Attack Data not currently available in the Cloud Security Console for the Mexico (MEX) PoP

Incident Report for Imperva

Resolved

This incident has been resolved.
Posted Aug 23, 2022 - 07:34 UTC

Update

The data center is still under maintenance and is not serving customer traffic. Technical teams are working on a fix. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 23, 2022 - 05:25 UTC

Update

The data center is now under maintenance and is not serving customer traffic. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 23, 2022 - 03:32 UTC

Update

We have identified an issue in the data center and is now proceeding with an emergency maintenance. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 23, 2022 - 01:32 UTC

Update

Technical teams are still working on a permanent fix for the issue in Mexico (MEX) PoP.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 23, 2022 - 00:50 UTC

Identified

Technical teams are continuing to work on a permanent fix for the issue in Mexico (MEX) PoP.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 22, 2022 - 23:39 UTC

Investigating

Technical teams are continuing to working on a fix for the issue in Mexico (MEX) PoP.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 22, 2022 - 22:05 UTC

Identified

We have identified the source of the issue in Mexico (MEX) PoP. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 22, 2022 - 21:02 UTC

Investigating

We have discovered an issue affecting data in the Cloud Security Console for attacks occurring in the Mexico (MEX) PoP. This issue does appear to only be impact the attack data availability for the PoP. Sites are protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Aug 22, 2022 - 20:16 UTC