Upstream Provider Connectivity Issues - KUL
Incident
Report for Imperva
Resolved
This incident has been resolved.
Monitoring
The service level in the Kuala Lumpur, Malaysia (KUL) data center has been restored and functionality is being monitored.
Update
We are working with our Upstream Provider to implement a permanent fix, and continuing to monitor the progress.
Update
We are continuing to work on a fix for this issue.
Update
After further investigation, we have identified a management access issue within the Kuala Lumpur data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Update
After further investigation, we have identified a management access issue within the Kuala Lumpur data center. Traffic is still being served by this data center and all Cloud WAF functionality remains in place. We are working on a fix to the root cause to the management access issue.
Identified
We have identified a management access issue within the Kuala Lumpur data center. Traffic is still being served by this data center and all Cloud WAF functionality remains in place.
This incident affected: APAC PoPs (Kuala Lumpur, Malaysia (KUL)).