All Systems Operational
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago, IL (ORD) Operational
Dallas, TX (DFW) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York, NY (NYC) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
Denver, CO (DEN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London, UK (LON) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Moscow, Russia (MSK) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Switzerland ,Zurich (ZRH) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
Dublin, Ireland (DUB) Operational
LATAM PoPs Operational
Buenos Aires, Argentina (EZE) Operational
Mexico City, Mexico (MEX) Operational
São Paulo, Brazil (GRU) Operational
Santiago, Chile (SCL) Operational
APAC PoPs Operational
Auckland, NZ (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (CGK) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Miami, FL will be performed on Sunday, May 23rd, 2021 at 04:00 UTC. We expect to complete the maintenance by Sunday, May 23rd, 2021 at 14:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Apr 21, 12:54 UTC
Maintenance on the Tokyo, Japan will be performed on Sunday, May 23rd, 2021 at 13:00 UTC. We expect to complete the maintenance by Sunday, May 23rd, 2021 at 23:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on May 14, 09:27 UTC
Update - Maintenance on the Johannesburg, South Africa Data-center has been postponed and will be performed on Sunday, May 30th, 2021 at 06:00 UTC. We expect to complete the maintenance by Sunday, May 30th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
May 14, 09:21 UTC
Scheduled - Maintenance on the Johannesburg, South Africa will be performed on Sunday, May 23rd, 2021 at 06:00 UTC. We expect to complete the maintenance by Sunday, May 23rd, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 22, 16:18 UTC
Maintenance on the New Delhi, India will be performed on Sunday, May 30th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, May 30th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Apr 29, 14:15 UTC
Maintenance on the Istanbul, Turkey will be performed on Sunday, June 6th, 2021 at 06:00 UTC. We expect to complete the maintenance by Sunday, June 6th, 2021 at 18:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on May 5, 09:30 UTC
Maintenance on the Mexico City, Mexico will be performed on Sunday, June 6th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, June 6th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on May 13, 15:38 UTC
Maintenance on the Tel Aviv, Israel will be performed on Sunday, June 13rd, 2021 at 06:00 UTC. We expect to complete the maintenance by Sunday, June 13rd, 2021 at 18:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on May 13, 16:01 UTC
Maintenance on the Auckland, NZ will be performed on Sunday, June 13rd, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, June 13rd, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on May 13, 16:06 UTC
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Completed - Maintenance on the Frankfurt, Germany data-center has been completed.
May 17, 05:59 UTC
Update - Maintenance on the Frankfurt, Germany data center has been extended to Monday, May 17th, 2021 at 06:00 UTC.
May 17, 03:33 UTC
Update - Maintenance on the Frankfurt, Germany data center has been extended to Monday, May 17th, 2021 at 04:00 UTC.
May 17, 01:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany will be performed on Sunday, May 16th, 2021 at 20:00 UTC. We expect to complete the maintenance by Monday, May 17th, 2021 at 02:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
May 7, 21:44 UTC
May 16, 2021
May 15, 2021

No incidents reported.

