Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London 1, UK (LON) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (CDG) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (ZRH) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Manila, Philippines (MNL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Hong Kong (HHK) - July 2025 Under Maintenance
Melbourne, Australia (MEB) - July 2025 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-3811] Planned Maintenance on the Imperva data center in Kuala Lumpur, Malaysia Jul 2, 2025 17:00 - Jul 3, 2025 01:00 UTC

Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Wednesday, July 2nd, 2025 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 3rd, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 24, 2025 - 21:16 UTC

[ICM-3821] Planned Maintenance on the Imperva data center in Miami, FL Jul 8, 2025 04:00-12:00 UTC

Maintenance on the Miami, FL data center will be performed on Tuesday, July 8th, 2025 at 04:00 UTC. We expect to complete the maintenance by Tuesday, July 8th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 30, 2025 - 14:29 UTC

[ICM-3814] Planned Maintenance on the Imperva data center in Mumbai, India Jul 8, 2025 20:00 - Jul 9, 2025 04:00 UTC

Maintenance on the Mumbai, India data center will be performed on Tuesday, July 8th, 2025 at 20:00 UTC. We expect to complete the maintenance by Wednesday, July 9th, 2025 at 04:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 24, 2025 - 21:27 UTC

[ICM-3747] CDG to PAR PoP Migration - Paris, France Jul 8, 2025 21:00 - Jul 9, 2025 07:00 UTC

As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin July 8 21:00 UTC, completing by July 9 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Jul 01, 2025 - 16:25 UTC

[(ICM-3829)] Planned Maintenance on the Imperva data center in Denver, CO Jul 9, 2025 06:00-14:00 UTC

Maintenance on the Denver, CO data center will be performed on Wednesday, July 9th, 2025 at 06:00 UTC. We expect to complete the maintenance by Wednesday, July 9th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jul 01, 2025 - 20:16 UTC

[ICM-3812] Planned Maintenance on the Imperva data center in Singapore Jul 9, 2025 17:00 - Jul 10, 2025 01:00 UTC

Maintenance on the Singapore data center will be performed on Wednesday, July 9th, 2025 at 17:00 UTC. We expect to complete the maintenance by Thursday, July 10th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 24, 2025 - 21:39 UTC

[ICM-3813] Planned Maintenance on the Imperva data center in Manila, Philippines Jul 10, 2025 16:00 - Jul 11, 2025 00:00 UTC

Maintenance on the Manila, Philippines data center will be performed on Thursday, July 10th, 2025 at 16:00 UTC. We expect to complete the maintenance by Friday, July 11th, 2025 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jun 25, 2025 - 21:17 UTC

[PPNG-3982] - Scheduled update to the Cloud Security Console - July 13, 2025 Jul 13, 2025 05:00-08:00 UTC

The Cloud Security Console will undergo a scheduled update on Sunday, July 13, 2025, between 5:00 and 8:00 UTC.
Customers might experience slight delays when applying changes during this time. We recommend retrying to apply changes after a short while in case of an issue.

