Service Under Maintenance

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai 1, India (BOM) Operational
Mumbai 2, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Imperva for Google Cloud (IGC) Regions - new category (starting Feb 22,2026) Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Services - this category will be deprecated on March 22, 2026 Operational
Imperva Management Portal UI - (service will be deprecated on March 22, 2026) Operational
Imperva Management Portal API - (service will be deprecated on March 22, 2026) Operational
Imperva Management Portal- Configuration Changes - (service will be deprecated on March 22, 2026) Operational
Cloud WAF Network - (service will be deprecated on March 22, 2026) Operational
IP Protection - (service will be deprecated on March 22, 2026) Operational
Advanced Bot Protection - (service will be deprecated on March 22, 2026) Operational
Account Take Over - (service will be deprecated on March 22, 2026) Operational
DNS Protection - (service will be deprecated on March 22, 2026) Operational
JSONAR - (service will be deprecated on March 22, 2026) Operational
Client-Side Protection - (service will be deprecated on March 22, 2026) Operational
Cloud WAF GDPR - (service will be deprecated on March 22, 2026) Operational
Cloud WAF SIEM - (service will be deprecated on March 22, 2026) Operational
Cloud WAF Events & Statistics - (service will be deprecated on March 22, 2026) Operational
Attack Analytics - (service will be deprecated on March 22, 2026) Operational
Cloud Data Security - (service will be deprecated on March 22, 2026) Operational
Runtime Application Self Protection - (service will be deprecated on March 22, 2026) Operational
API Security - (service will be deprecated on March 22, 2026) Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs - (service will be deprecated on March 22, 2026) Operational
Network DDoS - (service will be deprecated on March 22, 2026) Operational
Protection Services - new category (starting Feb 22,2026) Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services - new category (starting Feb 22,2026) Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services - new category (starting Feb 22,2026) Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Tokyo, Japan (NRT) - April 2026 Under Maintenance
Amsterdam, Netherlands  (RTM)  - April 2026 Under Maintenance
Frankfurt, Germany  (HHN) - May 2026 Under Maintenance
Singapore (XSP) - May 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-4718] Planned Maintenance on the Imperva data center in Lima, Peru Mar 18, 2026 04:00-12:00 UTC

Maintenance on the Lima, Peru data center will be performed on Wednesday, March 18th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, March 18th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 05, 2026 - 17:49 UTC

[ICM-4706] Planned Maintenance on the Imperva data center in Taipei, Taiwan Mar 18, 2026 17:00 - Mar 19, 2026 01:00 UTC

Maintenance on the Taipei, Taiwan data center will be performed on Wednesday, March 18th, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, March 19th, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 06, 2026 - 23:22 UTC

[ICM-4738] Planned Maintenance on the Imperva data center in Detroit, MI Mar 19, 2026 04:00-12:00 UTC

Maintenance on the Detroit, MI data center will be performed on Thursday, March 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, March 19th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 08, 2026 - 15:12 UTC

[CWMS-6834] - Scheduled update to the Imperva waiting room – March 22, 2026 Mar 22, 2026 08:00-09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 22, 2026 - 21:07 UTC
Scheduled - The Imperva waiting room will undergo a scheduled update on March 22, 2026, between 08:00 and 9:30 UTC (rescheduled from March 1, 2026)
During this maintenance window, the Imperva waiting room will not function. Configuration changes to the waiting room settings should not be made at this time.

Customer domains will remain available and protected during this time.
We apologize for any inconvenience this may cause.
Feb 22, 2026 - 20:42 UTC

[UM-13046 ]- Scheduled update to the Cloud Security Console – March 22, 2026 Mar 22, 2026 14:00-17:00 UTC

The Cloud Security Console will undergo a scheduled update on March 22, 2025, between 14:00 and 17:00 UTC. During this maintenance window, customers may experience delays when applying configuration changes.

Please note that no changes will be lost - all updates will be applied as soon as possible.

Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Feb 24, 2026 - 15:25 UTC

[ICM-4735] Planned Maintenance on the Imperva data center in Hanoi, Vietnam Mar 23, 2026 18:00 - Mar 24, 2026 02:00 UTC

Maintenance on the Hanoi, Vietnam data center will be performed on Monday, March 23rd, 2026 at 18:00 UTC. We expect to complete the maintenance by Tuesday, March 24th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 06, 2026 - 23:21 UTC

[ICM-4740] Planned Maintenance on the Imperva data center in London 2, UK Mar 25, 2026 00:00-06:00 UTC

Maintenance on the London 2, UK data center will be performed on Wednesday, March 25th, 2026 at 00:00 UTC. We expect to complete the maintenance by Wednesday, March 25th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 09, 2026 - 06:53 UTC

[ICM-4741] Planned Maintenance on the Imperva data center in London 1, UK Mar 26, 2026 00:00-06:00 UTC

