams have restored the access log service to its normal functioning. Nonetheless, there is still a backlog that needs to be addressed, and it may take some time to clear it entirely.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Nov 28, 15:29 UTC
Update - Technical teams are continuing to investigate the issue affecting the Access log. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Nov 28, 15:02 UTC
Update - We are continuing to investigate this issue
Nov 28, 13:59 UTC
Investigating - We have discovered a potential service degradation affecting the downloading Imperva access log (Only in Imperva API). Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Nov 28, 12:44 UTC
Nov 27, 2023
Completed - The scheduled maintenance has been completed.
Nov 27, 20:47 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 27, 20:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 UTC
Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Monday, November 27th, 2023 at 18:00 UTC. We expect to complete the maintenance by Monday, November 27th, 2023 at 21:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Nov 27, 09:39 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - We have discovered a service degradation that affected the Bangkok (BKK) PoP, which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the Bangkok (BKK) PoP, mitigating the impact to customers. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have cause.
Nov 24, 15:43 UTC