Imperva Status

[INC-903] Multiple undersea cables are causing network performance issue

Identified - Multiple subsea cable cuts in the Red Sea were identified in early September 2025 which have had a tangible impact to transcontinental Internet traffic. This could potentially cause an impact for Cloud WAF and Network DDoS mitigation services.

This incident is to communicate awareness of the situation as the subsea cable cuts are outside of Thales control. Thales Network Operations continues to monitor the situation and is consulting with our partners to provide updates on the situation as they become available. We currently do not have an expected time frame for resolution.

If you experience an impact to your service, please engage Thales Support for further investigation to determine if it is related to this incident.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 17, 2025 - 20:18 UTC

[INC-897] London (LHR) Data Center Connectivity Issue

Update - We are continuing to work on a fix for this issue.
Sep 16, 2025 - 19:32 UTC

Update - We are continuing to assess the extent of equipment damage in the LHR PoP, which will allow us to finalize a plan to restore the PoP to service. As this continues to be an extended incident, customers which utilize PoP-specific features such as Dynamic Content Acceleration ("Origin PoP") associated to LHR may wish to evaluate whether to designate an alternate PoP until LHR is restored.
Sep 11, 2025 - 09:21 UTC

Update - It has been reported to Imperva that the service degradation which impacted the LHR POP is due to an environmental issue at the local 3rd party facility provider. During the service interruption, traffic should have shifted to other, redundant POP infrastructure after a brief period. Our facility provider and Imperva technical teams are continuing to evaluate the situation. At this time, there is no Estimated Time to Recovery for the LHR POP. Further updates to follow.
Sep 10, 2025 - 10:01 UTC

Update - Due to an issue in the London (LHR) data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 08:12 UTC

Identified - We are still trying to fix the issue. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 00:42 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:55 UTC

Identified - We have identified an issue in the London (LHR) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:28 UTC

Investigating - Technical teams are investigating a potential issue in the London (LHR) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 18:56 UTC

North American PoPs Operational

Ashburn, VA (IAD) Operational

Atlanta, GA (ATL) Operational

Chicago 1, IL (ORD) Operational

Chicago 2, IL (CHI) Operational

Dallas, TX (DFW) Operational

Denver, CO (DEN) Operational

Detroit, MI (DET) Operational

Houston, TX (HOU) Operational

Los Angeles, CA (LAX) Operational

Miami, FL (MIA) Operational

Montreal, Canada (YUL) Operational

New York 1, NY (NYC) Operational

New York 2, NY (EWR) Operational

San Jose, CA (SJC) Operational

Seattle, WA (SEA) Operational

Toronto, Canada (TOR) Operational

Vancouver, Canada (VAN) Operational

EMEA PoPs Degraded Performance

Amsterdam, Netherlands (AMS) Operational

Barcelona, Spain (BCN) Operational

Cape Town, South Africa (CPT) Operational

Copenhagen, Denmark (CPH) Operational

Dubai, UAE (DWC) Operational

Dublin, Ireland (DUB) Operational

Dusseldorf, Germany (DUS) Operational

Frankfurt, Germany (FRA) Operational

Istanbul, Turkey (SAW) Operational

Johannesburg, South Africa (QRA) Operational

London 1, UK (LON) Operational

London 2, UK (LHR) Degraded Performance

Madrid, Spain (MAD) Operational

Milan, Italy (MXP) Operational

Paris, France (PAR) Operational

Stockholm, Sweden (STO) Operational

Tel Aviv, Israel (MED) Operational

Vienna, Austria (GRZ) Operational

Warsaw, Poland (WAR) Operational

Zurich, Switzerland (ZRH) Operational

LATAM PoPs Operational

Bogota, Colombia (BOG) Operational

Buenos Aires, Argentina (EZE) Operational

Lima, Peru (LIM) Operational

Queretaro, Mexico (QRO) Operational

Rio de Janeiro, Brazil (RIO) Operational

Santiago, Chile (STC) Operational

Sao Paulo, Brazil (SAO) Operational

APAC PoPs Operational

Auckland, New Zealand (AKL) Operational

Bangkok, Thailand (DMK) Operational

Hanoi, Vietnam (HAN) Operational

Hong Kong (HHK) Operational

Jakarta, Indonesia (JKT) Operational

Kuala Lumpur, Malaysia (KUL) Operational

Melbourne, Australia (MEB) Operational

Manila, Philippines (MNL) Operational

Mumbai 1, India (BOM) Operational

Mumbai 2, India (NAG) Operational

New Delhi, India (NDL) Operational

Osaka, Japan (OSK) Operational

Seoul, South Korea (KOR) Operational

Singapore (SIN) Operational

Sydney, Australia (SYD) Operational

Taipei, Taiwan (TSA) Operational

Tokyo, Japan (TKO) Operational

Services Partial Outage

Imperva Management Portal UI Operational

Imperva Management Portal API Operational

Imperva Management Portal- Configuration Changes Operational

Cloud WAF Network Partial Outage

IP Protection Operational

Advanced Bot Protection Operational

Account Take Over Operational

DNS Protection Operational

JSONAR Operational

Client-Side Protection Operational

Cloud WAF GDPR Operational

Cloud WAF SIEM Operational

Cloud WAF Events & Statistics Operational

Attack Analytics Operational

Cloud Data Security Operational

Runtime Application Self Protection Operational

API Security Operational

Imperva Support - Ticketing and Phone Systems Operational

Weblogs Operational

Network DDoS Partial Outage

Third Party Services Operational

Coming Soon Under Maintenance

London (LCY) - September 2025 Under Maintenance

Los Angeles (SNA) - October 2025 Under Maintenance

San Jose (SFO) - October 2025 Under Maintenance

Zurich (GVA) - October 2025 Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