May 14, 2021
Completed - The maintenance has been canceled.
May 14, 09:16 UTC
Scheduled - Maintenance on the Tel Aviv, Israel will be performed on Sunday, May 30th, 2021 at 06:00 UTC. We expect to complete the maintenance by Sunday, May 30th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 29, 14:07 UTC
Completed - The maintenance has been canceled.
May 14, 09:02 UTC
Scheduled - Maintenance on the Tokyo, Japan will be performed on Sunday, May 16th, 2021 at 13:00 UTC. We expect to complete the maintenance by Sunday, May 16th, 2021 at 23:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 21, 12:57 UTC
May 13, 2021
Completed - The maintenance has been canceled.
May 13, 15:09 UTC
Scheduled - Maintenance on the Sydney, Australia will be performed on Sunday, June 6th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, June 6th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
May 5, 09:26 UTC
May 12, 2021
Resolved - This incident has been resolved.
May 12, 16:57 UTC
Monitoring - Traffic is being routed back to the Los Angeles, CA data center. The data center is still being monitored.
May 12, 16:27 UTC
Identified - We are identified connectivity issues in the Los Angeles, CA data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
May 12, 14:31 UTC
Investigating - We are investigating possible connectivity issues in the Los Angeles, CA data center.
May 12, 14:06 UTC
Resolved - As our Support portal continues to be fully operational we are closing out this incident.
May 12, 01:56 UTC
Monitoring - Imperva Support portal continues to be available with full functionality.
While we continue to monitor for any developments, we invite Imperva customers to resume using the Support Portal.
May 12, 01:14 UTC
Update - Our vendor is reporting positive progress as Imperva Support Portal is becoming available. We continue to monitor the progress and will share updates accordingly.
May 12, 00:22 UTC
Update - While our vendor is working on resolving the issue, we are inviting customers to contact Imperva Support by phone should they need to raise a new ticket or follow up on active ones.
May 11, 23:49 UTC
Investigating - We are currently experiencing intermittent issues with accessing our ticketing system. There might be delays with creating new tickets or accessing current open tickets.
We are currently working with our vendor to address this matter.
May 11, 22:21 UTC
May 11, 2021
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 00:30 UTC
Update - Maintenance on the Sydney, Australia data center has been extended to Monday, May 10th, 2021 at 01:00 UTC.
May 9, 22:39 UTC
Update - Maintenance on the Sydney, Australia data center has been extended to Sunday, May 9th, 2021 at 23:00 UTC.
May 9, 20:20 UTC
Update - Maintenance on the Sydney, Australia data center has been extended to Sunday, May 9th, 2021 at 21:00 UTC.
May 9, 18:39 UTC
Update - Maintenance on the Sydney, Australia data center has been extended to Sunday, May 9th, 2021 at 19:00 UTC.
May 9, 16:27 UTC
Update - Maintenance on the Sydney, Australia data center has been extended to Sunday, May 9th, 2021 at 17:00 UTC.
May 9, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:30 UTC
Scheduled - Maintenance on the Sydney, Australia will be performed on Sunday, May 9th, 2021 at 09:30 UTC. We expect to complete the maintenance by Sunday, May 9th, 2021 at 15:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
May 7, 10:44 UTC
May 9, 2021
Completed - The scheduled maintenance has been completed.
May 9, 18:38 UTC
Verifying - Verification is currently underway for the maintenance items.
May 9, 18:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 UTC
Scheduled - Maintenance on the Moscow, Russia will be performed on Sunday, May 9th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, May 9th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 15, 12:38 UTC
May 8, 2021

No incidents reported.

May 7, 2021
Completed - The maintenance has been canceled.
May 7, 10:17 UTC
Update - Maintenance on the Seoul, South Korea will be performed on Sunday, May 9th, 2021 at 08:00 UTC. We expect to complete the maintenance by Sunday, May 9th, 2021 at 20:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 14, 18:05 UTC
Scheduled - Maintenance on the Seoul, South Korea will be performed on Sunday, May 9th, 2021 at 07:00 UTC. We expect to complete the maintenance by Sunday, May 9th, 2021 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Apr 14, 17:25 UTC
May 6, 2021
Resolved - This incident has been resolved.
May 6, 06:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 05:20 UTC
Update - We are continuing to work on a fix for this issue.
May 5, 21:12 UTC
Identified - We are identified connectivity issues in the GRU data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
May 5, 18:56 UTC
Investigating - We are investigating possible connectivity issues in the GRU data center.
May 5, 18:25 UTC
May 5, 2021
Resolved - The issue has been resolved. Service level in the Buenos Aires, Argentina (EZE)
data center is back to normal.
May 5, 19:05 UTC
Update - We are continuing to work on a fix for this issue.
May 5, 02:37 UTC
Identified - We have identified connectivity issues in the Argentina data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
May 5, 01:25 UTC
Investigating - We are investigating possible connectivity issues in the Argentina data center.
May 5, 01:21 UTC
May 4, 2021

No incidents reported.