[INC-867] Singapore (SIN) Data Center Issue

Incident Report for Imperva

Resolved

This incident has been fixed.
Posted Jul 23, 2025 - 22:09 UTC

Monitoring

A fix has been implemented and we are monitoring the result.
Posted Jul 23, 2025 - 21:56 UTC

Update

Due to an issue in the data center, traffic continues to be rerouted through an alternate data center in the region. Our teams are actively working to resolve the issue and restore normal service.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jul 23, 2025 - 20:02 UTC

Identified

We have identified an issue in the Singapore data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jul 23, 2025 - 18:52 UTC
This incident affected: APAC PoPs (Singapore (SIN)).