A fix has been deployed to resolve the issue for newly created user accounts. Support is currently working with individual customers to address any remaining issues affecting existing user accounts.
Posted May 22, 2025 - 14:40 UTC
Update
We are actively working on deploying a fix for the issue. Updates to follow.
Posted May 22, 2025 - 12:33 UTC
Identified
The issue has been identified and is limited to a subset of newly created users. Technical teams are actively working on implementing a fix to resolve the problem.
Posted May 22, 2025 - 11:00 UTC
Update
We are continuing to investigate this issue.
Posted May 22, 2025 - 10:34 UTC
Investigating
We have discovered a potential service degradation, affecting Login Protect that may be affecting user access. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.