[INC-828] Imperva Management Portal Cloud WAF Issue

Incident Report for Imperva

Resolved

This incident has been resolved.
Posted Apr 30, 2025 - 11:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2025 - 09:53 UTC

Update

We are actively working to resolve an issue currently affecting service availability in the Imperva Management Portal.
Our technical teams are fully engaged and investigating the root cause. We will share further updates as more information becomes available.
Posted Apr 30, 2025 - 09:44 UTC

Update

We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Apr 30, 2025 - 08:57 UTC

Investigating

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Apr 30, 2025 - 08:23 UTC
This incident affected: Services (Imperva Management Portal UI).