History

[INC-1147] Service degradation of LCY (London) PoP

Incident Report for Imperva

Resolved

Imperva identified an issue in the London (LCY) PoP that impacted a subset of customers who experienced packet loss, connection timeouts, and intermittent connectivity issues.
The issue was traced to one of Imperva's third-party internet service providers. To mitigate the impact, Imperva rerouted traffic and bypassed the affected provider. Following this mitigation, service was restored and performance returned to normal levels.

Posted Sep 28, 2026 - 11:42 UTC

This incident affected: EMEA PoPs (London 1, UK (LCY)).