[ICM-2592] Migration of NW DDoS customers between Chile PoPs (SCL and STC)
Scheduled Maintenance
Report for Imperva
Completed
The scheduled maintenance has been completed.
Update
Maintenance to migrate SCL PoP to STC PoP data center has been extended to Tuesday, September 17th, 2024 at 13:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
On September 17, 2024 Imperva is migrating the SCL PoP to STC PoP. During the migration, customer Network DDoS GRE connections to SCL will go down and will be automatically brought back up, fully configured on the STC PoP.
What you need to do:
- The migration itself does not require any action from you, it will be performed automatically. In order to prevent service failure, before September 17, 2024 you should verify that your protected networks are also advertised to an additional PoP (as communicated during PoP maintenance activities).
- Performance Monitoring enabled: If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs.
To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
What you need to do:
- The migration itself does not require any action from you, it will be performed automatically. In order to prevent service failure, before September 17, 2024 you should verify that your protected networks are also advertised to an additional PoP (as communicated during PoP maintenance activities).
- Performance Monitoring enabled: If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs.
To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
This scheduled maintenance affected: LATAM PoPs (Santiago 1, Chile (SCL)).