[INC-405] Service Degradation Detected
Incident
Report for Imperva
Resolved
Service has remained stable and this incident is being considered resolved at this time.
Monitoring
Implementation of the remedial measures have been completed, and service has been restored to normal. We are continuing to monitor to ensure the continued stability of the service.
Update
Implementation of remedial measures is still in progress, customers may observe connection resets for Cloud WAF traffic traversing Imperva PoPs as traffic rebalances across redundant devices within the PoPs.
Identified
During the implementation of remedial measures, customers may observe connection resets for Cloud WAF traffic traversing Imperva PoPs as traffic rebalances across redundant devices within the PoPs.
Monitoring
A fix has been identified and is being implemented at this time. We are returning to normal service levels and monitoring the system as it will take additional time to complete the entire process. Further updates will be provided as information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified the source of the issue in the data center. Technical teams are working on a fix.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
Investigating
We have discovered a potential service degradation affecting some customers. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
This incident affected: Services (Cloud WAF Network).