[ICM-4099] Essential Maintenance on the Imperva data center in Seoul, South Korea

Completed - The scheduled maintenance has been completed.
Sep 17, 20:34 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 17, 20:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 UTC

Scheduled - Maintenance on the Seoul, South Korea data center will be performed on Wednesday, September 17th, 2025 at 16:00 UTC. We expect to complete the maintenance by Thursday, September 18th, 2025 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 10, 15:33 UTC

[ICM-4082] BOM to NAG PoP Migration - Mumbai, India

Completed - The scheduled maintenance has been completed.
Sep 17, 03:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 UTC

Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the NAG -Mumbai, India PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in BOM –Mumbai, India. Imperva will be migrating all services and customer traffic from our BOM PoP to our NAG PoP, and decommissioning our BOM PoP during a scheduled maintenance window which will begin at September 16 at 19:00 UTC., completed by September 17 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Sep 8, 21:47 UTC

[ICM-3792] Planned Maintenance on the Imperva data center in Singapore

Completed - The scheduled maintenance has been completed.
Sep 17, 00:08 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 16, 22:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 UTC

Scheduled - Maintenance on the Singapore data center will be performed on Tuesday, September 16th, 2025 at 17:00 UTC. We expect to complete the maintenance by Wednesday, September 17th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 8, 21:53 UTC

Sep 16, 2025

Unresolved incident: [INC-897] London (LHR) Data Center Connectivity Issue.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

[UM-12687] - Scheduled update to the Cloud Security Console - September 14, 2025

Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 14, 17:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 17:21 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 17:20 UTC

Scheduled - The Cloud Security Console will undergo a scheduled update on Sunday, September 14, 2025, between 14:00 and 19:00 UTC.
Customers might experience slight delays when applying changes during this time, both through the UI and API. We recommend retrying to apply the changes after a short while in case of an issue.
New website onboarding to the service might fail during the maintenance time, and also changes such as moving a website between accounts and setting Security WAF Policies might be applied with slight delays.
In addition, during this maintenance, the main home page might not be available for a few minutes.
Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Sep 4, 05:46 UTC

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

Sep 10, 2025

[ICM-4018] Planned Maintenance on the Imperva data center in Chicago 2, IL

Completed - The scheduled maintenance has been completed.
Sep 10, 11:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 UTC

Scheduled - Maintenance on the Chicago 2, IL data center will be performed on Wednesday, September 10th, 2025 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 10th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 25, 20:46 UTC

Sep 9, 2025

[ ICM-4019] Planned Maintenance on the Imperva data center in Montreal, QC, Canada

Completed - The scheduled maintenance has been completed.
Sep 9, 09:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 UTC

Scheduled - Maintenance on the Montreal, QC, Canada data center will be performed on Tuesday, September 9th, 2025 at 03:00 UTC. We expect to complete the maintenance by Tuesday, September 9th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 25, 20:50 UTC

Sep 8, 2025

[INC-896] Imperva Management Portal Login Issue in APAC region

Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 8, 18:09 UTC

Monitoring - Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 8, 17:39 UTC

Identified - We have identified the source of the service degradation affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 8, 16:28 UTC

Update - We are continuing to investigate this issue.
Sep 8, 15:21 UTC

Investigating - We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 8, 13:21 UTC

Sep 7, 2025

[TR-20238] - Scheduled update to the Cloud Security Console - September 7, 2025

Completed - The scheduled maintenance has been completed.
Sep 7, 08:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 7, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 UTC

Scheduled - The Cloud Security Console will undergo a scheduled update on Sunday, September 7, 2025, between 5:00 and 8:00 AM UTC.
Customers might experience slight delays when trying to configure a new Imperva-generated SSL certificate or when adding a SAN to an existing certificate. We recommend retrying to apply the changes after a short while in case of an issue.
Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Sep 1, 14:25 UTC

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

[ICM-4003] Essential Maintenance on the Imperva data center in Singapore

Completed - The scheduled maintenance has been completed.
Sep 4, 21:34 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 4, 21:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 UTC

Scheduled - Maintenance on the Singapore data center will be performed on Thursday, September 4th, 2025 at 17:00 UTC. We expect to complete the maintenance by Friday, September 5th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 28, 14:45 UTC

[ICM-4026] Planned Maintenance on the Imperva data center in Johannesburg, South Africa

Completed - The maintenance has been cancelled.
Sep 4, 14:36 UTC

Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Monday, September 8th, 2025 at 20:00 UTC. We expect to complete the maintenance by Tuesday, September 9th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 22, 12:47 UTC