[INC-903] Multiple undersea cables are causing network performance issue
Incident
Report for Imperva
Subscribe to Updates
Identified
Multiple subsea cable cuts in the Red Sea were identified in early September 2025 which have had a tangible impact to transcontinental Internet traffic. This could potentially cause an impact for Cloud WAF and Network DDoS mitigation services.
This incident is to communicate awareness of the situation as the subsea cable cuts are outside of Thales control. Thales Network Operations continues to monitor the situation and is consulting with our partners to provide updates on the situation as they become available. We currently do not have an expected time frame for resolution.
If you experience an impact to your service, please engage Thales Support for further investigation to determine if it is related to this incident.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
This incident is to communicate awareness of the situation as the subsea cable cuts are outside of Thales control. Thales Network Operations continues to monitor the situation and is consulting with our partners to provide updates on the situation as they become available. We currently do not have an expected time frame for resolution.
If you experience an impact to your service, please engage Thales Support for further investigation to determine if it is related to this incident.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
This incident affects: Services (Cloud WAF Network, Network DDoS).