[INC-596] Imperva Management Portal Configuration Changes Issue

Incident Report for Imperva

Resolved

The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jul 28, 2024 - 07:56 UTC

Identified

We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal to be propagated with a delay. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jul 28, 2024 - 07:36 UTC

Investigating

We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jul 28, 2024 - 07:32 UTC
This incident affected: Services (Imperva Management Portal- Configuration Changes).