[ INC-951] Ashburn, VA (IAD) Data Center Issue
Incident
Report for Imperva
Resolved
Services in the data center has been restored to normal.
The IAD PoP was inadvertently deactivated, which caused customer CWAF traffic to be temporarily routed to alternate PoPs. Once identified, the PoP was reactivated, and engineers have confirmed that traffic has now shifted back to IAD and is being processed normally.
During the incident, some traffic may have experienced a brief period of session resets and increased latency due to sub-optimal routing to alternate PoPs.
Further research will be performed into how to prevent the triggering event which caused the PoP deactivation from recurring, and additional details will be provided following a completed root cause analysis.
The IAD PoP was inadvertently deactivated, which caused customer CWAF traffic to be temporarily routed to alternate PoPs. Once identified, the PoP was reactivated, and engineers have confirmed that traffic has now shifted back to IAD and is being processed normally.
During the incident, some traffic may have experienced a brief period of session resets and increased latency due to sub-optimal routing to alternate PoPs.
Further research will be performed into how to prevent the triggering event which caused the PoP deactivation from recurring, and additional details will be provided following a completed root cause analysis.
Monitoring
A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Identified
We have identified the source of the issue in the data center. Technical teams are working on a fix.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Investigating
Technical teams are investigating a potential issue in the Ashburn, VA (IAD) Data Center . Further updates to follow.
This incident affected: North American PoPs (Ashburn, VA (IAD)).