DNS Resolution issue

Incident Report for Imperva

Resolved

This incident has been resolved and service has returned to normal. Please contact Imperva Support if you have additional questions.

Posted Mar 05, 2021 - 12:34 UTC

Update

While the issue is resolved, a limited subset of customers may still experience error code 36 / IPv6 errors due to caching and this should be resolved soon.

Posted Mar 05, 2021 - 12:00 UTC

Monitoring

The service has been restored and functionality is being monitored

Posted Mar 05, 2021 - 11:04 UTC

Identified

We have identified the potential issue and our technical teams are working to implement a resolution. We will post additional information on this incident as it is available.

Posted Mar 05, 2021 - 10:30 UTC

Investigating

We are currently experiencing a large scale DNS resolution issue.
Imperva Technical teams are currently investigating the issue.

Posted Mar 05, 2021 - 10:08 UTC

This incident affected: Services (Imperva Management Portal UI, Imperva Management Portal API, Cloud WAF Network).