Intermittent access to Imperva ticketing system
Incident
Report for Imperva
Resolved
As our Support portal continues to be fully operational we are closing out this incident.
Monitoring
Imperva Support portal continues to be available with full functionality.
While we continue to monitor for any developments, we invite Imperva customers to resume using the Support Portal.
While we continue to monitor for any developments, we invite Imperva customers to resume using the Support Portal.
Update
Our vendor is reporting positive progress as Imperva Support Portal is becoming available. We continue to monitor the progress and will share updates accordingly.
Update
While our vendor is working on resolving the issue, we are inviting customers to contact Imperva Support by phone should they need to raise a new ticket or follow up on active ones.
Investigating
We are currently experiencing intermittent issues with accessing our ticketing system. There might be delays with creating new tickets or accessing current open tickets.
We are currently working with our vendor to address this matter.
We are currently working with our vendor to address this matter.
This incident affected: Services (Imperva Support - Ticketing and Phone Systems).