Service has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Posted May 31, 2023 - 23:34 UTC
Monitoring
We have bypassed a provider and service has been restored to the North and Latin American PoPs . We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.
Posted May 31, 2023 - 23:13 UTC
Identified
We have identified the source of the service degradation to be a service provider in the impacted PoPs. We have performed remedial actions to mitigate the impact to customers. Further updates will be provided as information becomes available.
Posted May 31, 2023 - 22:36 UTC
Investigating
We have discovered a service degradation that is affecting a subset of North and Latin American PoPs, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
