[INC -841] US Region Data Center Issue
Incident
Report for Imperva
Resolved
Service in the all us data center's have been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
If any individual customers are continuing to experience a disruption in service, please continue to work with our Support team via https://supportportal.thalesgroup.com/
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
If any individual customers are continuing to experience a disruption in service, please continue to work with our Support team via https://supportportal.thalesgroup.com/
Monitoring
Services across all our POP's are up now and we are monitoring the status.
Update
All the POP's are up now and services has been restored to normal. We are investigating the root cause.
Update
We are continuing to investigate the issue. It was a brief disruption and the services are getting back to normal across our POP's.
Investigating
Technical teams are investigating a potential issue in the Data Centers in the US Region . Further updates to follow.
This incident affected: North American PoPs (Ashburn, VA (IAD), Atlanta, GA (ATL), Chicago 1, IL (ORD), Chicago 2, IL (CHI), Dallas, TX (DFW), Denver, CO (DEN), Detroit, MI (DET), Houston, TX (HOU), Los Angeles, CA (LAX), Miami, FL (MIA), Montreal, Canada (YUL), New York 1, NY (NYC), New York 2, NY (EWR), San Jose, CA (SJC), Seattle, WA (SEA), Toronto, Canada (TOR), Vancouver, Canada (VAN)).