[INC-554] Ashburn (IAD) Data Center Issue
Incident
Report for Imperva
Resolved
Service for the IAD PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Monitoring
We have completed remedial actions and service has been restored to the IAD PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.
Update
We have bypassed the Ashburn (IAD) PoP. Traffic is being rerouted through an alternate PoP in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Further updates will be provided as information becomes available.
Identified
We have identified the source of the service disruption affecting the IAD PoP. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Investigating
We have discovered a service disruption that is affecting the Ashburn (IAD) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service disruption is currently ongoing. Further updates will be provided as information becomes available.
This incident affected: North American PoPs (Ashburn, VA (IAD)).