Resolved -
The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 13, 10:14 UTC
Monitoring -
Technical teams have completed the necessary remediation, and configuration propagation through the Imperva Management Portal has returned to normal operating levels. The teams will continue to closely monitor the system to ensure ongoing stability. Further updates will be provided as they become available.
Aug 13, 05:40 UTC
Update -
Our technical teams continue to actively investigate the configuration publishing issue. Remediation and validation activities are ongoing, and the team is working to restore normal publishing operations while closely monitoring the service.
Customer sites remain protected. We will continue to provide updates as more information becomes available.
Aug 13, 03:45 UTC
Update -
Our technical teams continue to actively work on the configuration publishing issue. Remediation is progressing in a controlled manner, with the team working to restore the processing of affected configurations.
We are closely monitoring the service and validating the recovery as remediation activities continue. Customer sites remain protected. We will provide further updates as more information becomes available.
Aug 13, 02:41 UTC
Update -
Our technical teams remain actively engaged in addressing the configuration publishing issue. Remediation activities are ongoing, and we continue to closely monitor the service to ensure a stable and sustained recovery.
Customer sites remain protected. We will continue to provide updates as further information becomes available.
Aug 13, 01:31 UTC
Update -
Our technical teams continue to actively work on the issue affecting configuration publishing. Remediation efforts are underway, and we are closely monitoring the service to ensure a stable recovery.
Customer sites remain protected. We will provide further updates as more information becomes available.
Aug 13, 00:14 UTC
Update -
Our technical teams are actively engaged and working to remediate the issue. We are continuing to monitor the affected services closely and will provide further updates as more information becomes available. Customer sites remain protected.
Aug 12, 23:30 UTC
Identified -
During our ongoing monitoring, we observed another instance of delayed configuration publishing. The technical team is actively investigating and working on remediation. Customer sites remain protected, and we continue to closely monitor the service.
Aug 12, 22:37 UTC
Monitoring -
The technical team has applied a fix to address the issue, and the Publisher has returned to normal operation. Configuration changes are now being processed as expected, and the service has returned to a stable state. The team continues to monitor the system to ensure ongoing stability.
Aug 12, 21:03 UTC
Identified -
Technical teams have identified the underlying issue and are actively working on a fix to restore normal configuration publishing.
The next update will be provided no later than 21:00 UTC.
Aug 12, 20:31 UTC
Investigating -
We have discovered a service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.
Aug 12, 19:59 UTC