Customer sites will remain available and protected at all times. We are very sorry for any inconvenience this may cause.
Posted on Jul 13, 2025 - 05:00 UTC
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
[ICM-3747] CDG to PAR PoP Migration - Paris, France
Completed - The ICM-3747 migration from CDG to PAR in Paris, France has been rescheduled to July 8th, 2025 21:00 UTC, completing by July 9th, 2025 07:00 UTC.
Jul 1, 16:24 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin at July 1 21:00 UTC, completing by July 2 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jun 23, 16:45 UTC
Jun 30, 2025
[ICM-3803] Essential Maintenance on the Imperva data center in Sydney, Australia
Completed - The scheduled maintenance has been completed.
Jun 30, 17:09 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 30, 16:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:00 UTC
Scheduled - Maintenance on the Sydney, Australia data center will be performed on Monday, June 30th, 2025 at 14:00 UTC. We expect to complete the maintenance by Monday, June 30th, 2025 at 22:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 23, 06:31 UTC
[INC- 860] Imperva Management Portal Client Side Protection
Resolved - This incident has been resolved.
Jun 30, 17:09 UTC
Monitoring - A fix has been implemented, and initial indicators suggest that the system is recovering. We are actively monitoring the environment.
Jun 30, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 16:09 UTC
Investigating - We have discovered a potential service degradation, affecting the Imperva Management Portal. The Client Side Protection Pages are not responding or returning errors. Customer domains are still fully protected and DNS Resolution is unaffected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 30, 15:41 UTC
[ICM-3805] Essential Maintenance on the Imperva data center in Vancouver, Canada
Completed - The scheduled maintenance has been completed.
Jun 30, 10:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC
Scheduled - Maintenance on the Vancouver, Canada data center will be performed on Monday, June 30th, 2025 at 06:00 UTC. We expect to complete the maintenance by Monday, June 30th, 2025 at 14:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 23, 15:13 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
[INC-858] Kuala Lumpur, Malaysia (KUL) connectivity issue
Resolved - We have discovered a service degradation that affected the Kuala Lumpur, Malaysia (KUL) PoP which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the Kuala Lumpur, Malaysia (KUL) PoP, mitigating the impact to customers. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have cause.
Jun 27, 05:46 UTC
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
[ICM-3747] CDG to PAR PoP Migration - Paris, France
Completed - The maintenance has been cancelled.
Jun 23, 14:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 14:20 UTC
Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the PAR - Paris, France PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in CDG – Paris, France. Imperva will be migrating all services and customer traffic from our CDG PoP to our PAR PoP, and decommissioning our CDG PoP during a scheduled maintenance window which will begin at June 24 21:00 UTC, completing by June 25 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jun 17, 12:00 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
[INC-857] Imperva Management Portal UI Performance Degradation
Resolved - The incident has been resolved and normal service levels have been restored for the Connection Connectivity Dashboard.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 20, 01:14 UTC
Monitoring - Technical teams have performed remedial actions and the Connection Connectivity Dashboard is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 20, 00:37 UTC
Identified - We have identified the source of the service degradation that is causing the Connection Connectivity Dashboard to display incorrect statues. Technical teams are working on a mitigation. Please note that this is only a reporting problem, and there is no impact to tunnel protection — all BGP tunnels remain fully protected and operational.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 19, 22:47 UTC
Update - Technical teams are continuing to investigate the issue. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 19, 21:54 UTC
Investigating - We would like to inform you that the Connection Connectivity Dashboard is currently not displaying the correct status. Email notifications may have been sent indicating that a tunnel is down.  Our team is actively working to resolve the display issue.
Please note that this is only a reporting problem, and there is no impact to tunnel protection — all BGP tunnels remain fully protected and operational.

We appreciate your understanding and will provide updates as soon as the issue is resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 19, 21:20 UTC
Jun 19, 2025
[INC-856] Imperva Management Portal Cloud WAF Events & Statistics Issue
Resolved - The incident has been resolved and normal service levels have been restored for the Cloud WAF Events & Statistics Dashboard.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 19, 18:53 UTC
Update - Technical teams are continuing to monitor the situation closely. Services are gradually returning to normal. Further updates to follow.
Jun 19, 15:51 UTC
Monitoring - Technical teams have implemented remedial actions to address the issue affecting the Cloud WAF Events & Statistics Dashboard. While the service is gradually recovering, there is still a delay in the display of recent data. Technical teams are actively monitoring the situation. Further updates to follow.
Jun 19, 12:21 UTC
Identified - We have identified the source of the service degradation affecting the Cloud WAF Events & Statistics Dashboard. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
Jun 19, 11:54 UTC
Investigating - We have identified a potential service degradation impacting the Imperva Management Portal. The Cloud WAF Events & Statistics Dashboard is currently unresponsive or displaying errors. Please note that customer domains remain fully protected. Our technical teams are actively investigating the issue. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jun 19, 11:45 UTC
[ICM-3744] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Jun 19, 11:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Thursday, June 19th, 2025 at 04:00 UTC. We expect to complete the maintenance by Thursday, June 19th, 2025 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 9, 06:43 UTC
Jun 18, 2025
[ICM-3788] Essential Maintenance on the Imperva data center in Dallas, TX
Completed - The scheduled maintenance has been completed.
Jun 18, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC
Scheduled - Maintenance on the Dallas, TX data center will be performed on Wednesday, June 18th, 2025 at 05:00 UTC. We expect to complete the maintenance by Wednesday, June 18th, 2025 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 17, 17:05 UTC
[ICM-3772] Essential Maintenance on the Imperva data center in Frankfurt, Germany
Completed - The scheduled maintenance has been completed.
Jun 18, 05:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 UTC
Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Tuesday, June 17th, 2025 at 22:00 UTC. We expect to complete the maintenance by Wednesday, June 18th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jun 12, 06:26 UTC
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