[ICM-3991] Planned Maintenance on the Imperva data center in Tokyo, Japan
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2025 - 15:00 UTC
Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Tuesday, September 2nd, 2025 at 15:00 UTC. We expect to complete the maintenance by Tuesday, September 2nd, 2025 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Sep 2, 2025 15:00-23:00 UTC
North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Under Maintenance
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Under Maintenance
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Network DDoS Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
London (LCY) - September 2025 Under Maintenance
Los Angeles (SNA) - September 2025 Under Maintenance
Mumbai (NAG) - September 2025 Under Maintenance
San Jose (SFO) - September 2025 Under Maintenance
Zurich (GVA) - September 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-4007] Planned Maintenance on the Imperva data center in Detroit, MI Sep 3, 2025 04:00-12:00 UTC

Maintenance on the Detroit, MI data center will be performed on Wednesday, September 3rd, 2025 at 04:00 UTC. We expect to complete the maintenance by Wednesday, September 3rd, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 25, 2025 - 05:30 UTC

[ICM-4003] Essential Maintenance on the Imperva data center in Singapore Sep 4, 2025 17:00 - Sep 5, 2025 01:00 UTC

Maintenance on the Singapore data center will be performed on Thursday, September 4th, 2025 at 17:00 UTC. We expect to complete the maintenance by Friday, September 5th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 28, 2025 - 14:45 UTC

[TR-20238] - Scheduled update to the Cloud Security Console - September 7, 2025 Sep 7, 2025 05:00-07:00 UTC

The Cloud Security Console will undergo a scheduled update on Sunday, September 7, 2025, between 5:00 and 7:00 AM UTC.
Customers might experience slight delays when trying to configure a new Imperva-generated SSL certificate or when adding a SAN to an existing certificate. We recommend retrying to apply the changes after a short while in case of an issue.
Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Posted on Sep 01, 2025 - 14:25 UTC

[ICM-4026] Planned Maintenance on the Imperva data center in Johannesburg, South Africa Sep 8, 2025 20:00 - Sep 9, 2025 06:00 UTC

Maintenance on the Johannesburg, South Africa data center will be performed on Monday, September 8th, 2025 at 20:00 UTC. We expect to complete the maintenance by Tuesday, September 9th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 22, 2025 - 12:47 UTC

[ ICM-4019] Planned Maintenance on the Imperva data center in Montreal, QC, Canada Sep 9, 2025 03:00-11:00 UTC

Maintenance on the Montreal, QC, Canada data center will be performed on Tuesday, September 9th, 2025 at 03:00 UTC. We expect to complete the maintenance by Tuesday, September 9th, 2025 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 25, 2025 - 20:50 UTC

[ICM-4018] Planned Maintenance on the Imperva data center in Chicago 2, IL Sep 10, 2025 03:00-13:00 UTC

Maintenance on the Chicago 2, IL data center will be performed on Wednesday, September 10th, 2025 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 10th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Aug 25, 2025 - 20:46 UTC
Sep 2, 2025
[ICM-4021] Planned Maintenance on the Imperva data center in Johannesburg, South Africa
Completed - The scheduled maintenance has been completed.
Sep 2, 05:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:00 UTC
Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Monday, September 1st, 2025 at 20:00 UTC. We expect to complete the maintenance by Tuesday, September 2nd, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 21, 20:50 UTC
Sep 1, 2025
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
[ICM-3961] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Aug 28, 11:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 03:00 UTC
Update - Maintenance on the Miami, FL data center will be performed on Thursday, August 28th, 2025 at 03:00 UTC. We expect to complete the maintenance by Thursday, August 28th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 18, 13:47 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Tuesday, August 19th, 2025 at 03:00 UTC. We expect to complete the maintenance by Tuesday, August 19th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 11, 14:20 UTC
Aug 27, 2025
[INC-888] Imperva Management Portal Configuration Changes Issue
Resolved - The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 27, 10:49 UTC
Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 27, 10:23 UTC
Aug 26, 2025

No incidents reported.

Aug 25, 2025
[INC- 886] DNS Protection Issue
Resolved - The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection service.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 25, 02:52 UTC
Monitoring - Technical teams have performed remedial actions and the DNS Protection service has been restored. However it may take additional time for the fix to propagate to all global DNS Resolvers. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 25, 02:37 UTC
Identified - We have identified the source of the service disruption, affecting domains protected by Imperva DNS Protection. Some customer domains may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 24, 16:44 UTC
Investigating - We have identified the source of the service disruption, affecting domains protected by Imperva DNS Protection. Some customer domains may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 24, 16:28 UTC
Aug 24, 2025
Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
[INC-884] SIEM Logs Issue
Resolved - Services have returned to normal and the incident is resolved
Aug 20, 19:25 UTC
Monitoring - The issue has been resolved. Services are back to normal, and we are closely monitoring to ensure stability
Aug 20, 19:01 UTC
Investigating - We have discovered a potential issue where SIEM logs are not visible on the Management Portal for customers. Our technical teams are investigating, and further updates will be provided

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Aug 20, 18:52 UTC
[NSMS-1288] Scheduled update to the On-Demand Network Security Protection
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 UTC
Scheduled - We will be performing a scheduled update to the On-Demand Network Security Protection service on Wednesday, August 20, 2025, between 06:00 and 08:00 UTC.
During the maintenance window, customers might experience short delays in the automatic switchover process.
In rare cases of significant delays, a manual switchover may be required.
Although not expected but for some customers, currently diverting traffic to Imperva, the traffic might be manually removed from Imperva during this window.
We recommend monitoring your service during this time and taking action if needed.
No delays are expected on DDOS attacks detection, and network subnets will remain protected at all times.
Aug 14, 09:57 UTC
[ ICM-3957] Planned Maintenance on the Imperva data center in Singapore
Completed - The scheduled maintenance has been completed.
Aug 20, 00:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Tuesday, August 19th, 2025 at 17:00 UTC. We expect to complete the maintenance by Wednesday, August 20th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Aug 11, 14:50 UTC
Aug 19, 2025
← Incident History Powered by Atlassian Statuspage