[INC 912] Proxy disruption accross Multiple POP in EMEA region

Incident Report for Imperva

Resolved

This issue has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Oct 02, 2025 - 13:10 UTC

Monitoring

Technical teams have performed remedial actions and it is returning to normal operations.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Oct 02, 2025 - 11:17 UTC

Investigating

We have discovered a potential issue Proxy disruption in Multiple POP in EMEA region. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Oct 02, 2025 - 10:07 UTC
This incident affected: EMEA PoPs (Amsterdam, Netherlands (AMS), Dusseldorf, Germany (DUS), Frankfurt, Germany (FRA), London, UK (LCY), London 2, UK (LHR), Madrid, Spain (MAD)).