Maintenance on the London 1, UK data center will be performed on Thursday, March 26th, 2026 at 00:00 UTC. We expect to complete the maintenance by Thursday, March 26th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Mar 11, 2026 - 03:53 UTC
Mar 16, 2026
[ICM-4717] Planned Maintenance on the Imperva data center in Chicago 2, IL
Completed - The scheduled maintenance has been completed.
Mar 16, 12:27 UTC
Update - Maintenance on the Chicago 2 , IL data center has been extended to Wednesday, March 16th, 2026 at 13:00 UTC
Mar 16, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled - Maintenance on the Chicago 2, IL data center will be performed on Monday, March 16th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, March 16th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 5, 17:51 UTC
Mar 15, 2026
[INC-994] Issue with Imperva Managed Certificates
Resolved - The issue affecting certificate issuance has been resolved, and certificate ordering and issuance functionality have been fully restored.
Mar 15, 16:28 UTC
Monitoring - We are observing signs of recovery, and certificate issuance is beginning to function again. Our teams are currently validating system stability and monitoring the process closely.
Mar 15, 15:38 UTC
Update - We are continuing to work with our certificate authority provider to restore certificate issuance functionality. Existing certificates and active services remain unaffected.

Further updates will be shared as more information becomes available.
Mar 15, 13:08 UTC
Update - We are continuing to work closely with our certificate authority provider to resolve the issue affecting certificate issuance. Efforts are ongoing to restore normal functionality as quickly as possible.
We will provide further updates as additional information becomes available.
Mar 15, 10:14 UTC
Update - We are continuing to work with our certificate authority provider to resolve the issue affecting the ability to order or issue new certificates. Remediation efforts are currently in progress.
Existing certificates and active services remain unaffected. Further updates will be provided as more information becomes available.
Mar 15, 08:05 UTC
Identified - Our engineering team is actively working with the third-party certificate authority provider to resolve the issue affecting the issuance of new certificates.
We will continue to provide updates as progress is made toward restoring normal certificate ordering and issuance functionality.
Mar 15, 06:22 UTC
Investigating - We are currently experiencing an issue with the certificate issuance process with our upstream certificate authority provider. As a result, ordering or issuing new certificates is temporarily unavailable at this time.
This issue impacts all certificates managed through Imperva that require new issuance. Existing certificates and active services remain unaffected.
Our engineering team is actively working with the relevant provider to investigate and resolve the issue as quickly as possible. Further updates will be shared as more information becomes available.
Mar 15, 05:37 UTC
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
[ICM-4694] Planned Maintenance on the Imperva data center in Miami, FL
Completed - The scheduled maintenance has been completed.
Mar 12, 09:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 UTC
Scheduled - Maintenance on the Miami, FL data center will be performed on Thursday, March 12th, 2026 at 07:00 UTC. We expect to complete the maintenance by Thursday, March 12th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 2, 14:56 UTC
Mar 11, 2026
[INC-992] Seoul (KOR) Data Center Issue
Resolved - Service in the Seoul (KOR) data center has been restored to normal.
Mar 11, 20:29 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 11, 20:07 UTC
Update - As a precautionary measure, the Seoul (KOR) PoP will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
Mar 11, 18:51 UTC
Update - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 11, 17:50 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 11, 17:46 UTC
[ICM-4687] Planned Maintenance on the Imperva data center in New York, NY
Completed - The scheduled maintenance has been completed.
Mar 11, 10:51 UTC
Update - Maintenance on the New York, NY data center has been extended to Wednesday, March 11th at 11:00 UTC.
Mar 11, 09:53 UTC
Update - Maintenance on the New York, NY data center has been extended to Wednesday, March 11th at 10:00 UTC.
Mar 11, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:00 UTC
Scheduled - Maintenance on the New York, NY data center will be performed on Wednesday, March 11th, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, March 11th, 2026 at 09:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Feb 26, 17:06 UTC
Mar 10, 2026
Planned maintenance on the Imperva data center in Ashburn, VA
Completed - The scheduled maintenance has been completed.
Mar 10, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:00 UTC
Scheduled - Maintenance on the Ashburn, VA data center will be performed on Tuesday, March 10th, 2026 at 03:00 UTC. We expect to complete the maintenance by Tuesday, March 10th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 10, 03:56 UTC
[ICM-4688] Planned Maintenance on the Imperva data center in Hong Kong
Completed - The scheduled maintenance has been completed.
Mar 10, 00:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 17:00 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on Monday, March 9th, 2026 at 17:00 UTC. We expect to complete the maintenance by Tuesday, March 10th, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Feb 26, 21:02 UTC
Mar 9, 2026
[ICM-4686] Planned Maintenance on the Imperva data center in Sao Paulo, Brazil
Completed - The scheduled maintenance has been completed.
Mar 9, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:00 UTC
Scheduled - Maintenance on the Sao Paulo, Brazil data center will be performed on Monday, March 9th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, March 9th, 2026 at 10:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Feb 26, 17:07 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
[INC-989] Tokyo, Japan (TKO) Data Center Issue
Resolved - Service in the Tokyo, Japan (TKO) data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 22:31 UTC
Monitoring - A fix has been implemented and traffic has been restored to the Tokyo, Japan (TKO) data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 21:17 UTC
Identified - The technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to maintain service stability and is scheduled to be brought back online at 21:00 UTC. Customer traffic continues to be served normally through alternate PoP.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 09:47 UTC
Update - Technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time.  

Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.  

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.  

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 02:32 UTC
Investigating - Technical teams are investigating a potential issue in the Tokyo, Japan (TKO) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 02:20 UTC
[INC-988] Chicago 2, IL (CHI) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 05:58 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 6, 05:45 UTC
Update - To maintain service stability, the Chicago 2, IL (CHI) data center will remain in bypass mode until off-site hours. During this time, customer traffic will continue to be served by alternate data centers in the region. Further updates will be shared as the situation progresses.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 5, 23:41 UTC
Identified - We have identified an issue in the data center. Traffic continues to be rerouted through an alternate data center in the region. Customers may experience some latency while the reroute remains in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 5, 22:49 UTC
Investigating - Technical teams are investigating a potential issue in the Chicago 2, IL (CHI) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 5, 22:30 UTC
Mar 5, 2026
[INC-987] Issue with Cache Purge
Resolved - Our engineering teams have completed the remediation. The issue affecting cache purge functionality has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 5, 22:59 UTC
Update - We are continuing to work on a fix for this issue.
Mar 5, 22:11 UTC
Update - Our engineering teams have made progress in addressing the issue affecting cache purge functionality, and remediation efforts are ongoing.
Mar 5, 19:52 UTC
Update - We are continuing to work on a fix for this issue.
Mar 5, 18:48 UTC
Identified - We have identified the issue affecting cache purge functionality.
Our engineering teams are currently working on implementing a fix and restoring normal functionality. We will provide further updates as progress is made.
Mar 5, 17:57 UTC
Investigating - We are currently investigating a potential issue where cache purge requests may not be working as expected. As a result, some customer websites may temporarily display outdated or cached content.
Our engineering teams are actively investigating the issue and working towards resolution. Further updates will be shared as more information becomes available.
Mar 5, 17:19 UTC
[ICM-4633] Planned Maintenance on the Imperva data center in Tokyo, Japan
Completed - The scheduled maintenance has been completed.
Mar 5, 21:16 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 5, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 16:55 UTC
Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Thursday, March 5th, 2026 at 15:00 UTC. We expect to complete the maintenance by Thursday, March 5th, 2026 at 23:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Feb 26, 16:36 UTC
Mar 4, 2026

No incidents reported.

Mar 3, 2026
[INC-984] Attack Analytic Issue
Resolved - The incident has been resolved and normal service levels have been restored.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 3, 20:26 UTC
Monitoring - The fix has been successfully implemented, and the Attack Analytics page is now accessible.
We are continuing to closely monitor the service to ensure stability and optimal performance. Further updates to follow.
Mar 3, 14:32 UTC
Identified - We have identified the source of the issue affecting Attack Analytics. Technical teams are planning remedial action. Further updates to follow.
Mar 3, 13:33 UTC
Investigating - We have discovered a service degradation affecting Attack Analytics, the page is returning errors. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 3, 13:04 UTC
[INC-983] API Security Issue
Resolved - The incident has been resolved and normal service levels have been restored.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 3, 14:35 UTC
Monitoring - Technical teams have performed remedial actions and the API Security Page back to normal . Technical teams will continue monitoring the system.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region
Mar 3, 13:35 UTC
Identified - We have identified the source of the issue affecting access to the API Security Page, "My APIs" Inventory and upload/manage OAS/Swagger files. Technical teams are planning remedial action. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 3, 12:53 UTC
Update - We are continuing to investigate this issue.
Mar 3, 12:12 UTC
Investigating - We are investigating an issue where some customers are unable to access the API Security "My APIs" Inventory and upload/manage OAS/Swagger files. Our technical teams are currently investigating the issue. Further updates will follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 3, 11:57 UTC
[ICM-4641] Planned Maintenance on the Imperva data center in Barcelona, Spain
Completed - The scheduled maintenance has been completed.
Mar 3, 06:24 UTC
Update - Maintenance on the Barcelona, Spain data center has been extended to Tuesday, March 3rd, 2026 at 08:00 UTC.
Mar 3, 05:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:00 UTC
Scheduled - Maintenance on the Barcelona, Spain data center will be performed on Tuesday, March 3rd, 2026 at 00:00 UTC. We expect to complete the maintenance by Tuesday, March 3rd, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Feb 19, 16:26 UTC
Mar 2, 2026

No incidents reported.

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