[INC-1166] Service Degradation Affecting Newly Onboarded Sites

Incident Report for Imperva

Resolved

This incident has been resolved.
Posted Oct 20, 2026 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2026 - 16:12 UTC

Update

Mitigation efforts are ongoing. Our teams have completed additional configuration changes and continue working to restore normal service. Further updates will be provided as information becomes available.
Posted Oct 20, 2026 - 14:28 UTC

Update

Imperva teams continue working to mitigate the issue and restore normal service. We are currently implementing and validating mitigation actions. Further updates will be provided as information becomes available.
Posted Oct 20, 2026 - 12:54 UTC

Update

Efforts to mitigate the issue are still ongoing. Our teams continue working to restore normal service. Further updates will be provided as information becomes available.
Posted Oct 20, 2026 - 10:26 UTC

Update

Efforts into mitigating the issue are still ongoing. Further updates will be provided as information becomes available. The next update will be before 11:15 UTC
Posted Oct 20, 2026 - 09:43 UTC

Identified

Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available.
The next update will be before 09:45 UTC
Posted Oct 20, 2026 - 09:04 UTC

Investigating

We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 09:15 UTC.
Posted Oct 20, 2026 - 08:43 UTC
This incident affected: Management and Analytics Services (Cloud Security Management Platform).