Imperva Management Portal ABP/Usage Reports Dashboards Issue

Incident Report for Imperva

Resolved

The incident has been resolved and normal service levels have been restored for the ABP Reporting Dashboards in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Feb 13, 2023 - 14:43 UTC

Monitoring

Technical teams have performed remedial actions and the ABP Reporting Dashboards are returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Feb 13, 2023 - 13:32 UTC

Identified

We have identified the source of the service degradation, causing the ABP Reporting Dashboards in the Imperva Management Portal not to display the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are working on mitigation. Further updates to follow.

The Usage reports Dashboard is now fixed.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Feb 13, 2023 - 13:25 UTC

Investigating

We have discovered a potential service degradation affecting the Imperva Management Portal. The ABP Reporting and Usage reports Dashboards on the Management Portal are not displaying data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Feb 13, 2023 - 12:10 UTC
This incident affected: Services (Imperva Management Portal UI, Advanced Bot Protection).