All Systems Operational

North American PoPs Operational
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Operational
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai 1, India (BOM) Operational
Mumbai 2, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Imperva Management Portal- Configuration Changes Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
DNS Protection Operational
JSONAR Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Network DDoS Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[CWMS-6770] - Scheduled update to the Cloud Security Console – January 25, 2026 Jan 25, 2026 14:30-16:00 UTC

The Cloud Security Console will undergo a scheduled update on January 25, 2026, between 14:30 and 16:00 UTC. During this maintenance window, customers may experience temporary disruptions to access domains, sites, and SSL configuration, and won't be able to make changes to sites, domains, and SSL settings.

Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Posted on Jan 21, 2026 - 10:20 UTC

[ICM-4523] Planned Maintenance on the Imperva data center in Chicago 2, IL Jan 26, 2026 05:00-11:00 UTC

Maintenance on the Chicago 2, IL data center will be performed on Monday, January 26th, 2026 at 05:00 UTC. We expect to complete the maintenance by Monday, January 26th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Jan 16, 2026 - 04:44 UTC
Jan 24, 2026

No incidents reported today.

Jan 23, 2026
[INC-964] Imperva Management Portal Configuration Changes Issue
Resolved - The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 23, 02:25 UTC
Monitoring - Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 23, 00:52 UTC
Update - We are continuing to investigate the service degradation affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 22, 23:54 UTC
Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 22, 23:05 UTC
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026
[INC-963] Hanoi, Vietnam (HAN) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 20, 21:52 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 20, 20:43 UTC
Update - As a precautionary measure, the Hanoi (HAN) PoP will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 20, 03:05 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 20, 02:58 UTC
Investigating - Technical teams are investigating a potential issue in the Hanoi, Vietnam (HAN) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 20, 02:46 UTC
Jan 19, 2026
[INC-962] Hanoi, Vietnam (HAN) Data Center Issue
Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 19, 22:05 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 19, 20:31 UTC
Update - As a precautionary measure, the Hanoi (HAN) PoP will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 16:32 UTC
Update - Our engineers are actively working on the fix to resolve the data center issue. We will provide another update in 2 hours or as soon as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 14:43 UTC
Update - Technical teams are currently investigating the issue and will provide updates as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 14:13 UTC
Update - Technical teams are continuing to working on a fix for the data center issue.
Jan 18, 13:28 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 12:56 UTC
Investigating - Technical teams are investigating a potential issue in the Hanoi, Vietnam (HAN) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 12:55 UTC
Jan 18, 2026
[TR-21145] Scheduled update to the Imperva Network protection – January 18, 2026
Completed - The scheduled maintenance has been completed.
Jan 18, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:30 UTC
Scheduled - The Imperva network protection will undergo a scheduled update on January 18, 2026, between 06:30 and 09:30 UTC. During this maintenance window, customers may experience delays when applying configuration changes to the Network DDOS settings (L3).
Jan 13, 08:24 UTC
[INC-961] Osaka, Japan (OSK), Seoul, South Korea (KOR), and Tokyo, Japan (TKO) Data Center Issue
Resolved - Monitoring has confirmed that services are stable across the affected data centers, and no further issues have been identified.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 18, 01:10 UTC
Monitoring - We experienced a brief issue impacting the Osaka, Japan (OSK), Seoul, South Korea (KOR), and Tokyo, Japan (TKO) Points of Presence. The issue has been resolved, and our technical teams are actively monitoring services at these locations.
During the incident, customers using Cloud WAF–protected sites and GRE tunnels may have experienced higher-than-expected latency, intermittent connectivity, or a temporary loss of connectivity to services in the OSK, KOR, and TKO PoPs.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 17, 15:49 UTC
Jan 17, 2026
Jan 16, 2026
[INC-960] Network DDoS Issue Detected
Resolved - Services are stable and operating normally.

We identified an internal service issue that prevented customer traffic from being diverted to Imperva’s mitigation network during active attack conditions. The issue was caused by an internal authentication failure. The service was restored after the affected component was restarted, and traffic diversion is now functioning as expected. We are performing a detailed root cause analysis and enhancing monitoring and automated recovery mechanisms to ensure faster detection and prevent recurrence. Additional details will be shared once the investigation is complete.
Jan 16, 15:10 UTC
Monitoring - On-Demand DDoS Protection is currently operational, and traffic diversion is functioning as expected. The technical teams continue to monitor the service closely.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 16, 13:50 UTC
Investigating - We have identified a potential issue affecting On-Demand DDoS Protection, where traffic diversion may not function as expected. Our technical teams are actively investigating the issue. Further updates will be shared as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Jan 16, 12:51 UTC
[ICM-4509] Essential Maintenance on the Imperva data center in Jakarta, Indonesia
Completed - The scheduled maintenance has been completed.
Jan 16, 00:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 UTC
Scheduled - Maintenance on the Jakarta, Indonesia data center will be performed on Thursday, January 15th, 2026 at 17:00 UTC. We expect to complete the maintenance by Friday, January 16th, 2026 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jan 8, 14:59 UTC
Jan 15, 2026
Jan 14, 2026
[ICM-4367] Planned Maintenance on the Imperva data center in Amsterdam, Netherlands
Completed - The scheduled maintenance has been completed.
Jan 14, 01:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 UTC
Scheduled - Maintenance on the Amsterdam, Netherlands data center will be performed on Tuesday, January 13rd, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, January 14th, 2026 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Dec 12, 02:29 UTC
Jan 13, 2026
Jan 12, 2026

No incidents reported.

Jan 11, 2026
[TR-21145] Scheduled update to the Imperva Network protection – January 11, 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:00 UTC
Scheduled - The Imperva network protection will undergo a scheduled update on January 11, 2026, between 14:00 and 17:00 UTC. During this maintenance window, customers may experience delays when applying configuration changes to the Network DDOS settings (L3).
Dec 30, 16:13 UTC
Jan 10, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage